All reviews for Service Experts Phoenix

Javier Herrera came and cleaned my air vents and uptake and did an excellent job. He was very professional and took pictures as he went.I will recommend him to anyone.

I have low water pressure at my house. Called it in and Cole R reached out within his scheduled time window and gave me his eta. We met at the house and he was courteous and professional. We discussed the issue in more detail and he began to diagnose the problem. This is a tricky fix and we ran through multiple iterations of what could be happening underground. Cole listens and then acts accordingly. The main water line needs to be replaced and that's a lot of digging and expertise needed to complete the project. I'm glad Cole is the one on the job. He made a bad situation bearable.

The techs were professional and got the work done as scheduled.
Very happy pith availability of techs for getting this service diagnosed and completed.
Good office back up for answering calls and getting work scheduled.

I have two one year old 4 ton A/C units from Hayes. Their prices were great and the installation was fantastic. As former military, I strongly believe in maintenance. I regularly conducted pre-maintenance inspections of my previous units which kept them going for 20 years without breaking down. So, when I decided to upgrade, I wanted to choose a company I can count on, not just for installation, but, for regular pre-maintenance inspections (or what civilians refer to as “tune-ups”). Therefore, despite my A/C units being new, I requested a maintenance tech from Hayes to come check them out. However, my first encounter with the tech they sent was odd and lacking any resemblance of how an inspection is to be performed. So, after notifying Hayes, they quickly sent me a different tech to follow-up and do another inspection within a week. I have to say, my new A/C Technician DARELL completely restored my faith in Hays. He communicated all his services prior to work, then showed in depth photos and descriptions of the results. He changed all my filters, washed the outside blowers and coils, went into the attic and tested all connections and collected ample data to ensure my A/C’s were at peak performance. All services which I knew were skipped by the previous tech. DARELL was extremely courteous, professional, and thorough with all of his maintenance inspections and services. I will request DARELL to be my A/C technician for all my future maintenance with Hayes. He is an outstanding employee! Thank you for sending him my way.
V/r, Reece
Captain, U.S. Army Infantry (Retired)
“Rangers Lead The Way!”

Darrell was exceptional!! Did a great job in servicing my three units and very informative in what he was doing.

Had a cracked pipe in my front yard, I called moon valley and they came out the same day and got the job done. Reymark Buhain showed up and got the job done the same day. Thank you Reymark!!!

Ashton was fantastic! So efficient, punctual, thorough and courteous!! Did his job WELL on an incredibly hot, humid day and kept a great attitude. I would highly recommend them. :)

Kenny is professional & cares about his craft. Each time he’s come out to my house, he’s been thorough, efficient, & does a great job. He reset my toilet when another plumber failed to get it right, installed my kitchen sink faucet with drains, put a water pressure regulator on the house, & replaced a hot water heater vent. He took pictures of all of his work & made sure I was satisfied with everything when he was finished. I will continue to call Moon Valley Plumbing & Kenny anytime I need something. I trust them & know they’ll take care of me.

I had a water line leakage under concrete in the kitchen. Kenny L came to evaluate and provided professional opinion for a few options. Three days later he returned, excavated floor, located the leaking copper pipe and fixed the leak with a sharkbite connector. Highly recommended.

Had a great experience with plumbing tech Cole Russell. He was honest, straight forward, and very knowledgeable about what needed to be done. I appreciated that he explained it in plain terms, and treated me more like a friend than a customer. I've used Moon Valley in the past for my business, and had a great experience then as well. Those guys know their stuff!

Darrel was amazing. He spent the time necessary and was thorough in diagnosing and repairing our AC unit. A true lifesaver in the hot summer months. He communicated great the entire time and even showed up early! Having dealt with other AC companies, can’t say enough how great Hays has been. Highly recommend Hays and Darrel for quick turnaround and professional service for AC needs.

Nick from Hays Cooling Heating & Plumbing is a rock star! The valves for the hot and cold water on my washer disintegrated when I went to install a new washer. No way to replace on my own, so I asked a plumber I knew (retired) who he recommended. Hays. No question. They arrived on time and with all tools to fix in less than 30 minutes. Amazing. Top notch workmanship, and even tried to save me the emergency fee with a fix over the phone that might have worked, but sadly didn’t in my situation. So glad I called Hays!

I decided to have an air purifier put on my AC and heating unit and was advised about what to do concerning that by technician Zoe. Zoe took care of cleaning And checking my AC unit last week. At that time, he showed me photos of my system and explained what all the numbers were and was very knowledgeable and advised me on my purification system. This week Zoe and Ashton installed my Halo LED air purifier, again explaining the operation with photos. I have allergies and am hoping by adding this to my unit I will have fewer problems. They were both profession and knowledgeable and I will request them again for service… thanks guys!

George was a fabulous technician. Diagnosed and repaired our concerns quickly and more than satisfactory. Everything works . Thanks George and Moon Valley Plumbing.

Ashton was polite, showed me pictures of everything he did, and even cleaned the area around the opening to the attic. Thanks Service Experts for maintaining my unit.

Just had a great experience with Service Experts. The condensation pump died and I called Monday for service and got it replaced today. Ashton, William and Darrell were great...they explained everything they were doing step by step and cleaned up after themselves. Highly recommend.

We called last Thursday about a noisy air conditioner that we wanted to have checked. We also wanted to schedule our water heater flush and have our RO system serviced. They were able to have both taken care of by two different techs on that same day. That alone was impressive.
Juan walked in and knew immediately what the problem was with our air conditioner. He told us we were using filters that were restrictive and were causing our system to labor too hard. He could have said anything was wrong, but told us about better filters for us and was on his way…no charge.
Cole came out to do the plumbing services. He was personable and pleasant and took care of all of our issues quickly and efficiently.
We love Hays! Their service is always to notch!

Appreciate the work Darell, Larry,Kaden and Jeremy did replacing my main lines to my air conditioning system. Team responded quickly and were very thorough and professional.

Ashton was great. He was polite and friendly. Came in and got right to work. Explained everything he checked and tested and made sure my system was working properly. Well done.

Jesus was our service technician for our AC maintenance check up. He arrived on time and quickly got to work to confirm our system was working properly. After he was finished, he gave me a very detailed review of everything checked, including photos. I appreciated the thorough review and his professionalism. I was very pleased with their service.

8/19/2025 I called Service Experts on a Saturday about a leaky angle stop under my kitchen sink, and they had someone out by Monday—super quick turnaround! Mark Sabella was the technician who came by, and he did a fantastic job. He diagnosed and fixed the issue efficiently and professionally. I’ve used Service Experts before, and they consistently deliver top-notch service. Highly recommend them for any plumbing or A/C needs!

6/27/2025 Dominick came out and tuned up our A/C, he was great! Very thorough and walked us through everything he checked.

Install went well on our tankless water heater. Hays is my goto for AC/Plumbing!

EDIT: Nick at Hays had someone come out and address my concerns. Thanks!