Home Services reviews in Phoenix, Arizona

Called and had a AI representative and honestly it was good and thought it was a live person… not the way to provide customer service and if you like to be jerked around on the phone then by all means do business with this company… otherwise stay away

John gave me a call and arrived on time. Got straight to work and was finished within the timeframe given. Extremely professional and cleaned up his work from drilling and everything looks great. Thank you!

John was great. He was in and out in a matter of minutes after a thorough review of my walls inside and outside. The entire time he was receptive to questions and took time to educate me on his process. He also shared a lot of general knowledge and addressed many of my concerns about having termites. I highly recommend John.

We had budget brothers termite take care of termites we found when we bought our home three years ago. We have now used the five-year warranty twice and it has been exceptionally good service. In particular, Joseph serviced us today and was very extensive and explained everything to us. Very, very happy with their services.

Joseph was my service rep and he was very knowledgeable as well as very polite. I really appreciated him coming back to deal with a repeat issue of termite infestation that we are experiencing. He not only explained the matter well but he thoroughly checked around the house for any other issues. He was personable when he showed me and explained his solution to the circumstance, and did it in a manner that made me feel confident and comfortable with his services. Thank you, Joseph and you’re deserving of a nice tip today!

Daniel did a great job from initial inspection to job completion. Work completed on time and clean up spotless. Full recommendation

Joseph came out to help me when I discovered termites in my rental shortly after moving in. I was very upset and overwhelmed, but he immediately put me at ease. He was extremely knowledgeable and seemed to know everything there is to know about these little creatures.

Joseph took the time to listen to my concerns about the products being used, as I have a history of autoimmune cancer and a weakened immune system. With his guidance, I was able to make the right decision for my situation. I was very impressed by his professionalism, patience, and efficiency throughout the entire process. I truly appreciate the care and expertise he showed — highly recommend!

Joseph was very personable. He arrived on time and worked hard while he was here. We had some good conversation and I got a very informative education on termites. Things I didn't know and found quite interesting.

I have always had good experience with Budget Brothers but I do wonder one thing.... it would seem that if your CEO is a military / veteran, that you all would offer a veteran discount. I was surprised to find that you do not.

Lastly, Happy Birthday to Joseph.

Eric was knowledgeable and very thorough. I appreciated his professionalism! Look forward to working with them for pest control needs!

Jonathan was great. He inspected the areas of concern and suggested treatments in those areas that had never been mentioned before. He answered any questions we had and made sure all our concerns were addressed. He completed the treatments inside and outside the home quietly, efficiently and with great care.

Outstanding service. Our technician Joseph was extremely knowledgeable and and completed his work with care. We are very impressed with his service. He clearly expanded his process and what he was doing as well as what to expect. Highly recommend

This is a scam. They sent me an invoice for a bill and I’ve never worked with this company. I’m also on the national DDC list so this is a violation on top of fraud.

Responding to your comment below:
I contacted the BBB since I’m on the national DNC you shouldn’t be contacting me. It is a phishing email. The provider I used was not acquired by your company and it’s a phishing email. So my point is this is a scam.

Scott was outstanding. If I could give him 10 stars I would. He treated a termite tunnel on the ceiling in our master bathroom and you would never know the area was treated. No retouching needed. He also treated our entire home perimeter with the same care and professionalism. I highly recommend Budget Brothers Termite and Pest Elimination. They do outstanding work

Jose was friendly and kind, and I enjoyed our conversation after the work was completed. He seemed thorough and precise in what he did. I wasn’t aware that the work would be done that same day and expected it to be more of an initial inspection, so they will need to return to complete the garage. I also thought the person who scheduled the appointment would mention which areas needed to be clear of weeds or clutter beforehand, as that wasn’t communicated. Overall, though, the experience was good.

Garett H did a wonderful and thorough job treating our home for our bi-monthly service. He let us know exactly what he was doing, was kind and friendly (especially with a dog and baby in the house), and made sure all areas were sprayed. We are so glad he is our regular technician!

John was a very hard and efficient worker and quickly got the job done. He answered all my concerns in a very friendly and professional manner. He was a very trustworthy representative of your company and I would consider him a great asset as your front line representative! My concern with your company is His $5.00 bonus! It should be a gift card for a nice lunch at least minimal of $10.00! What can he buy with $5.00?

I believe his name was John, he saw what needed to be done ,wasted no time and went to work. He was efficient and explained what he was doing. This was a retreat for termites

I was forced to use Budget Brother's Termite service because a buyer of my property wanted me to use their service to do a total termite treatment. I have had scheduling issues every time i try to get them out to our home. At this moment, we are closing escore on Wednesday and they promised they would come to our home this morning and are choosing to postpone our service (again) to service other customers putting our close in jeopardy. I spoke to the reception and she said there was nothing they could do about it but went to a supervisor to call me back. that never happened, when i called back in an hour I was received by an AI messenger that would not permit me to speak to a real person to solve my problem. Still waiting. UPDATE: While i had a very difficult time getting ahold of people to help, and they have tried to postpone my service more than once, part of the communication issue could be my phone note taking "stranger" calls. i will say the gentlemen that came out today did a great job and was very efficient.

Codie is a very polite, pleasant and helpful person. He was kind enough to help me move a couple of patio pieces and even removed a hidden hornet’s neck. He did a fantastic job, cleaned up all of his mess, and me apprised of everything he was doing.

Codie deserves more than a $5 bonus!

Joseph was incredibly kind and professional. He gave me an appointment pre call, letting me know and notifying me how far out he was. Did an excellent job at inspecting the home and making conversation. He also did an excellent job at letting me know the rates and prices for pest control, as well as signs to look out for an educated me on key things to look out for in case I see any issues Honestly, I’m really happy and grateful he came out. He made the entire process extremely easy, and I felt like I walked away, more confident in my ability to understand what to look for. The prices. Also seemed incredibly reasonable, and I will be reaching out in the future to possibly set up a service. Didn’t in a way that wasn’t pushing your sales related, but showed that he genuinely cared about Me as a customer hats off to him for JOB. Well done, and honestly, this tells Speaks volume about the company. Thank you. Once again, Joseph.

This group bought the company I had an annual contract with. After numerous issues with scheduling we will not be continuing service. Matia was very helpful on the phone and Ozzie was terrific and polite during service. However it seems, that's where good service ended. On a call today, I inquired about my contract and when it would end. I left a message regarding this two days ago and no response, and today, instead of talking to me, the supervisor stood over the shoulder of the rep and told her what to say rather than speaking with me directly, and thats on top of numerous other scheduling issues...ie a lead not showing up to do scheduled service, an inept ai service, and seems a lack of information regarding using the systems or transference of information on those of us who were with the company that was purchased which was nearly four.months ago. Sad because we'd been with the previous company several years and the interaction with marie and Ozzie having been so positive.