All reviews for Carter Brothers HVAC LLC

i had a great experience with carter brothers hvac llc for my heater repair. my home in mesa is a new build, and i noticed a strange noise coming from the heater. after reaching out, roger answered my call and was very professional, telling me he would send someone over quickly. leonard showed up soon after, even though it was raining hard. he was super helpful and fixed the problem fast. i was really impressed by their quick response and how dedicated they are. highly recommended!

Carter Brothers HVAC LLC installed our heating and air conditioning system when we built our home. They've been our trusted HVAC technicians ever since. The whole team, starting with Miguel in the front office, along with the technicians, is professional, knowledgeable, and courteous. They communicate well throughout the service process. We arrange our annual heating and air conditioning maintenance with Miguel, who is always friendly and professional, helping to coordinate our schedules with the technician's availability. Twice a year, the team checks our furnace and heat pump, working together to ensure they last as long as possible. When we decided to upgrade to a new Trane system for better energy efficiency, the technician provided us with a competitive quote and thoroughly explained the installation steps. The installation was completed in just two days, as we chose to relocate the heat pump. The team did a fantastic job, carefully fishing lines through the ceiling drywall of our finished basement and using line hide material to neatly conceal the lines in our garage. They also ran the electrical lines cleanly from the breaker box to the outdoor units. They took special care when drilling through the foundation for the heat pump lines, ensuring everything was done right. The previous heat pump location was also tidied up, with old lines cut and caulked, electrical lines disconnected, and the concrete slab removed. I can't emphasize enough how professional, technically skilled, responsive, and courteous the entire team is. I highly recommend them for any and all of your HVAC needs. You will be very satisfied.

Leonard and Roger from Carter Brothers HVAC LLC expertly installed my new HVAC system with precision and considerable attention to every detail. They ensured its setup would make future maintenance straightforward, and they left my home impeccably clean after the installation. Both Leonard and Roger were incredibly professional and courteous, delivering exactly what they promised, a quality that seems to be less common these days. I sincerely think I received a top-notch installation at a fair price, considering the current economic climate. I wouldn't hesitate to recommend Carter Brothers HVAC LLC to anyone in need of a new HVAC system. They might not be the cheapest option, but their competence, professionalism, and thoroughness in executing the job exactly as promised are worth every penny. I am a fully satisfied and grateful customer!

I had reached out to multiple services for my heater repair needs, but none of them fully satisfied my inquiries. This all changed when I was introduced to Carter Brothers HVAC LLC by my next-door neighbor who had used their services before. I made a call and had a detailed conversation with their representative, Ayden. He took his time to explain the different options available, including costs and brands. I requested someone come over for a more detailed explanation. The very next day, Theodore arrived and provided further clarification. Shortly after, their technicians, including Jorge, arrived to carry out the heater repair. They removed and installed the units much faster than I anticipated. If there was an option to rate them more than 5 stars, I definitely would. I'm deeply grateful for the exceptional service provided by Carter Brothers HVAC LLC.

Our old heater was nearing the end of its lifespan and was due for replacement. After considering our options, we decided to go with Carter Brothers HVAC LLC and avail their offer of a substantial rebate for installing mini splits. Leonard from the company provided us with a quote in a timely manner. Initially, the quote was a tad higher than we anticipated and more than what other competitors were offering. However, Leonard worked diligently with us to negotiate the price down to a competitive rate, which is why we chose Carter Brothers HVAC LLC. Not only did they install the mini splits, but they also replaced our water heater, removed the old heater, and handled all the paperwork for the rebate. The crew, including Jorge and Miguel, were highly professional and efficient. When they needed to work in my garage, I offered to move some items, but they assured me they could handle it. To my surprise, when I returned from work that day, my garage was the neatest it's been since I moved in. They impressively installed six mini splits and a new water heater in just four days. We didn't use the mini splits until a few weeks later due to the season. When we did, one of the units had an issue with cooling. I contacted Leonard and he arranged for a technician to fix it the very next day. Turned out it was a simple refrigerant flow issue, which was resolved promptly and free of charge. Carter Brothers HVAC LLC truly provides a one-stop solution for all heating and cooling system needs. They are extremely professional and I highly recommend their services. Initially, the quote was a concern, but they were flexible and adjusted it to a more reasonable amount. I will undoubtedly turn to them for any future heater repair or related needs.

