All reviews for Gizmos LLC

These guys were absolutely amazing! They communicated well amd worked around my schedule. Service was fast and the tech was very knowledgeable and friendly! Will definitely use them again!! Highly recommend!

We’ve had our washer since 2016, and recently, it stopped working. A technician named Leigh (or Lee) came out and informed us the transmission had failed, causing the basket to break. He insisted this was “normal” wear and tear and should fall under the manufacturer warranty. Despite what he said in our home, it was apparent after he left that he was more concerned with shifting blame to us than resolving the actual problem. I clarified we’ve owned the washer for over 8 years, used it correctly, and it failed during a regular load.

Fact Check:
The transmission and basket are critical components designed to endure regular usage over years. A failure like this after 8 years aligns with the typical lifespan of a washer, not user negligence. Without evidence of improper use or overloading, blaming the customer is speculative at best. Overloading could not have caused this, as the washer was not overloaded when it failed.

Buyer Beware:
If your home warranty company sends this provider, think twice before paying the service fee. Based on reviews, this company appears to have a pattern of taking fees while denying claims instead of solving problems.

Additional Concerns:

They arrived in a personal vehicle, raising concerns about professionalism.
The technician seemed more intent on building a case to deny the claim than repairing the issue.
A warranty is supposed to protect against normal wear and tear, but this felt like a deliberate scheme to avoid fulfilling its purpose. Blaming customers for “normal usage” without proof is unreasonable and unacceptable.

This experience was a complete waste of time, leaving us without a washer for over 2 weeks and dealing with shady, profit-driven practices. It seems Choice Home Warranty company partners with providers like this to create a false sense of protection while denying claims.

Lesson learned!

Response to feedback provided:
To suggest that we poured acid into our washer is not only false but also a reflection of the extreme lengths this company is willing to go to deflect responsibility. If you truly had 30 years of experience, you’d know that a washer showing damage like ours is consistent with a motor or transmission failure, not misuse or external tampering.

When the motor or transmission fails, the resulting damage often includes broken internal components, which is exactly what happened in our case. We were left with pieces of the washer’s components at the bottom of the basket. The technician saw this firsthand.

Regarding your mention of acid: Introducing acid into a washer would corrode metal components, including the drum, motor, and bearings, and likely cause visible rust or pitting. None of these signs were present in our washer, further disproving your baseless claim. Our washer failed during a normal load, and we maintain proper care of our appliances.

Finally, your statement that “we requested the technician to say the rest of the components failed due to the transmission” is misleading, these were his words exact NOT ours. What we wanted was an accurate diagnosis—not blame for something we didn’t do. Instead of acknowledging the natural wear and tear of an 8-year-old washer, your company chose to focus on creating unfounded accusations to justify a denial.

To be clear, we understand the warranty company made the final decision, but it is clear your assessment was designed to lead to this denial. Our experience with your company has been nothing but disappointing, and this response further solidifies the poor service and professionalism we’ve encountered.

Based on the review this technician gave my home warranty company ( choice ) denied the claim

The technician said that we were responsibly for not loading the washer properly and so the company denied the claim . How did they come to that conclusion I do not know for sure

The mistake we did was having a candid conversation with the technician, who used that information against us.

Machines break all time eventually and this was over 10 years old . Obviously they would be on choice warranty’s list if the claim could be denied somehow

Stay away from this company. There's not enough words for this company's bad review, from being unprofessional, rude and lack of telephone etique. I should have read Jairo Parrales review it's almost identical to my situation. I accepted another appointment scheduled by Choice Warranty and they were a NO CALL NO SHOW AND NO TEXT COMMUNICATION I waited to no avail. They have collected the service fee. The technician diagnosed my machine said the internal valves were bad and needed to order the parts but also the exterior valves needed replacement bc they didn't close this would need a plumber so I hired a plumber who needed to cut a piece of the drywall to reach the pipes upon inspection and replacement the original valves were in good condition misdiagnosed by Technician Leigh from Gizmo so now I have a hole in the wall and Gizmo has not repaired the washer they just collected the fee. Samantha is abrupt and rude when answering the phone how there i called her on her private line! As if I had control how her telephone line assigned the calls...also, calling once a week is calling to much to check on the status of parts, I filed the claim on December 30th and didn't get the technician to my house until Jan 8th, we are in the middle of February

