Maids Cleaning & More

My house was extremely dirty. 3 teenage girls living in the house had turned the bathroom into something out a nightmare. I didn't think the bathtub , sinks, or toilets would ever come clean.

Maid 2b Cleaned came over with a crew of people and cleaned the house so well our daughters remarked that the house looked brand new. From ceiling fans to baseboards they did an incredible job. I will definitely be using them again.

I put a lot of thought into writing my review for Maid2bcleaned. My review is an honest account of our negative experience. I was raised in a home with a family run business so I know referrals and word of mouth are important.

The first time that Maid2becleaned came to our home I was pleased for the most part, I even emailed the owner after the cleaning to thank him and let him know I would use them again in the future. Months after our first initial cleaning my husband and I decided that we wanted to commit to a once a month cleaning. I have a painful unresolved health issue that is making it difficult to keep up with the house the way I like it. I felt a real sense of relief knowing that once a month the cleaners would help us stay on top of things. Last week the cleaners were scheduled to arrive for what would be our second appointment with them. I let the owner know that my 17 year old son would be home to let them in at our scheduled time between 10-11am, since my husband and I would be at work. At 9:40 my phone started ringing from a number I was not familiar with. I can not answer my phone while I'm at work unless it's an emergency so I didn't answer. When I was able to check my voicemail there was a message from the cleaners saying they were at our front door but no one was home to let them in ( almost 20 minutes before the appt time arrival window) . By the time I heard the message and called home, my son said the cleaners were already finished with our home and had left.

I was looking forward to coming home to a sparkly clean house. Unfortunately when we arrived at home that was not the case. The first thing I noticed was one of our 3 bathrooms was completely untouched with the exception of some sort of shower cleaner dripping on the shower walls. My first thought was I must have misunderstood what was included. I added some deep cleaning tasks so I thought maybe they just did those this visit so I went to check those areas. I paid to have all the baseboards wiped down by hand but the more I looked the more disappointed I was, there were so many untouched areas. Next I went to all the window blinds because we paid extra to have those cleaned, they looked much better but there was still a significant amount of dust and build up.

The cleaners left a check list so we went down the list item by item only to find out that more than half of the things on the list were never done. I decided to email the owner and let him know how disappointed we were with this visit. After reading the cleaners website I assumed their response would be quick and they would correct this quickly, the website says by the following day I believe if the issue is reported within 24 hours.

Instead the response I received was what I will call a copy and paste standard format letter for this type of situation. It read ..... they were sorry something's were "overlooked" on our first visit (this was our 2nd appt). It said they could get someone out the following week (not the next day) as stated on their website and offered a $10 coupon on our next cleaning. I was more upset after reading the response from them, I felt that my business absolutely did not matter. I paid a fair price to have them do a job right the first time or so I thought.

I took pictures and sent them directly to the team leader of our cleaning job but never got a response. After my husband and I spent a lot of time cleaning many of these "overlooked" areas we both decided we wanted to ask for our money back as we felt taken advantage of. We also have to find another company to use and pay them for a monthly cleaning service. I promptly emailed the owner, I let him know I sent pictures to the team leader. I also asked for a refund. The owner never replied to any of my requests. I feel I was left no choice but to write about our experience so this will not happen to others. When you pay $139 plus a tip I think it's fair to expect a clean house. We will not use or recommend them as we previously thought we would.

Sincerely,
Dissatisfied customer

We have used Maids Cleaning & More multiple times. Most recently a moving clean. Allen and his team are always friendly and professional and their pricing is more that fair. Great local company who stands behind their work. I would recommend them to anyone.