During a recent cold snap in Mesa, my furnace stopped working in the evening. I was worried because my newborn’s room was only being heated by space heaters. I called a few heater repair services, and most of them said it would take a long time to get to me. Luckily, Roger came out quickly that night. He was polite and got straight to diagnosing the furnace. Roger found the issue and was able to fix it right away. The price for the repair and his fast service was very reasonable. He even checked in with me the next day to make sure everything was still working well. Roger also gave me helpful advice on how to avoid this issue in the future, like using a simple 'furnace lock' to help the airflow work better and keep the furnace running smoothly.

We had an old furnace in our home that just wasn’t keeping us warm enough. The house had been expanded after the original furnace was put in, and some of the new rooms were built around it, making things tricky. After not being satisfied with our previous furnace repair company, we asked friends for suggestions. This company was recommended the most, so we gave them a call. Ayden came by to check out our furnace situation and gave us a few different repair and replacement options. He was polite, knowledgeable, and really listened to what we needed. We picked one of his suggestions and scheduled the work. When installation day came, the crew was excellent. Every time I checked in, I could see how well the team worked together to get everything right. A big thanks to Jorge, Theodore, and Ayden for their hard work. From the first visit to the finished installation, everything was professional and smooth. We highly recommend this team for furnace repair and installation.

Outstanding service! I needed both of our furnaces replaced along with all new ductwork, attic insulation, and installation of two new attic fans. I spent weeks getting quotes from many different companies in Mesa. Out of all the companies that visited, only a few actually sent back estimates. Carter Brothers HVAC LLC gave me a price that was much lower than the others, and their estimate included everything I needed—while most other quotes only covered the furnaces. But the real reason I chose them was because Jorge, who came out to give the estimate, wasn’t just trying to make a sale. He was honest and straightforward. The work was finished right on schedule and the results were even better than I expected. If you need furnace repair or replacement, I highly recommend giving them a call!

I recently had a fantastic experience getting a ductless heat/AC unit installed, and I got an amazing deal! The 20-year warranty is a great bonus, and this system is so much more efficient than my old baseboard heating. It distributes heat evenly throughout my entire home, which is a relief. I have a three-bedroom, one-bathroom house that's just under 1000 sq ft, and this unit works perfectly. My power bill has been cut in half compared to last winter! The technician I worked with, Roger, was excellent. He quickly went through the paperwork and answered all my questions. The team was prompt and friendly, and they addressed some concerns I had about a vent under my house. They even took care of an issue with mice by providing a free exterminator service for 30 days. Although having mice was a hassle, I appreciated their responsiveness and how they resolved the situation. The ductless unit operates so quietly that I barely notice it, especially compared to my neighbor’s large HVAC system. Overall, I'm thrilled with my new heating and cooling solution!

A professional and friendly installation technician took the time to check my AC needs. Roger explained different options and price ranges until we found the right solution. Two installers came out for the removal and replacement of my old furnace and AC unit. Ayden and Theodore were skilled, polite, fast, and listened to my concerns. It was great having them handle the installation so efficiently. Excellent customer service and expertise from start to finish! If you need AC repair or installation in Mesa, I highly recommend their team for a stress-free experience.

I want to share how happy I am with the excellent furnace repair service I received here in Mesa. The team was professional and made everything easy from start to finish. Leonard came out to fix my furnace after some wiring got damaged, and he did a fantastic job. The whole process was smooth and stress-free. It's not easy to find a furnace repair company you can truly rely on, but this team really went above and beyond. Their work was prompt, friendly, and careful. I highly recommend them to anyone in Mesa who needs furnace repair or related services.

I contacted Carter Brothers HVAC LLC because my furnace was making a strange noise when it turned on, and the fan seemed slow to start. The technician confirmed that my furnace was old and needed to be replaced. Leonard came out, checked the furnace size, and explained that it was a bit too small for my home. He went through my replacement options and gave me a clear quote. The new heater installation happened right on schedule and looks great. The team is very knowledgeable and professional. Excellent service.

I was really impressed with Carter Brothers HVAC LLC when I needed AC repair in Mesa. I first found them online and decided to call when my air conditioner stopped working. They came out quickly and fixed the problem for a fair price. Later on, when I had more AC issues, I didn't hesitate to call them again. They showed up fast, figured out the problem, and after we talked it over, I decided to replace my old AC and furnace. They gave me a good deal and worked with my schedule to get the job done in just a few days. While waiting for the new install, they fixed my initial problem and even topped off the freon at no extra charge. When it was time for the install, everything went smoothly, and my house was nice and cool. After about a month, when it got cold and I switched on the heat, I noticed there was no warm air. I checked and saw no gas was getting through, so I called and Miguel came out right away. He realized they just needed to flip a switch—easy fix and done in minutes. Later, the heat stopped again, so I called around 4:30pm and Ayden arrived within an hour. Turned out a wire had come loose, and he fixed it quickly. Even though these small issues happened, they always responded fast and fixed things with no hassle. I’ll definitely keep using them for any AC or heating problems and would recommend them to anyone in Mesa.

