Reviews of local pros in Warrior, Alabama

Mr. Charlie and his son were so kind and they were quick about getting our air going again! Fair pricing!

They're my go-to HVAC company!

Great experience and friendly service. Charlie and John were very helpful in explaining the problem, working with my home warranty company to provide claim information and getting the heat back on quickly.

technician came to my house and was intensely rude. I asked if he needed me for anything and he told me "son I've been doing this for forty years I don't need any help." I went inside and literally two minutes later he knocked on the door to ask me to do something for him. they didn't fix the issue and wouldn't come back out to solve the problem.

These guys are awesome! They were on time, great to work with, and super helpful. The repair man answered all my questions, worked hard to get the problem fixed quickly, and were very knowledgeable.

Extremely knowledgeable and always willing to share that knowledge with you through the process. They seem to genuinely have the customer's best interest at heart and not just selling another piece of equipment. Great folks from top to bottom!

Had a very good experience. What I was quoted did not change after work was completed. Nice to have a local company that can properly estimate a job. I will call on them for regular service as well.

Truly thankful, had my AC go out and they came the same day I called. Very kind techs and they did a great job and fair pricing

Completely incompetent. I scheduled them to come out and repair my HVAC unit. When I never heard from the technician, I called the hotline. They said that the technician saw our window units and left. Moronic

Edit as response to company's comment:

I told you over the phone that there was a full AC unit on the house. It's not working, which is why we have window units.

One Call heating and cooling is awesome in every aspect and has helped us so much !! They have fixed our heat in the winter and the AC in the summer. Highly recommend!

They took care of my wiring work quickly and during the holidays! Scheduling was a breeze, was well aware of their arrival time, everyone was polite, and they quoted a competitive price. A+

The motor in our air handler went out and they guys and gals at One Call went above and beyond to get the job done!
We were looking at having a house without heat during a pretty cold weekend and they made sure we had heat! Highly recommend One Call for all your HVAC needs!

One Call is excellent. They came when they said they would and were honest and straightforward. They have done many jobs for us and I and 100% pleased. I definitely recommend them.

This company did a fantastic job! I would absolutely recommend them to anyone. We had to replace my A/C unit and repair some ductwork. The company did a great job making me (the customer) feel comfortable about making such an unexpected, major purchase. They will work with you as best they can. The ductwork seemed impossible to fix. There had been some shotty work done when my house built. However, Charlie and the guys gave me a great deal.

Also, I lost one of my batteries to my DeWalt drill while they were here. They may have accidentally taken it or I may have lost it! Either way I called and asked if they had seen an extra battery laying around. Instead of saying ‘’no” and moving on, they bought me a brand new DeWalt drill and mailed it to my house.

That’s what makes this company great!!!

Is this company even still open?
Our unit, purchased in 2022 with a 10yr warranty and no one answers the phone, then the line is no longer in service, but the website is still up with no direction of whether or not the company closed.
I need answers.

We called Charlie to install a new HVAC based on the reccomendation of a hard-to-please family member. His team was quick and responsive, but the first installation wasn't what we were expecting.

I was able to call Charlie and discuss my concerns, and he came back to discuss a fix, brought his team and made it right in record time. I would recommend Charlie and his team to anyone, I don't think you can find a more trustworthy, skilled team in Alabama.

Called and made an appointment & I was told that someone would be at my home either between 8 & 9 or 2 & 3 the nextday. My husband works 3rd shift & was going to be the one to meet them. Around 9:30 I called to check on which time they were coming & I was told the afternoon appointment. Husband went to bed & woke up early to meet them & no one showed. Called back & was told the appointment time was between 2 & 4. Around 4:30 husband called & was told between 5 & 5:30. At 6pm no one was at our home & no one had called to update. Husband called the office & told them to forget about it. We will be using a different company.

I love this place as they have always gone above and beyond when working on my HVAC. Had the whole unit replaced by them 2 years ago and their service is great. The only reason I gave 4 stars is reaching them seems to be a bit difficult.

The receipt I have has an old number on it and the new number has a full voicemail box so I couldn't leave a message.

With that being said, I called this morning and they arrived at 10:30 and we're done before 11:30 (clogged drain pipe).

Thanks for the fast response!

I would never use this company. On the surface they look great but if you have any warranty work for a product they sold you they treat it differently and cut corners and even mislead you about what they are doing. They get belligerent if you question them. The best thing they have going for them is the lady who answers the phone and dispatches. If they all had her integrity it would be a good company. Do Not Use This Company. After 2 failed attempts to fix a 2 year old unit, I had to go to another company to cure the issue with my ac (previously being left a week at a time with no ac). I asked for reimbursement due to the issue being a faulty weld they made and they behaved like children. Still trying to get a reimbursement.

Response To the owners response- yes there is a lot more to the story which will come out. I used a reputable company to come out to correct the issue they caused by faulty work and could not correct in two visits. Out of two separate weeks, after asking and after they left the job site after being caught trying to not do a job properly and lying, i asked to be put into a hotel for which i paid and got reimbursement a week later.

I gave them an opportunity to reimburse me before posting a review. The childish unprofessional response to this bad review, and all others prior to mine, should show all you need to know about this company.

Save yourself the drama and do not use them. The anxiety and suffering I have been caused dealing with them has been ridiculous. I have never written a poor review on google about anyone before. This experience warranted warning to others.

One call came to my house the same day I called. I had to have a new unit and they were there the next day to install. I was very pleased with them. Friendly, courteous and very professional. I would recommend them to everyone.

This is by far the best company to do any heating or air work you need. I had a new outside air unit installed last April (2019) and had to call them again this week for heating issues. The two men that showed up were knowledgeable, professional, and patient with my mother and I. They made sure I understood everything they were explaining. I need a new furnace and the price quoted is so much lower than I expected. When the funds are available I know exactly who I'll be calling. Great job guys!!!!

My unit went out on while I was traveling. I came home to a huge water leak and a warm house. Monday morning I called One Call and by Monday afternoon I had a new unit installed. They were great! Mr. Gallegos went over all my options. I felt very well informed. His son and co-worker were very professional and even tried to clean up my water mess downstairs. Great company, great work! I even got a hand written "thank you" card in the mail.