Reviews of local pros in Gilbert, Arizona

True North has provided my home excellent service since they first replaced my AC unit at a great price and when I had some issues with my thermostat and they come out immediately the next day to look at it. Highly recommend!

Jacob is a Great young technician. Seems very knowledgeable and friendly. He was able to repair everything he came up against on both visits.

I contacted True North through Yelp and heard back within minutes. I was scheduled soon after. Axel arrived at our house a couple of hours later, diagnosed and fixed our problem quickly and gave us some good advice for the future. He was courteous and personable and I know he'd had to come all the way across town for the appointment in 113 degree heat, so that part is remarkable. I'm deleting the other numbers in my phone for services we've used and not been happy with in the past. True North A/C is our new "go to."

Our service technician Axel , was very professional and friendly, kudos to his knowledge and expertise. True North rates are very reasonable and fair. I highly recommend True North Air , for your AC needs. On a scale of 1 to 10 , I rate this business a 12 !!!!!!

I had a great experience working with this HVAC company. After some careful vetting, I reached out and was very pleased with how responsive and helpful they were. The technician, Axel, was incredibly polite, respectful, and knowledgeable. He took the time to clearly explain the issue and kept me updated throughout the process with detailed information. Their professionalism and customer service truly stood out. I’m genuinely impressed and would be happy to work with them again in the future!

Micah showed up quicker than expected on the same day called and fixed A/C drain leak quickly, testing everything. Price was reasonable. Will use them again if needed!

Trevor is by far the best technician we've had work on our HVAC units. Knowledgable, courteous, prompt, and clean. Highly recommend.

We had an AC unit that wasn’t working well and called True North to schedule an appointment. They had someone out the same day. Fixed the problem. What more could you ask for? Great company.

My new AC was acting up and they sent Jacob out within 30 minutes. Fixed it quickly. Was very friendly and helpful with good advice. Great customer service!

I am not one to often review. But when a company totally wows me, it is a necessity! I have been wowed by True North not once, but twice - both times were semi emergencies with the coils in our HVAC units going badly. The first time this happened they were the only company to answer the phone right away and schedule me immediately.From that first encounter with them, I signed up for their annual service contract for my HVAC units. Fast-forward one year and my second HVAC unit had the same issue -coils failed. Note: True North did not originally install these HVAC units and they both were around 10 years old. I knew who to call! True North sent their technician, and once again they were timely, very communicative, the price was right, technicians knowledgeable. I spoke at length with the manager of True North, and he is such a stand-up amazing guy! I can’t say enough good things from the sweet girl who answers the phone to the technicians that solved the problem again in a timely manner. I know how difficult it can be to find service companies that check all the boxes, but in my experience, this is exactly what True North does. My husband and I will be loyal customers.

True North has been servicing my ac/heating unit for several years. I am very happy with their service! Technicians are knowledgeable and take care of service efficiently. I like their maintenance plan as they send reminders in advance of when service is due and offer discounts if any extra service is needed on the unit. I have not had any issues with my unit since they installed it four years ago. A great company!

Trevor is definitely one of a kind! He took the time to explain all the parts of the ac unit, what needed attention, drew a diagram and was patient with my lack of understanding. He called when he was approximately 30 minutes out and then called again when he arrived. EXCELLENT SERVICE!!

The repair of my mini split system took over a week, so you might think this will be a negative review, but it's not. The delay was due to how long it took for the parts to arrive. On the plus side, the office kept me informed daily of the job status and the technician, Axel, was simply the best. Thank you for making a difficult process as easy as possible and thank you Axel for being so good at your job.

We are extremely pleased with the professionalism and quick response of Axel with True North AC. In this day and age for them to proactively call to set up an earlier service time with affordable prices and high levels of insight into modern equipment (as well as old!) is incredibly unusual and greatly appreciated! AXel helped guide us in our search for a new thermostat as well as he was polite, efficient, and very enjoyable to be around. Highly recommend, we will use for all our AC service needs!

Another amazing experience...just had Jacob come down and, once again, professionalism beyond compare, knowledgeable, spent time answering our questions, truly cared about our experience and our comfort with the AC. Looks like we will be buying a new unit and wouldn't consider using anyone else! Other businesses would benefit from modeling this company - well done True North!

I got estimates from 2 other big name companies for having a mini split system installed in my garage. They were well above what they advertised so I called True North based on their reviews. Mike gave me a great price but I was still somewhat concerned if this was a case of you get what you pay for. The 5 stars are absolutely appropriate for these guys. Mike, along with 2 other guys, showed up on time and did an extremely clean install. I couldn’t be more pleased with their work and might even switch over maintenance on my other 3 units to these guys.

Alex came out and installed a hard start kit and a new fuse box total came to about 869.00 for both. He was efficient and seemed knowledgeable.

I had an 11 year old junk Lennox builder grade 3.5 ton 13 seer that I bought through Home Depot. (lesson learned, don't do again).

This time around, I did my due diligence and obtained 5 quotes ranging from $8345 to $25k for 1 unit (3.5 T) for a 1400 square foot single story home. The larger price was additional purifier systems that I didn't want or need.

Quotes came down to True North and a competitor. Same Trane XR15 single stage was about $900 difference. Looking at model numbers found out it was different cabinet size... coil size essentially in the attic. Larger size (competitor) wouldn't have fit super well and would make more noise. Thanks Mike for explaining that to me!

So... what I can say 💯 is True North AC was AMAZING. Guys did an incredible job on the install.

True North did an amazing job and had great pricing. I had a complete new system installed and had a minor issue after install (not their fault) and they came back on a Sunday evening to fix it. Great customer service and honest company. Highly recommend!

Micah was prompt and super communicative and talked over the issues as he was driving here. I called this company out of the blue because of their ratings. Two hours later the issue is fixed and everything is running great. Great guy you got working there!!! Bravo!

Josh did a great job explaining how to make our system last longer by not blocking the vents and the type of filter that should be used. True North is very easy to work
with.

Jake has been our tech 2 times and far exceeded our past experiences with hvav services. 5 stars in every way!. I highly recommend True North for their quality services & fair pricing.