PurMaid

THINK TWICE BEFORE USING THIS COMPANY! They do not hold themselves to high standards, and will fight tooth and nail to right a wrong. Extremely disappointed.

Once they had “completed” cleaning my home, I had some friends over who also use this same company. (I will note here that said friends have actually asked Planet Huggers to not even bother cleaning their floors because they do such a horrible and UNSANITARY job). After walking around my home for 20 minutes, my friend and her childrens' white socks were literally BROWN. I was embarrassed and horrified. I took a paper towel, sprayed a small section of my floor with water and wiped it up. The paper towel came up dark brown. I took a video of this and sent it Brandon over at Planet huggers, letting him know that my floors NEVER look like this after I steam mop, and he responded letting me know that next time they can use a “small sweeper to get under cabinets and along edges a vacuum does not always get”. I was a bit confused reading his email seeing as the video I sent clearly showed me wiping a tile in the middle of my floor, so this response did not seem like a realistic solution to the problem. I wrote him back letting him know that his response didn’t make sense, and it wasn’t until then that he even let me know that he was unable to view the video. So a client complains about something not being completed, and sends footage showing this, and he can’t even take the time to find out what the issue is, seeing as he could not view the video and didn’t even ask what it was of? He also told me that “mopping with a bucket of water may not be the most sanitary way to clean floors yet most companies across the board use the same methods”.

WAIT- you’re telling me that you KNOW what you are doing is not sanitary, and you know there is a way to do it better (i.e. steam mop), but you are CHOOSING not to do that? Hmmm… that sounds like a company that does not take pride in doing the best possible job. I’d like to note that this point an apology had not even been offered yet- just excuses. I let Brandon know that I have small children who play on my floors all day long, and we are by no means rich. That is the only reason that my husband and I pay to have our home cleaned professionally once a month. I let him know that I steam mopped, and the pad after I mopped was dirtier than it ever is after I mop- and I just paid $100 to have my floors professionally cleaned! This is the first time that Brandon made an attempt at pacifying me, although not a very good one. He told me that their policy is to send the team back to within 24 hours to fix any issues a client may have- well at this point we have been emailing for DAYS, so we are way past that 24 hour point (which he conveniently never even offered to me within the 24 hour period during which we had been communicating back and forth!) and I have already re-cleaned my floors myself. He also had the audacity to say (this is word-for-word, mind you) “The thing is your floors are not dirty due to lack of effort from the team”. Well what is this supposed to mean? What in the world is he implying my floors are dirty from if Planet Huggers cleaning team JUST left my house? I find that a disrespectful, and insulting way to speak to a client.

I have never been in contact with a company who shows such a blatant disregard for their customers and their money. I just wasted $100 contracting this company to clean my house, and the outcome is completely unsatisfactory. Unfortunately, they don’t seem to care.

I had Purmaid clean our house last Thursday and they did an amazing job, I couldn't happier. Even even more impressive, is my wife was happy, and she is the picky one. We want to get purmaid back for regular service.

We have been using Purmaid's services to have our home cleaned on a regular basis for almost a year now, and we have always been super happy with their services! The house always looks and smells fabulous when they leave.