HVAC reviews in Trussville, Alabama

Eli was the guy to show up to help get my unit back up and running. He found out it was a bad fuse, seemed to be an easy fix, but instead of stopping there. He went above and beyond to find the root of the issue. After find other problems that could have caused the blown fuse ,he worked hard to get it taken care of in a timely manner. If your questioning what company or person you should go with, I highly recommend choose this company.

Matt came out today to perform maintenance on our HVAC system. He was professional, patient, and mannerly. He did an excellent job. I will certainly ask for him again.

Service man arrived promptly and was very polite and knowledgeable. A small adjustment to the blower speed for fan only setting was needed to be performed.
Furnace and A/C system were recently installed (less than 12 months)
Very satisfied with the work done under warranty.
I highly recommend.

Perfect Service is a company you can count on to treat you fairly and provide excellent service with fair prices. My husband always says everything comes from the top (management). Whatever management is, so goes the company and the standards for its employees. I trust Perfect Service and its management. My experience started five years ago, so I am not speaking from a single transaction. Fairness prevails, and everything will be done right. The golden rule is to treat people like You want to be treated. The platinum rule is to treat people the way they want to be treated. That describes Perfect Service Heating and Air. I am not related to anyone at Perfect Service nor am I receiving any form of compensation.

Please ! Please proceed with caution. My elderly father was taken advantage of by this company and their financing company. It is so close to elder abuse it is sad. And then when you reach out to the company and express your concerns, I got the voicemail. I did not want to leave a voicemail. I stated clearly to the representative that answered the phone that this has been an ongoing issue. They literally installed equipment that less than a week later was not functioning properly, the representatives call and are pushy without an appointment and Want to come when they want to come out. With no consideration of an elderly man or whether doctors appointment, but just to their convenience, I have been going back-and-forth for months with the finance company. Who stated this company is in breach of the contract they have I have all of this in emails. We have paid over $7000 For equipment. Not to mention, they took out state of the art HVAC system, and replaced it with a no name company from overseas that I’ve never heard of basically something of less value. I can get no resolve, resolution, work through with this company so I came here to the website, hoping that they read their reviews And to share with the public in this time of need with money is so scares to be where before entering business with companies that take advantage of elderly people or see them as a easy pray.

Great service! Anthony was superb. Super honest and helpful. Also, Seth was great and they were both very thorough.

Mathew came out and serviced my unit today. What a fine young man he was. He was very courteous and seemed knowledgeable. Your company should be proud to have an employee like him.

Matt came out to inspect and service our unit, he spent a lot of time making sure all systems were working properly and that we wouldn’t have any issues during the upcoming cold and damp weather. Outstanding service, highly recommend them.

Brady came out for our service call and I'm so he did. He cleaned up our furnace, fixed some of the venting that had been shifted, and helped resolve the issues we were having. Super friendly guy, really, really thorough. Thanks Brady!

He as on time, thorough in cleaning our units, and very detailed about his assessment. Their prices are fair and their technicians are honest.

In addition to this annual cleaning, they repaired my unit last week. I called them before office hours and the emergency repair tech answered the call and sent someone to my house, which arrived within 90 minutes. He identified a problem with a faulty wire in my unit and only charged me labor since the part was under warranty. I really appreciated the honest. Very knowledgeable and fair technicians.

Our family has been with Perfect Heating and Air about five years. They are the best! Brady, was excellent. I would call them right now if you reading this and having problems with your Heating or Air System.

Jeff came out to do My ac maintenance. He took more time than any other person I've ever had and did a amazing job. Would recommend Jeff and perfect service to anyone

Perfect Service Heating and Air is the best Jeff came out at 3:30 in the afternoon and installed a complete new unit. Brian and his crew was amazing they had my heat going that night. I’m well pleased with their work and I recommend them highly

On 11-2025 Zacchacus from Perfect Service came to clean my Hvac ducts.
He was so polite from the minute he knocked on my door to the minute he left.

He explained exactly what they were going to do and kept me updated throughout the process. He went over the paperwork with me to make sure I understood it and was satisfied.

He is a great asset to the company and I highly recommend both him and Perfect Service Heating and Air.

