Electrical reviews in Phoenix, Arizona

Santiago and Oscar did a great job. Very personable and informative. Would definitely be very comfortable using them again

The technicians showed up on time and did a great Job installing the system. 5 out of 5 for sure. They also talked to me when I went out with any questions and were able to give me answers.

Santiago and Oscar do excellent work and we're very descriptive as they installed my unit. I appreciate thier excellence. Thank you everyone for your timely service

Jesus and Hector we cordial and efficient, could not be happier with there efforts!

Ruben and Jonathan did an outstanding install on my Tesla home battery. Nice work, friendly team. I recommend these guys!

Great technician, Zach was knowledgeable and gave good suggestions. We will certainly use Empower again.

Jacob my sales rep was very through on what was going to happen and how it worked no matter who I spoke with they always communicated with me very well

Daniel and Miguel are an outstanding installation team! I was impressed with their professional work!

Team central did amazing . Super fast and polite. Recommend 10/10

Signed up for battery install in April. Still not fully installed 6 months later and they won’t return phone calls. I’m out 30k and they’re ignoring me and my efforts to reach ANYONE that can help. Absolutely horrendous experience with this company. I’d advise ANYONE to stay away from them!

A sales rep talked my elderly dad into purchasing their battery system about 4 months ago and they still don’t have it up and running. They won’t return his calls and pretty much just leaving him in the dark about what’s happening. Be careful working with them! Once they get their $, good luck getting ahold of anyone that gets anything done! They don’t answer the phone and you can’t even leave a voice mail because their box is full!!!!! Bout to file a lawsuit!

Just had the battery installed. The technicians arrived on time. They did a beautiful job and were friendly and professional.

Great service! Worked well with the staff; sales and customer service. The contractors that came to my house were always on time, respectful and amazing workers.

Highly recommend!!

I am happy with the work Empower has done to help elevate my dependency on electricity from the power (APS) company. Now I am not giving them all my solar energy at a very cut rate. While being charged high rates. My powerwall 3 has been powering my home at night and my solar through the day! They did a great job for us.

This review has to do with this company‘s ethics. I just had to run in with two of the sales people of this company in our gated community. Jason, our guard manager previously told me they had lied to get into the gate by stating they had an appointment. The person at the home had no idea they were coming. Instead, they Parked off to the side and walked door-to-door in a private community with little to no regards to anybody’s feelings. While I. Do 100% stand with being able to make a living. When asked to leave these guys acknowledge that they were not supposed to be here, but then proceeded to go to other doors in the neighborhood. It escalated to him filming me asking him to leave our neighborhood. Still continuing to ask me for information about my house. I don’t know who trained these people on sales, but this is about as far away from a sale as they will get. I wish I knew their names I do not. It’s a younger guy and an older lady walking around. Please teach your employees to respect we pay a large amount of money in a homeowners association a month to prevent this. Nobody should ever lie to get in to try to make a buck. Bad ethics, bad company.

Update: This company now wants my elderly family member to pay a cancellation fee after this company FAILED to fully disclose how the installation would actually go resulting in their home looking like crap!! Stay far away from this company as possible. If I have to work a second and 3rd job to afford lawyer fees to prove this company is not trusty worthy, lied and are trying to take advantage of an elderly couple! I’m ready! famiglia First! ……………
On behalf of an elder family member: It started out good, then once my family member signed the paperwork they haven’t heard from me their sales rep McCray. They texted him several times. Ghosted!!! My family member then got a call to finally Schedule the Tesla battery install after 3+ months. The guy was pushy as hell. The person on the phone wouldn’t listen to a word my family member was saying. They then asked where their sales rep McCray was. He ignored their question. Hard to understand His foreign accent. My family member then stated if no one will pick up the phone to answer questions and the crew shows up for install they will be asked to leave!!! If they refuse to leave the police will be notified. Stay away from this company!! What a disaster! Save yourself the headache and find a better company.

This review will follow a similar thread of delays in battery "going-live" and meeting standards.

We also invest $30,000+ and spent hours with a rep who communicated how they were "different". We said yes in April 2025 with an expectation that instillation would be done before the summer months.

Instillation did not begin until July 15th. There were multiple delays and instillation was not truly completed until the fall season.

While the delay is extremely frustrating, the reason for this review is the company behavior.

1. Battery not functioning -> Empower refused to ensure the battery was actually "live" until we signed off on final paperwork saying we were satisfied with the job Empower completed. They fought us tooth and nail for 60 days, unwilling to ensure the battery was actually operational. We actually had to send them photos of uninstalled equipment and loose wires to show there was no way we could sign off on the instillation.

2. Gateway disconnect -> Due to Empower tech instillation, our Gateway became disconnected and we now have no insight into challenges or actual production. Empower communicated that it wasn't their problem and refuse to address it.

3. We're out of compliance -> Empower was provided with our HOA standards prior to instillation. Those included standards that communicated any system would need to be painted to reflect the house paint and maintain property value. It has been 9 months and our system sticks out like a sore thumb and we're expecting HOA fees for being out of compliance.

Overall:
A battery is a huge financial and time investment. If you're not technical, you're trusting heavily in the vendor to be a good actor who can help you navigate the complexity of the utility companies, solar panel production, and battery expectations. Empower has failed and what is worse than the failure is the total lack of ownership.

I do hope they see this review and can rectify this experience. We have sent emails on the above and are waiting to hear back from both Natalie Leishman (Project Coordinator) and Mandy Stoddard (Director of Account Management).

We were paying way more than we needed to with time of use and demand charges through our utility company even though we had solar panels. Kelly Cannon from Empower came to the rescue and showed us how installing a battery would help us offset our energy use and save on these costs. He was thorough, knowledgeable, understanding of our financial situation and very kind! The project was quick and everyone at Empower has continued to be available for any questions I had about our new system after install. Great company culture, amazing people, and fantastic service!

The worse company ever DONOT do business with them. All they care about is selling and never come back to address installation issues or verify how the process is going. You don’t get a follow up call from any manager especially the sales person. Have had many issues with them ever since I Purchased a Tesla wall battery 6 months ago. As of today still don’t have the battery up and running. First they had installation issues they had me sign the paperwork that insulation was completed on the first day. When in fact they failed inspection all 3 times. APS also denied operations due to incorrect information provided to them. They do not have professionals that know what they are doing. Every time they came out to the house not once did they confirm the day before or have a set time they would be arriving. Then once done for the day they leave without letting you know they were finished. I had to call the project coordinator every time to follow up with what was needed. They send you an email to download Tesla app to monitor your battery even the app is useless. No assistance is given or who to contact with troubleshooting. Left message hopefully they will assist. With them selling us a battery that was 2 times more then the price of 12,000.00 on the Tesla app this very disturbing I’m so disgusted and disappointed. That they allow people to rob like this. I should have done my homework and research beforehand.