Home Services reviews in Phoenix, Arizona

Trevor was professional, polite, listened to the issues that needed to be addressed and completed all work in reasonable amount of time. Trevor took the time to do the job correctly, he did not rush through the job instead he made sure to answer my questions and address any concerns I had. Great service, great technician.

Originally signed up with Hardline Pest and unfortunately they were bought out by Budget Brothers. It's nowhere near the same level of service and they say they'll return your call but they don't. Not impressed with this service at all.

John is quick, efficient and very professional. He didn't make me uncomfortable with trying to upsell like some maintenance people do.

Gregg, with Budget Brothers does a wonderful job and is knowledgeable about local pests. We have used them for a year now and absolutely no best issues. Recommended their services.

Mr. David Did came
over and Supposed to be retreat the area they have done in the past.This is under the warranty. And he just looked the area needs to be taken care ,He says the home need to do additional drilling additional service to the house and I have told them everything has done the same thing Supposed to be under the warranty, Mr. David says he cannot treat the area today because he have no equipment to do that. I do not know why I waited for 10 days I called the company again to ask the question about when people will come into the area To do the treatment ? I have been told to wait another 10 days and schedule me for 29th For another 7-10 days I asked them why The inspector cannot treat the area today ?The other previous inspector has done it on the spot?Why he cannot do the treatment today? because he has no tools no equipment to treat the area right now and I have to wait, it didn’t make sense to me. Wait for 10 days? so I’m not happy with the service has to be done the same day I assume under the warranty!

Good company. Phone lines can be a bit backed up but the CSRs are very courteous & helpful when you talk to them. Both the individuals (Brandon & Trevor) who came to do the inspection & then the extermination were on time, cordial, and efficient. We opted for 5-yr service as termites have been on the rise in our area and it was a much better deal than renewing annually.

A nightmare. Want to hire a company that doesn’t respect their appointments? Calls the morning of your appointment to cancel? Doesn’t honor their warranty when they are the ones that reschedule your warranty appointment?

I’ve paid for 2 full treatments in less than 3 years only to continue to have problems, their answer? A warranty appointment 1 month+ out on the schedule only to call TWICE the morning of those appointments for the to be “rescheduled” another few weeks out. What a joke of customer service.

Joseph is such a good technician! Extremely knowledgeable, personable and proficient. He answered all my questions and was very thorough and detailed in his extermination. Great price too! Great service. Love these guys
Brandon was my inspector and he is great too! Very funny guy. These guys know what they are doing and made the process so easy as a first time home owner. I had three inspections done before choosing Budget Brothers. Best price for the most comprehensive service and peace of mind. Joseph even went in my crawlspace on my mobile home, which no company I’d talked to prior had been willing to do. He is great! So thankful to have found this company. Got the 5 year warranty and will go with them again! Whew! No more termites!

I rarely leave reviews, but my experience with Budget Brothers Termite & Pest has been consistently disappointing and extremely frustrating.

I became a customer after they acquired my previous pest control provider, and things went downhill quickly. They repeatedly mishandled my billing — going months without charging me, then sending large combined invoices, claiming they “lost” my payment information, and charging multiple months at once even after I provided updated card details. Each time I called, I received polite promises that everything was fixed, but the issues continued.

The situation escalated when I started seeing a few cockroaches isolated to one bathroom cabinet. I was transferred to a representative who insisted it was a German cockroach infestation and required a $400 multi-week treatment. I was sent a prep list that was extremely extensive and required me to take a full day off work, remove the contents of every cabinet and closet in my home, pay for a dog sitter, and rent a workspace because my home couldn’t be occupied for hours.

When the technician arrived, he immediately identified the bug as an American cockroach — which is covered under my standard service — and informed me that I did not need to leave the house at all. This directly contradicted everything I had been told. When I tried to address this miscommunication, I was met with excuses and attempts to smooth things over rather than actual accountability.

We decided to give it one more chance, but the following week the scheduled treatment simply never happened. After multiple attempts to reach a manager (including a six-hour wait), the manager minimized the situation and only focused on rescheduling, ignoring the repeated billing errors, misinformation, and unnecessary disruption caused to my household. We ultimately pushed for a refund, which we eventually received.

Even after canceling, I continued to be charged. I also discovered my monthly rate had been raised from $45 to $47 without any notice, and the math behind the “bi-monthly” explanation did not align. I am still waiting for a call back regarding that discrepancy.

Overall, this company has shown a consistent lack of communication, accuracy, and accountability. Based on my experience, I cannot recommend Budget Brothers and will not be using their services again.