I bought a house in Mesa that needed heater repair and a new HVAC system. I got several quotes and chose this company because Jorge was very thoughtful and explained things no one else did, like the best place for the heater unit and how to keep my linen closet. They even suggested moving the condenser so I could use my concrete pad for a patio. I was impressed right away. The installation went smoothly, and they worked well with my electrician to fix a few things. They also removed my old furnace, which was in an old chimney spot, and noticed water was leaking in. Jorge made a custom chimney cap and sealed it up to stop the leak. Their customer service was excellent. I highly recommend their heater repair services!

i highly recommend carter brothers hvac llc for furnace repair. jorge came out to my place in mesa and carefully checked what was needed to fix my old furnace. he explained a few options for repair and replacement, and made it easy to understand the pros and cons of each. his experience was clear right away. the whole crew was professional, skilled, and respectful while working in my home. they worked efficiently and made sure everything was cleaned up when they finished. i'm really happy with how smooth the whole process was from beginning to end. i'd definitely call them again for any furnace needs and would recommend them to anyone looking for reliable service!

i reached out to Carter Brothers HVAC LLC for a second opinion and a quote about my ac unit, and the service was fantastic! jorge got me scheduled quickly, and the technician came out the very next day. when the technician arrived, he was really friendly and professional, and explained everything he was checking on my air conditioning system. he let me know my unit was running well and took the time to answer all my questions. the service was even better than i expected, and i’ll definitely use them again for any ac repair or maintenance i need. just had them come back for a check up, and miguel did a great job—he was friendly, thorough, and professional. highly recommend!

We needed our heater fixed and some updates to our heating system in our home in Mesa. Carter Brothers HVAC LLC gave us the best quote for heater repair and maintenance. Their team was professional, friendly, paid attention to details, and always arrived when they said they would. They finished the heater repair right on schedule and kept a positive attitude even though it was really hot outside. Theodore, Miguel, and Leonard did great work. This is a reliable group!

Leonard was fantastic. He took the time to clearly explain every step he was taking to figure out what was wrong with my heater, which had been shutting off unexpectedly. Once he found the main issue, he repaired it quickly and made sure the heater was running properly. Leonard also checked the air filter to make sure it was clean and adjusted the heat settings so everything was just right. He even noticed a problem from a previous installation by another company that was making the system run less efficiently, and he fixed that right away too. The price for everything was very reasonable. I called for service late in the day, and Leonard arrived right on time the next morning. I highly recommend this company for heater repairs.

We will always choose this company for our heater repair needs and recommend them to everyone we know. After our heater stopped working during a stretch of hot Arizona days, the first company we contacted never showed up, even after promising to come out several times. They eventually stopped answering our calls and messages. Thankfully, a family member told us about this company, so we gave them a call. Miguel came out quickly after hearing about what we’d been through. He was very thorough, honest, and got our heater working again in no time. We were worried the repair would cost a lot, but Miguel explained everything clearly and fixed the issue for a very reasonable price. We are grateful we found this company, even though it took a bad experience with the first company to get here. Highly recommend!

I called for furnace repair and paid $500 for service. Ayden, the technician, was very professional and did a thorough inspection, but couldn’t find any obvious issues with the furnace during his first visit. He mentioned that if the problem came back, he would return and take a closer look at no extra charge, since the cause wasn’t found initially. After a little over a month, I noticed the same problem again and contacted the company. At first, there was some confusion about whether I would be charged another fee, but the team quickly reached out to make things right. They followed up as promised, and I’m very happy with the way everything was handled. The customer service and furnace repair expertise were excellent.

This company is very professional and well-respected in Mesa. They removed our old heater and installed a new, energy-efficient heat pump for us. The first visit with Roger was really helpful—he explained everything clearly and didn’t pressure us at all. The installation team showed up right on time and did a great job. We also got a remote thermostat, which lets us adjust the heat when we’re away and coming back home. Miguel from the crew explained how everything works and was very patient with our questions. I highly recommend their heater repair and installation services!