All reviews for Service Experts Phoenix

Service Experts has been consistent in scheduling their follow up maintenance inspections for both plumbing and HVAC equipment they have installed at 2 family homes. Only giving a 4* rating because today's inspection at one home indicated a need for a repair resulting from an incorrectly installed HVAC condensation drain line (equipment originally installed by Service Experts). Service Technician Darell Edwards properly identified and clearly explained the issue, corrected it and also worked with his manager to significantly adjust the repair price due to the original incorrect installation. His work prevented future / bigger issues with the HVAC unit due to a drain line that would have eventually clogged. Thank you, Darell!

The appointment was supposed to be between 8 and 10. The technician called at 10:15 to say that he would be here in 10 minutes. No explanation on why nobody could have called me earlier. The technician seemed knowledgeable and thorough, so that was the only good thing. However, he told me that I would be receiving a report showing the summary of the inspection that I never received. I am certainly not going to call the company only to wait on hold for 10-15 minutes again. I won't be using this company again.

We previously used Hays Cooling and Heating and they were fantastic to deal with. We bought two units from them and continued with annual maintenance contracts. They were always professional, responsive and reasonably priced. This August we scheduled our routine 6 month maintenance. None of the technicians we knew are there anymore. In addition to the service technician, they sent another person whose sole purpose seemed to be to sell us 2 air scrubbers for $6400. This was totally out of the blue. We never indicated a need for an air scrubber and never asked any questions about them. We had a maintenance contract with them and it was just routine maintenance. I realize we're free to just say we're not interested and move on. It just felt like a slimy business practice. I won't be recommending them anymore and I'm looking around to find someone new. It's a shame that a big corporation took over. It's definitely not the same.

Awful. Steer clear of this AC company. Overpriced. Hays was so much better and honest. And now this company bought out Hays and service and prices are horrid. They charge $300 for no rush, five minute fix and no parts needed. Scammers. Full of it. The 18 year old Tech was at my house for 15 minutes and it was not an emergency. Mind you, didn’t even do fully fix what needed to be fixed

Stay far away from this company. Total scammers. I have been a customer of Hayes Cooling and Heating for many years and have always gotten great service. They were acquired by service experts recently. I called for service as my AC wasn’t cooling. They came out and replaced the capacitor ($313) and said the issue was fixed. The unit still wasn’t cooling and they came back out two days later. This time they claimed it was a bad thermostat. They wanted $600 to install a new one. I said no, ordered one on Amazon and had a Handyman replace it ($100 for the handyman and $170 for the nest thermostat). Still not cooling. I called and they again sent someone out. This time it was that the condensation line was clogged. They cleared the line and it’s working so far. I put the old thermostat back on the wall, returned the Nest, but I’m still out over $400 because of this dishonest company. I’ve been calling asking to speak with a supervisor for four days now and I get the runaround as to why someone cannot come to the phone. “They will call you back”. No one has called. On top of all of it, I pay a monthly fee for a Preventative maintenance plan That should have never allowed a clogged condensation line in the first place. Stay away from this company.

Update: Was promised a refund 20 DAYS ago. For both the capacitor that was unnecessary and the money I paid to have a new thermostat installed. I've called at least 5 times since I was told I would be refunded to tell them I have not received the refund. I'm continuously being told it has been issued and given the run around. Calling corporate now.

My recent experience is the same as Coy Oliver. Our landlord previously used Hays Heating and Cooling and they were sold to Service Experts. We have a service contract through December 2025 and called several times in the spring, left messages and heard nothing back. We continued to call until we reached a human being and they refused to come out and perform annual maintenance saying they were only servicing "no-cools." By the time they finally showed up the unit wasn't cooling. They had three different techs come out, replace parts and add refrigerant despite acknowledging it was leaking. They didn't fix it and just sent an invoice for $1,200 even though we spoke to a manager who acknowledged it wasn't fixed. When you try to call you get a phone service out of the country and after more complaints they send you to a number that answers Orangutan. Stay away from this company. They charge for work that's unnecessary and don't fix the issues. The landlord had to hire another company to replace the entire unit, demonstrating this company appears incompetent.

This is a HORRIBLE company. It took them seven months to get a unit installed, and once installed they couldn’t figure out how to get it to work. I replaced them with American Home and they had it up & running in one day. Then Service Experts expected the balance of their contract to be paid, even though they were too stupid to fulfill the contract by making the unit they ordered work. They got their balance by threatening to send the matter to collections, so they basically stole the money. This company is a collection of horrifyingly incompetent thieves.

They bought out my HVAC and plumbing company and they do not stand up to the quality. The technician that came to flush my water heater, I never saw any evidence of that being done. Then he had the audacity to tell me my water heater was leaking, but couldn’t show me where!
The have taken on the same business model as George Brazil!
Never again.