Hansen Family Plumbing & Air

Isaac came and did a system check for us on two AC units and their internal handlers. Overall, he was amazing! From how personable and considerate he was to the insights he provided as a result of the check and maintenance. He (and Hansen as a whole) were a pleasure to work with!

We are vey happy with Dillon, the very skilled, efficient and polite technician who installed our new water heater and hot water recirculating system. Hansen's made the process easy, and the final cost matched the estimate exactly.

Dillon did a thorough examination of my bathroom tub and shower fixtures to address multiple problems - low water flow, hot/cold inconsistencies, and more. Ultimately he provided a cost estimate in which he would replace the two valves and get everything working properly.

The bid, however, was very expensive, more than I was prepared to pay.

Dillon's honesty and forthrightness, even to the point of suggesting that I get a second opinion on my situation, resonated with me. Ultimately, I did get a competing estimate from another plumber, who was able to get everything fixed perfectly for about a third of Hansen Family Plumbing's estimate.

So, three stars to Hansen for not charging me for Dillon's visit, and for Dillon's frank admission that I should probably get a second opinion. In the end, though, he did not see (or did not recommend) the far less costly repair solution that the another plumber provided.