Since this company has "merged" with and taken over operation from AZ Termite, the service is really a one star experience(I gave them 2 for transition purposes). I never received any information that the company was changing. I purchased a $700 warranty for retreats from AZ Termite(whom I have used for years). After several calls to Budget Bros, I had to hold for over an hour because their callback system is a robo call # that goes directly to my voicemail ( in order to receive a phone call from any Robo call number you have to disable your spam filters through your carrier, and then remember to turn them back on! A real pain in the butt just to get a call back.) Email did not elicit a response either.
Finally after speaking with Gina, I was able to get an appointment for 3 weeks out because the new company has only one technician for my area in Scottsdale.
I asked for a confirmation via email that i didnt receive and had to go through the whole call back ordeal again to ask for my confirmation email (over a week later).
When John did show up today(15 mins past the latest time in the window), he was short and curt with my tenant. He treated just one area in the garage and said if they come back in 90 day call them back. Well, my warranty is for a much greater time than that.
I would suggest the new company put together a better customer service system for their clients.
I was referred to AZ Termite by a home inspector friend of mine. I will be letting him know about this experience with the new company.

Eric
Thank You Eric. Rita and I were pleased on the knowledge about termits. The treatment was fast and easy. I would recommend Budget pest and Eric for any bugs and termit treatment.
Thank You
Budget pest and Eric

I gave one star but I wish I could give zero. I bought a house that had a warranty with budget brothers for termites. The inspector saw termites and the previous owner called budget brothers out to treat. We asked that they treat the whole house but they only did a spot treatment. Then a few months after we took ownership we noticed a termite tube coming down from the roof inside the house. I called budget brothers to schedule an appointment since our warranty with them is up in December. (It was the end of September) they told me I needed to wait two weeks to see if the termites get worse and are active before they come out. I could tell right away it was getting worse, a second tube came down and I called again. Finally by the third call they scheduled an appointment but it was still over two and a half weeks away from that point. So by the time they would come out it would have been a month from the first time I noticed the tube. Another tube showed up and I called again to try and get them out sooner: by the time a fourth tube came down and they wouldn’t answer their phone I called my normal pest company that I’ve used at my previous home. They came out within a couple days. Not only do I have the tubes in the house but they found about 7-10 tubes on the house outside. Also, budget brothers told me the whole house was treated by the previous owners in December. But the new company and I could only find a couple drill spots where the house was treated in the front yard and one spot in the backyard. But NOT the whole backyard area or anywhere else up front. I also find it funny that as soon as I told budget brothers I was canceling my appointment and going with someone else they magically had cancellations and could get someone out to my house at my earliest convenience. But it was too little too late. I definitely do not recommend them to anyone. They don’t actually treat the problem, just spot treat areas and then when it pops up somewhere else they expect you to wait until it’s convenient for them to come out. It’s also very hard to get a hold of someone. Every time I called it went to voice mail and then I would get a text. When I responded to the text I would get a call a few hours later. Do yourself a favor and find another company to go with. Because it’s not really a budget when you have to pay someone else to come fix what budget brothers can’t seem to do.

Francisco did a great job. He was on time, thorough, answered all questions, and cleaned up when finished. 5 year treatment. I recommend Budget Bros.

Duncan was the technician that showed up. He was very professional and did a great job with a VA termite inspection. After the inspection he gave me so advice on what to look out for and preventative maintenance tips to keep the little buggers out. I appreciate him and Budget brothers termite inspection service.

Francisco was friendly and professional. He was also good with my Golden Doodle dog Ricky as he has a German Shepherd. He explained everything first. The whole new termite treatment couldn’t be performed on the outside due to recent rain but he explained Budget Bros will follow up to reschedule.

Joseph was my technician and did a great job. I have used Budget Brothers for many years and I thought Joseph was the best when it came to explaining the life of a termite. Very helpful when trying to understand their life cycle.

Really bad customer service. I’ve had to pull teeth to get them to retreat for a failed termite treatment. And then I find out the people that come spray are not qualified to inspect the house for activity. They have no clue what they’re looking for. Next appointment for a retreat is 3 weeks out… because they’re more interested in taking new money than correctly servicing an old account.

Joseph was very friendly, polite and took the time to go over all the details of the work that was going to be performed.
I think he deserves a BIGGER tip than $5 ☺️
BUT that’s great you offer this for your workers.
Keep hiring guys like him.

Looking forward to seeing him soon. He’s coming back next week to do a full house treatment.

Jonathan was a go getter! He spent a good amount of quality time inspecting the outside and inside of our property before discussing option with me.

Very helpful kind and knowledgeable. Did a great job and cleaned everything after completion. Answered all my questions and shared what I need to watch for and even shared info on a few scorpions. Great service.

Heaven was punctual very much on time came in he was very clean did a really nice super job at our house and would love to have him back again hopefully not because of any bugs