All reviews for Hicken Air

My experience with Hicken Air today with Pablo M was outstanding. He and his team member came in and quickly assessed the issue and resolved it. I have only wonderful things to say about this company. They are so polite, professional and effective from Ashe who coordinates appointments to the technicians who do the heavy lifting. Thank you

Friendly over the phone and was able to get someone to review my AC / duct work asap. The tech presented multiple options, gave me free advice on how I could remedy a few issues, and delivered what I wanted quickly and within my budget. Wanted to add a register to a hot room which they did and our hottest room is now one of the coolest. Highly recommend and will be my AC company for all service and repairs moving forward.

Hicken Air is very easy to work with. They are prompt to arrive at scheduled appointmient times. They thoroughly serviced our AC system, all aspects of the system. Technician was courteous and knowledgeable about our system. Signed up for semi-annual service. Very pleased with them. I would recommend them.

Hicken Air replaced my 2-ton AC unit this past summer and the experience was excellent from start to finish. The team was quick, efficient, professional, and genuinely friendly. Pricing was very reasonable, and the warranty gave me great peace of mind. Everything was handled smoothly with zero hassle. I would absolutely recommend Hicken Air to anyone in the Valley looking for reliable and honest HVAC service.

I just had a new HVAC installed by Hicken Air. Incredible system, 2-Stage operation 16SEER2 w/ Gas Furnace and quality skilled tradesman. Upon completion, I noticed the externally installed AC Hi-Press Dryer was installed in a zone of potential human damage. The old unit had the Dryer factory installed inside the AC Condensor, but new system required an externally installed Dryer. I shared my concern with installation dept and they immediately corrected the situation at NO cost parts and labor. Below is the before and after of relocated new inline Dryer. Great immediate Service and redo. Thanks Hicken Air.

My ac unit has been out off and on since June 4th and out now since June 30th. They have been out 8+ times. They finally put their ‘GM’ on it and days later responds with his next idea which is to wait for more parts. Now my kids are back in school and we are still unable to live in the home we pay for. It has been poor customer service from the very beginning. Never once has this issue felt like a priority to Hicken. And Progress Residential should consider using another ac vendor because this issue has cost progress at least $5,000 in hotel fees this summer.

Would not recommend this company. Sloppy tech left caps off outside unit, attached wrong picture of air filter trying to make it look like I didn’t changed my air filters. Tried talking about issues from the past work they have done and the billing department was very rude and unprofessional. Find a different company!!!

This is not a company to use for a large project. For one, they do not honor their work that has to do with warranties. Very bad install issues at the apartment complex they were contracted to do work. I contacted various people within this company to help with furnace warranty issues. They are too cheap to send a tech out to northern AZ to correct the issues with items they installed. Just trying to pass off the work to any other company. If they can't honor warranty work, maybe Ryan shouldn't have bid on the project. They may be a good company for small residential jobs. But that's about it. They short cut and use cheap materials. This pic is an example of their work.

Update: Here are 3 more pictures of hicken's poor install. Each and every one of the 52 furnaces this company installed has issues like this. One of the pictures is of an exhaust vent, not connected in the way it should be. For this reason, the AZ ROC will be contacted. Please take into consideration of the pictures provided if you plan to choose this company. Like I've mentioned before, hicken might be good for residential jobs. But definitely not for a large project.