Triton Pools

Sam Sherman with Triton Pools is very professional, knowledgeable and friendly. Thank you Sam for putting in my new Pentair pump! You did an awesome job! Special thank you to Triston as well!

I scheduled a pool filter cleaning with triton pools based on their amazing reviews! Troy came out for a quote and was so helpful with explaining some other issues noticed and Jordan came for the filter cleaning and was AMAZING! He was so knowledgeable, kind, and did a fantastic job cleaning our cartridge filter! Would hire again for any pool needs & next filter cleaning. Thank you!!

Update: Triton sent out our original tech to take another look at the pump.I appreciate that they wanted to make it right. Travis went over what he suspected might be the issue and took the pump apart again, trying to get the seal correct. After working on it for a while, he discovered what was most likely causing the on going problem and let me know. Came out early the next day to replace the piece that was most likely causing the issue and got the pump up and running drip free. Also answered questions and adjusted our pump schedule. I am happy with the outcome and appreciate that Triton came back to fix our issue.

Maybe our expectations were too high or we just had a one off experience. We contacted Triton after researching pool companies and seeing all the 5 star reviews. We have a 5 year old Pentair pump that had started to leak. Scheduled our appointment for a Monday, Monday came and we were notified that because of a transportation issue, the tech would need to reschedule for Tuesday. Tuesday was less convenient for us, but we understand things happen so okay, we need it fixed. Tech came out on Tuesday, diagnosed the issue as being our seals and plate, $800 to fix and it could be done that Thursday. Thursday, a different tech comes out starts job, but is unable to finish it due to receiving wrong parts, needs to come back Friday. Okay, slightly disappointing but again things happen. Friday tech comes to finish it, we’re told it’s a “50/50” chance this $800 fix will actually fix the problem. Turns out it didn’t. Pump leaks less, but is still leaking. Told there is no guarantee on how long this “fix” will last and that our next step would be to replace the pump, with credit from the repair if we decide to replace it right now. We paid $800 to have a leak turn into a smaller leak. 🙁
Positives:
Scheduling online was easy
Text and email reminders sent confirming appointment were great.
Techs were polite and knowledgeable answering questions about our system, cleaning schedule, etc.
Negatives:
Original appointment rescheduled
Wrong parts
We still have the same issue $800 later with no guarantee