Appliance Repair reviews in Goodyear, Arizona

Sears has the worst repair service, the technician faked my signature on the work order saying repair is completed and left and damaged my floor. On the recall appointment, the technician said there's a leak in the system and solder the leak, charge up the system and after 24 hours, the fridge temperature is 100 degrees, the third recall, the technician is rude as hell and said the fridge is not plugged in for 24 hours so he has to reschedule me, this bring to the 5th appointment and at the day of the confirmed appointment, it said the technician will arrive between noon and three pm and at 12:30 pm, the technician called and said the sears company has stop servicing choice warranty customer. So after waiting almost 60 days and 5 scheduled appointment, my fridge is still not fix. What a joke. Btw, sears send me a bill for $110 for service call which they never show up but the bill has my signature signed by them.

Taylor is an outstanding professional tech.
He has service our home many times providing excellent service each and every time. He is very knowledgeable and answers all my questions that I might have.
Please acknowledge TAYLOR for his excellence in serving his customers.

The technician was rude on the phone. Rude when he arrived. Short and condescending with his comments. Badmouthed our Warranty company and recommended we not use Sears to come out to service our refrigerator again.

Very friendly. Explains the process and procedures well. Tried to sell us the home warranty protection agreement.

William was awesome. Very professional and friendly. William has been working to fix my microwave since August due to issues with Choice Warranty. He always answered my questions and explained clearly what parts were needed. I would highly recommend William to do the job right.

For the washing machine to be repaired and up and running it was a long time waiting. The technician was great and efficient. And please get rid of your AI.

We had our freezer fixed a month ago, then the same issue happened again. The technician said a specific part should have been replaced when the last technician, from Sears, was out. We lost a lot of money in food that had to be thrown away plus a second service call fee due to their error. After the parts were ordered, a technician was scheduled to install them between 8-12. He didn’t arrive until 2pm. When my husband said it was too late and he had to go to work, the technician was extremely rude and said it wasn’t his problem. So we had to wait almost another week to finally get our freezer fixed, the second time!

My service technician was great. He was very nice and very professional. He took care of everything and my oven is working great.

Very thoughtful and courteous technician. He performed everything you need to be done on the refrigerator cleaned up took everything with him. He would be someone I would want to come to my house again to service my appliance. Thank you, Brandon.

I will never use Sears services ever again .My AC is not blowing air The tech came water the unit outside which i keep clean always had just cleaned it last week he is trying to say thats one reason and that my ducking is the issue but would not even do a inspection .this was a home warranty call lost 3 days work wsiting for them to show up .Now I see why Sears is closing a lot of stores .If I needed to higher personal and a Sears employee came to apply I would trash the application. I called my warranty company and put a claim on Sears

Eric and Jerry did a excellent job. They fixed the problem in 1 day once the parts were ordered and left everything nice and neat. Very polite and courteous.

Jordan is a very courteous and steadfast individual. This meticulous professional repairman is a keeper in my book who went out of his way to defeat every obstacle that stood in his way to ensure a proper repair job. My wife and I are very appreciative of his outstanding efforts, going above and beyond, in identifying, procuring, and installing the parts required to properly repair our refrigerator in a very timely manner. He is an outstanding representative and a credit to your business.

He was efficient and knowledgeable. Great experience!

Courteous and professional! Quick and easy! Didn’t need to come in which I really appreciated!

Our rep came at the times we has scheduled. He was not trying to sell us anything. He gave us an overview of what the situation was with our LG refrigerator. He made some adjustments and made us feel comfortable that it was going to work properly. He was knowledgeable. I would recommend Sears technical division for future work though CHOIE warranty company.

Excellent work. Victor the repairman was great in explaining what the problem was and it didn’t take him anytime to figure it out and to repair the machine.

If I could give zero stars I would! The technician never showed up for my scheduled appointment. I waited 3 days with no AC in my home for this appointment. I had to have a family member take time off to wait from 8am-5pm in a HOT house just for the technician to lie and say that the repair request has been completed. When I called I was transferred 4 times and was on the phone for over 45min. to be told I have to reschedule and after all that they hung up on me and never called me back, even though all 4 reps asked me for my call back number. I will be filling a complaint!

My Technician was awesome! As for Sears this company is horrible to deal with. Had to call multiple times because my part was canceled. Then they told me it was shipped. Had to call the manufacturer of the washer in order to get things sorted. Called to schedule my appointment once I got my part and the next morning I woke up to a text saying I canceled my appointment which I never did. Hope I NEVER have to deal with them again.

Eric was amazingly knowledgeable , courteous, and most importantly “professional “ While at my home servicing my air-conditioning units. It is always a confident pleasure to see him as this has been my 4th or 5th time to have him in my home. Thank you, Eric! 26 February 2026… Had the pleasure of having Eric maintaining my air-conditioning units once again and he was nothing less than outstanding. Thank you, Eric and thank you Sears because he is the best you have!

Victor outstanding tech and salesman to the point and very knowledgeable, thank you victor for your service!!!

We acquired the services of Sears Home Services via Cinch Home Warranties and we were not too thrilled about having to wait 2 weeks for an appointment to have our air conditioner repaired, in mid-summer, in AZ. However, once the technician arrived, he was very professional, proficient, courteous and friendly! Based on the questions he asked me, I believe he had a pretty good idea of the problem and he had the system up and running in about 20 mins.