Home Services reviews in Phoenix, Arizona

Thank you Mopstar Cleaners for an exceptional clean! The clean that my husband and I needed for our home was beyond our expertise, so we called in the pros. Our specialist – Nataliia – was very sweet and had incredible attention to detail. She made sure the two trouble areas (bathroom and kitchen) were transformed and made new again! Looking forward to continued service with Mopstar Cleaners!

Natalia Grey did a wonderful job. It was a life saver to me having help to deep clean my home. I am very picky and she addressed everything that needed to be done to my satisfaction. She was polite and gave a great care to detail. Customer service is also outstanding. They cared about my needs and addressed them. Highly recommended!

Mopstar was amazing from start to finish! They got back to me right away and got me in the next day. They were thorough throughout the whole process and Dodania did an amazing job! The house was spotless.

The Cleaning team did a great job! They were very thorough and they finished ahead of schedule. I am so glad that they were able to get things done quickly. My house had just finished a remodeling that was very dusty and dirty, etc. this service was awesome.

We had Vanessa and her team do a deep cleaning after we moved into our new house and they were extremely thorough yet quick! Addressed all focus areas and ensured we were happy with the results as well!

I hired Mopstar for my Airbnb after my regular cleaner was unavailable I had two turnovers during the week and they delivered. The cleaners were there on time, they were thorough with great communication and even sent pictures. I live out of state and high communication is important to me. With Mopstar I found a new cleaning partner.

Mopstars was fantastic from the moment I contacted them to end of the cleaning service. They were able to book me in a last minute appointment and worked around a power outage. Vanessa and her crew were friendly, quick, and most importantly amazing at cleaning! We will be re-using their service and highly recommend to anyone needing their home cleaned!

My experience with Mopstar Cleaners has been amazing! Ingrid was a huge help answering my questions and moving our appointment up to accommodate us. Everything looks spotless and smells so fresh! They sent before and after pictures and made sure we were 100% happy with everything till the very end. Highly recommend this service and can't wait to have them come back monthly.

I had the pleasure of working with the exceptional Mopstar Cleaners team for post-construction cleanup on two floors, and I couldn’t be more impressed with the results.

From the very beginning, Grey did a fantastic job securing a suitable time and date for the cleaning, ensuring the entire process was aligned with our needs, wishes, and expectations. Communication was clear, professional, and efficient throughout.

Vanessa and her team went above and beyond, delivering a meticulous and thorough cleaning of both floors, which included roughly 7 rooms, 2 hallways, and a staircase. Their attention to detail was incredible, and it was clear that they are true professionals who know how to get the job done right.

I highly recommend this team for any cleaning needs – they truly know how to make a space shine!

Highly recommended Mopstar! At first I thought I knew what I wanted but Ingrid patiently talked me through different options and guided me to book the right service for my needs—and fit us in their schedule next day! Vanessa and crew were prompt, polite, and fast, starting with my identified priority areas. These ladies were quick but thorough—and the attention to detail was stunning! The house looks Ah-mazing!!! Do yourself a favor and book with Mopstar!

Excellent! I had a family emergency that required me to relocate out of state and I was unable to clean the place. I called Mopstars because they had a great review rating. After their recent service — I highly recommend them. I requested a move-out clean with specific areas of concern — and they met every expectation with care and professionalism. Thank you very much for everything. I really appreciate it. ❤️

Vanessa and her team did a great job cleaning our house! We had a party last week and wanted the house cleaned after the chaos. Everything the was done quickly and to high standards. Floors, bedrooms, bathrooms, kitchen, and living areas all looked great! It’s great have a clean home ready for the holidays. Highly recommend Mopstar Cleaners for a quality, worry free cleaning.

Mopstar Cleaning Company has been an absolute blessing to our family, and we cannot thank them enough! My Godmother was out of the country for a year, and she generously allowed a family to stay in her home rent-free. Unfortunately, they left the house in complete disarray—it was heartbreaking for an elderly woman to return from a long journey from Nigeria only to find her home in such a terrible state.

Grey and the Mopstar team stepped in and went above and beyond to restore order. Grey, in particular, has been a true angel. She didn’t just clean—she took on the responsibility as if it were her own home. Even now, while we are all out of state, Grey continues to stand in the gap for us, ensuring everything is taken care of.

Grey, you are more than just a service provider—you are family! We are so grateful for you and the kindness you have shown. You are truly a pillar in the community, and we love and appreciate you beyond words. Thank you, Mopstar and Grey, for your exceptional service and compassion!

The company was very great with communication and making sure we were satisfied with the job! We had Nataliia who came to our house at the time they said she would be there. She cleaned our house very thoroughly and efficiently. Our house looks and smells amazing. I would 10/10 recommend them to anyone! Great customer service, great communication, fast and efficient work!
Thank you mopstar!

