Trilogy Pools Service & Repair, LLC

Contacted Trilogy on a Friday because air was in my suction line, and they did a leak detection the next Tuesday, found the leak, and we’re able to fix it same day! Keep in mind they had to remove tile, and go through underlying slab to get to the pipe. Everything was put back perfectly, and my system is running smoothly again! Definitely will use them in the future, but hopefully I don’t need them again any time soon!

The work was well done and Sara (the person i talked to) was excellent, but the technicians didn't do a very good job of cleaning up after the job was done. They left couple of discarded items just around the pool.
My only issue is the planning the quote. They didn't do a very thorough job when they gave me the quote for the items, and every couple of days, they'll report something else that is broken, which is fine because I want the pool was fixed entirely, but it would have been helpful if they had estimated that before they started working on it.
It was clear that there was a lot of algae so it is pretty easy to assume that the filter and the pool vaccum also has to be cleaned. But they didn't add that in the quote until the drain and the acid wash was finished. From experienced professionals, it is assumed that they do plan in advance, which unfortunately was lacking.

Trilogy been serving my pool for a year now and I’m very satisfied with their experienced staff and the prompt response to my calls. Beside the weekly services to clean up my pool, they resurfaced my pool with mini pebbles and installed a new filter as well as pool heater. Thank you Trilogy