DrainBusters Plumbing

Bruce came to fix my water leak I had. Very professional and on time. Always said yes sir and no sir. I'm happy Bruce gave me options to choose from to get the issue resolved.

I was having issues with my septic tank and called Drainbusters based on their reviews. They quoted me a price of $285 for pumping and stated they could be there at 3 PM the next day. A few hours later I received a call from the company they apparently contract with stating they didn’t work that late and would come the next morning. This required me to take the entire day off work.

They showed up the next morning and after digging up the tank, the gentleman asked me what price I was quoted because they did more digging than normal, and had to charge me an extra $50. When I told them the price I was quoted ($285) the man said “we never pump for less than $350”, so I was now being charged $400 total for the job. I called Drainbusters to apprise them of the situation and ask them to remedy it. The answer was to ask “who I talked to” and that he would “look into it and get back in touch with me.” He never did. Over the next few weeks I made several phone calls which were not returned and also attempted to contact them via the form on their website with no reply. After that I gave up.

Fast forward a few months and the issues come back though seemingly worse. After digging everything up we discover that another problem was created when the pumping was done that now has to be fixed. Suffice to say this is very upsetting and compelled me to come back and write this review.

These folks are probably good, honest people but in my case the job wasn’t done for the price quoted and they didn’t follow up to correct their mistake. To add insult to injury, the job wasn’t done right. I would not recommend them.

Bruce was super helpful and detailed