This company works for choice Warranty. Gizmo LLC was the second company to come out and service my washer, first company said it was fixed but washer noise got worse after service. Gizmo came out after rescheduling my appointment for a no show. Tech was friendly and said that it was an easy fix, need to order a part and he will be back once part was in stock.
I was told that my claim was declined because the tech stated that issue was caused by misuse, abuse, neglect, or physical damage. My washer is about 2 years old but looks like is out of the box and the service tech acted like it was something simple.
My issue is that after all this I decided to give Gizmo my business, so I called and asked if they can finish the job and service my washer, paying out of pocket. The customer service rep Samantha told me that she will set new appointment, nothing happened for a few days called back and Samantha stated that the reason for the delay was because parts are expensive. I was confused but played along, week later still no update, reached out again and no answer from Samantha or Gizmo LLC. I’m not asking for free service, just a little honesty and customer service. Don’t need the work tell me upfront so I don’t waste my time. A month later and no calls, no emails, no parts, no appointment the only good thing is that by not reaching out they did stop lying. Bad customer service would not recommend, should have known better nothing but bad reviews on their site. I wasn’t fighting price or outcome just wanted my washer working properly.

If I could give one star I definitely would! Choice home warranty sent them, at 1st everything was good said it would take about 3 weeks to order parts so okay I waited the 3 weeks, the guy comes by to install parts no one was home he was here about an hour he puts everythingback in place. I come back and put a couple of MY towels that he used to clean up the water from the floor, washer is leaking again so I called Stephanie said no he wrote it WAS NOT leaking anymore. So DONT LIE STEPHANIE YOU SAID IT WAS NOT LEKING. YOU TOLD ME IT WASNT DONE UNTIL I CALLED BACK 2 DAYS LATER!!!I said we'll it is, so she said they have to contact choice again (this was a Thursday) and they would reach out. On Monday mid day I still don't have a call from them, so I call. She said I have to wait for the warranty. Next day I received an email from choice that says they are not covering the part because it wasn't normal wear and tear. I submit a dispute with choice home warranty, they said Gizmos had noted that the washer was used. Let me say the floor floods there's absolutely no way we used it wile waiting on a part!
Choice said to contact Gizmos, Stephanie says we'll wen you called the technician had not updated his notes saying it needed a new part. When she had told me just a few days prior that he had said it wasn't leaking. The technician didn't fix it and now they just makeup things so they won't have to come back to actually fo their job. Stephanie needs to learn how to make up lies better your responses are so ridiculous and absolutely make no sense.

I’m only giving 1 star because I have to these guys are a scam and very disrespectful and unprofessional you have to call 5-10x to get a hold of anyone and it’s only 1 person working always and they wait to the last minute to get anything done on purpose in hopes of the 30 day claim kicks out so you have to pay $100 once again to have them come out it took 4 weeks to order the part and with no communication that it comes in remind you takes 5-10x to call and get hold of anyone once they fixed the washer it broke Immediately so we called asking to see if they can finish the Job it was handled very poorly and was told we have to yet again open a new claim we are very disappointed of the outcome if they had better customer service skills might have made the situation better

I spoke too soon as I initially gave this company 5 stars, but the initial repair was not performed correctly. This repair was completed under a home warranty. When I contacted the company to return and correct the issue, they stated they had to go back through the home warranty provider. I understand that's the procedure. The warranty company was then told that the repair should have lasted and that the failure was due to us overloading the dryer.

This claim is inaccurate. We are a family of three and do not overload the dryer. The company then recommended replacing the motor and belt, but that work was denied. After doing my own research, I purchased a $24 repair kit on Amazon and fixed the issue myself.

Beware of this company’s practices.