The cleaner, Natalia, did an amazing job on my 2br 2 br apartment. She showed up for a same day service. She had a great attitude and the house was cleaned very well.

Fernanda did a wonderful job cleaning our 2 bedroom, 2 bath apartment. When I walked into the apartment I noticed how fresh and clean the place looked and smelled. I am very happy with the service. If I could give more stars I would. Thank you Fernanda, and Mopstar Cleaners!

I can't say enough about the great experience we had with Mopstars. I'd reached out to arrange a deep clean as a Christmas gift for an elderly friend. Camille was patient, persistent and professional. Her follow up to ensure this was coordinated smoothly was phenominal.

My friend said Daniya and Lesyani were great, and the house is spic n' span. He was very happy. Thanks to all. Great service all around.
Natalie

Fernanda was sent from Mopstar and did an exceptional job cleaning my home! From the moment she arrived, she was pleasant, professional, and incredibly hardworking. She paid close attention to every detail and went above and beyond to make sure everything was spotless. My home looks and feels amazing, fresh, organized, and truly sparkling.
It’s clear that Mopstar takes pride in their work and genuinely cares about doing a thorough job. I will definitely be booking with them again!

Vanessa with Mopstar Cleaners was awesome! She and her team deep cleaned our home very well in preparation for the holidays. She showed up on time and performed a walk through before and after service to ensure everything looked good. I spoke with Camille to get the initial quote and she was very helpful and responded quickly. She also gave me a call after the service to ensure quality. The pricing was also the best I received after chatting with 5 different companies. Highly recommend and will be using them again!

I’ve gone back and forth a lot about whether to leave this review, because I genuinely don’t like doing this and I’m not trying to hurt anyone or damage a business. However, the more time I’ve had to process this experience, the more I feel that it’s important to share, especially for anyone considering booking a “deep clean” and/or has pets.

This was my first time hiring a cleaning service. I scheduled it while I was driving back from California so I could come home to a clean apartment for the holidays. Unfortunately, what I came home to was not what I paid for.

On first impression alone, many items were left haphazardly out of place. Furniture pushed far from walls, items taken from behind chairs and left piled on top, my couch cover left half lifted, and things clearly not put back after cleaning. Beyond that, the cleaning itself did not meet “deep clean” expectations: marks still on walls, spots left on mirrors, residue left in the kitchen sink.

There were also small but frustrating issues. My A/C was changed from “auto” to “on” without my knowledge (which I didn’t realize for some time), and magnets on my fridge were broken off their items and left scattered on the counter without any explanation.

Unfortunately, the more serious issues involved my cat and damaged items.

I specifically requested that my bedroom not be cleaned and noted that I have a cat. My confirmation email for this service explicitly stated “Excludes: bedroom.” While my initial question during the follow-up call was about whether I would be charged for that room, my primary concern was, and remains, that despite this written exclusion, the room was entered and my cat’s access to water and litter was blocked.

When I went into the bedroom, it was clear someone had been inside: the closet door (where his litter box is located) was shut, his water fountain was blocked by his carrier, an outlet had been unplugged so his air purifier and light were off, and items had been moved. This was discussed during my follow-up call. This room was intended to be my cat’s safe, undisturbed space while cleaners were in the apartment.

Additionally, multiple items were broken or missing with no communication about it:
• The top of my in-wall glass wax melter is completely missing (I can only assume it shattered and was thrown away).
• A shower shelf that had been securely mounted for two years was broken off and left in the tub, leaving behind adhesive that is very difficult to remove.

I did call to report all of this. Initially, I was offered a $50 refund. After expressing that this did not feel appropriate given the situation, including damaged items, entering a room that was explicitly off-limits, and compromising my pet’s access to food, water, and litter, I was put in the uncomfortable position of being asked what I thought was fair. Ultimately, I accepted a $100 refund just to be done with the situation, but I still paid $125 for an experience that caused more work, stress, and expense than it saved.

I want to be clear: I’m intentionally not naming the individual cleaner involved, because this review isn’t about targeting a person. It’s about accountability, communication, and safety. If items are damaged, customers should be told. If rooms are marked off-limits, that needs to be respected, especially when a pet is involved.

I truly wanted this to be a positive experience, and I hate having to write this. But based on what I experienced, I can’t confidently recommend this service, particularly for anyone with pets or specific instructions.

Edit for clarity: I’ve added two screenshots from my booking confirmation email that show “Excludes: bedroom” and that I noted having a cat in the home prior to service. I’m sharing these only to provide context and transparency for future customers, not to argue further.

I’m overjoyed to have finally found a cleaning company worth the spend. I like the structural method of cleaning options to choose from based on the needs of my home; but more importantly, a team of three people arrived promptly, to execute the job with an incredible attention to detail. I will caveat this message by saying I have only had one cleaning service thus far with Vanessa and her team, who did an exceptional job with the deep clean service I selected. Thank you very much to Vanessa and her team!