Reviews of local pros in Theodore, Alabama

When a power outage struck after hours, we were in a bind and desperately needed help with our breaker. Thankfully, Taylor answered our call with much patience and the call was dispatched without delay to Will, who arrived at our door within the hour. Will's expertise was evident as he quickly assessed the situation and got to work. He did an awesome job and made sure we were back up and running. We were thoroughly impressed with the professionalism and speed of Hansen Electric’s service, and based on this experience, we most definitely will be using them again for any future electrical needs.

Great service. My appointment was easy to schedule; the tech called me to let me know he was on the way; and wore booties when working inside our home. The tech was professional and kept me informed.

I have had nothing but problems with the air conditioner since it's been put in. I have been calling for the last few months to get them to come out and clean it and got no return phone, no email, or no text. Air conditioner started to freeze so I called to have them come look at it and the technician informs me I have to pay out of pocket $500 to $600 to get it cleaned but mind you its still under warranty and I have never been late on a payment or anything. I would do research before jumping into using them

Great team of professionals who came out to service and help with upgrading me to a better unit.You meant thank you bixby

We are very pleased with how efficient Taylor was in scheduling Larry to repair our plumbing problem. Larry kept me informed when he would arrive. When he was at our home (we were not there) he advised how he would find the clogged drain and the scenarios and prices for what he might find. Larry unclogged the drain and gave us assurance that the problem was solved. He said if we had issues again to call.
We are very satisfied with our experience with your employees and Hansen. We will call you, again.
Thank you, Martha Vaughn

The C/S rep was very pleasant on the initial call. Explaining the process and taking the dispatch payment over the phone. I was assured the service tech would be out that evening because i had NO HEAT. The Tech arrived as assured by C/S and went to work he was pleasant and knowledgeable, he diagnosed the problem explained what was needed and asked if we wanted to proceed. We had him complete the work needed an heat was flowing. I do recommend this company and you should ask for Dylan.

Thomas D was very nice and professional. He told us everything he was doing and we received his report and pictures before he left the house. I’d definitely would recommend Hansen. They do not sugar coat anything. Rachel in the office was very efficient and let us know they would be late, due to unforeseen circumstances. Very polite. Two-thumbs up!

Not much to say and be nice…. The tech was very rude and arrogant. Insisted we didn’t take care of our filters and we didn’t maintain our ac unit (which we have yearly maintained by Hansen) told us he had remove the coils and and clean them outside was the only way to fix our problem. He could do it for the low price of $2400, when my told him we can’t afford that he insisted we should get a loan. Then he said he cold clean it inside for $800 but it was a mistake to do that, again said get a loan and do it right. Well we called someone else and they put a machine under the coils and cleaned it great and added 2lbs of Freon for $450. Now I’ll admit he said we have some sort of small leak which started this problem and we will have to spend a few more dollars to locate and repair soon. All this after we bought our entire system new around 6 years ago!! Why do we have a leak already?? Good news is Hansen only charges $59 to come out and diagnose my problem(unless you get this tech who told my wife she must pay $119 before he leaves.

Good morning! I wasn't present for the initial service and didn't meet Jourdan but Cameron came out for a follow up visit the next day and i found him pleasant, knowledgeable and very professional. The unit seems to be working properly and i would highly recommend him!

My a/c went out and I called Hansen for a service call. Cole gave me the bad news that I need my entire system replaced, went over pricing, financing, etc. The install was the next day. Installers Josh and Phoenix were great! Worked long hours to have everything working/cooling. 2 day project, very satisfied! Great communication, service plus a 10 yr warranty, Highly recommend Hansen!

Cameron.G was very polite,professional and knowledgeable. He took his time to explain all of the issues I had with my unit and told me about some finance opinions that's available with the company. His customer service skills was remarkable for a young man and I would personally recommend his Name to anyone looking for Hvac service.

Hansen Super Techs from the very encounter call was professional and courteous. Our service plumber Skylor was very knowledgeable, professional and helpful. He allowed to see what was going on in my pipes and fixed the issue the same day. Thank you so much for your exceptional service.

Super nice and helpful technicians that came to my house and did plumbing work. I would definitely recommend to anyone Hansen plumbing.

So helpful! I had several questions about installing a doorbell, smoke, alarms, amber, lighting, coax cable. Brendan was able to help answer all of my questions. He was very informative and very professional. He did a great job. I will definitely use their services again in the future!

Hansen always does everything in their power to make the customer happy with scheduling, promptness, communication, etc. The techs that come are are respectful of person and property. They never leave a mess!! My favorite tech is Patrick Headley! I have never met a young man with so much commitment to his job! You can tell he loves helping people! HE NEEDS A RAISE!!! Not advancement because then he wouldn’t be my tech anymore. If all your techs have what Patrick has, then your company has no worries! Be blessed💕😊🙏

Brenden was very attentive to detail regarding the installation of my fan I would highly recommend him to others for his swift and professional attitude to my needs. I will continue to use Hansen for all my electrical AC needs in the future

We have had Hansen’s come out in the past year for a/c maintenance and we called them yesterday regarding an issue with our current a/c unit. Khaleb came out and thoroughly checked everything and patiently discussed the issues and solutions to help us. We decided getting Hansen’s to replace our existing unit was the best option. He called Eric and together we all discussed the situation, cost, and finance options. Eric was very patient and nice! They are having everything replaced immediately so we aren’t without heat or air and making sure we have everything we need. I really appreciated Khaleb and Eric making sure their customers have everything we needed for the new a/c unit and any finance options available for us.
Jared and Gage removed the old unit and installed our new unit. They were wonderful and professional! The inside of the cabinet never looked as good after the last two units! It’s so neat and professional! They also came back and assisted with the follow up the county required for our new unit quickly and efficiently! It’s been great having people complete work for your home with their ethics!

The Service Technician was very friendly, explained everything in detail he was also quick and very efficient and helpful. We would definitely recommend your company’s services for whatever the needs that y'all provide! We used your company to restore power to our home after Hurricane Sally in 2020. We are very happy with all services provided by your company in our home!

Had my unit replaced in the fall and had them come out for a Maintenance call today. They notified me today that all my ducts were full of fungus and in need of repair, my family has been breathing mold for months due to a poor job on their behalf. When they came out in the fall and evaluated my entire system they did not mention any of that. Now they want more money for new ducts to be installed, it’s a total ripoff and not to mention my wife and kids being sick.

Great Job! Came quickly when we needed repair on massive leak in laundry room. Other companies said they’d come in 2 or 3 days. Found problem and we have a fix. Repair in a day. Wonderful service. Grady was very nice.

The guys at Hansen were great. Fast and professional service. Will definitely use them in the future. Highly recommend. My AC went out yesterday (8-28-22). Ethan and his partner came out and found the problem and by the following day at noon, I had a new unit installed.