We had a $50,000 install in 2022. The project took much longer to complete than initially estimated due to an employee showing up late daily or not showing at all. They ended up firing the employee and having to completely redo the install. After that we had pretty good service from them. This past year we chose not to renew our service contract. Today someone called letting us know it is time for maintenance and would we like to review. I politely declined because we now have whole house maintenance through another company. The caller’s tone immediately changed. He asked how I paid and then said, “ok” and hung up. It was the rudest response I’ve ever received to politely declining service. Having spent over 50k with them and been a loyal customer for three years, I would expect better treatment even if we’re choosing not to renew.

Clay was Very Professional on time i like the fact that he put on his shoe covers befoe entering the home. All questions and concerns was addressed. I hoghly recommend Clay as your service tech to seevice your unit
Thanks Clay see you in 6 months!

** Update **
I changed the review from 1 -> 2 stars. The owner reached out and did seem genuine in apologizing for the oversights. I understand they have limits to what they can do, especially on work that is a few years old now, and they did offer to refund the remaining portion of my maintenance agreement with them, which was appreciated and I did not expect. He seemed genuine enough and I hope they will look for opportunities to improve their processes and help prevent issues/frustrations like this in the future.

Original:

We used Perfect Service for years since we moved into our new home. We were having them come out to do maintenance and cleaning initially, so we didn’t do a ton of shopping around, but from the very first service they were upselling. We really just wanted to take care of anything that would be an issue when we first moved in, and going off their advice, we ended up replacing two of the units. Making it clear we cared more about doing it the right way so we didn’t have to worry about it moving forward.

Long story short, over the next few years there was one issue after another. They always sent out techs who didn’t seem extremely knowledgeable so it was hard getting any confident answers. We started having issues with cooling in the unit they installed upstairs, and after some adjustments, they got it cooling. However, humidity started being a major issue upstairs and after numerous questions to their guys who answered unhelpfully, we decided to start getting quotes on having a whole house dehumidifier installed. Numerous companies who came out for quotes also pointed out issues with their installation, including the fact that the unit was oversized, they spliced into the existing copper lines for old unit which were undersized for the new unit, the unit was vertical when there was plenty of space to have it lying down and tie into the ducting better, and they didn’t do enough to update the ducting for the larger unit. I had already reached out to them about getting an estimate on a dehumidifier (which they never followed up on until I reached out a second time) so once they came out I asked them about it.

Each of the issues I pointed out they didn’t deny outright, but made excuses that came across very cagey. The coolant lines being undersized they responded by basically saying “we warranty the the parts so we wouldn’t do it if we thought it was going to cause an issue” but every other company pointed out the fact that it hurts efficiency as well.

At the end, they pushed back on the dehumidifier and said we should redo the ductwork instead. When asked why they didn’t do this the first time, when we made it clear we just wanted peace of mind and were already spending a lot of money to replace a working unit, they said it’s because they didn’t want to shock us with a bigger estimate. I interpreted that as they did it wrong to make for an easier sale, but that’s just my opinion.

They provided a quote for the duct work and it was over double what we received from another company. They didn’t offer to correct any of the issues from their original installation on them.

I had the other company finish their ductwork today and they did a phenomenal job. The installation looks great, professional, they were extremely punctual and honest, and I regret being a Perfect Service customer for as long as I was.

I was referred to Perfect Service Heating & Air when the company I had been using for years was being sold. My first experience with Kyle & Ty was excellent. They amazed me. I had never seen any company so thoroughly & thoughtfully clean my system!!! These guys are great, very professional & really did an awesome job! I immediately purchased the annual cleaning service.

Matt & Seth came out & got my unit back working. They were very professional, nice & knowledgeable. I really appreciate them on this cold night.
UPDATE: Noticed that my units cage was not placed back around it. I called the main # & someone assured me a person would could & place it back after 11am on 1.23 & no one has come to fix this issue yet.

Matt Hill, service tech came out today to service my heating unit. His customer service skills are very professional and made you feel confident in his ability to provide ultimate quality service. Thank you Matt and I look forward to you servicing my unit going forward. 😀 👍

Peyton C. from Perfect Service Heating & Air did an amazing job. He was very professional. He arrived on time and performed the fall maintenance on my HVAC unit. My unit ended up needing a part to replace a part that was under warranty. Even though it was past 5pm, Peyton C. drove back to the shop and then returned to my home to finish repairing my unit. It was after 7pm when he left my home. But, he remained professional and diligently worked until the job was done. I appreciate the amazing customer service!