Janitorial reviews in Phoenix, Arizona

Nelda is awesome. She does a great job and is always quick to get anything we need done.

Janpro pays attention to detail and makes it a priority to make sure the job gets done correctly! Highly recommend.

Clemente and his crew with Jan-pro have done a fantastic job catering to the cleaning needs of our large and high volume business, quick to resolve any issue that may arise, and always proactive. Highly recommend this crew over any other. 👍

Clemente has been cleaning our facilities for several years now and is doing a great job. He goes above and beyond when. He notices something this isn't right, and always very friendly.

I'm shocked there aren't more bad reviews here. This company is an absolute disaster to deal with! The cleaning was not getting done so after giving them three months to correct it we started the cancellation process. It is the most ridiculous and frustrating process I have ever encountered in my life! Yes they do make you jump through hoops even if you have been unhappy for months. The third time my husband talked to them... somehow still remaining calm... the guy (Domingo) was incredibly rude and then proceeded to hang up on him! We were shocked and astounded! After going through the whole silly process they require to cancel... which took longer than we actually tried their services... all the while they continue billing you per their contract... We have an email saying our final payment will be in Oct, but we got billed again in November. I called again... which seems to always turn into a frustrating waste of time... to no resolution. Incredible. If you are considering using them, you would be better off putting your money in a pile on the floor and setting fire to it. Much less frustrating and your place will still be cleaner than they would have left it.

I never post reviews. Nor have I ever experienced service this terrible. Janpro obviously cares about 1 thing and that's their bottom line. They don't care if they lose customers because they know they get new ones as fast as they lose them.
The crews don't wear uniforms, they bring their children to the job-site (and they work), they often don't bring supplies unless you catch them, and towards the end of our contract, I audited them and found out they didn't show up to 2 of their shifts in December. When I brought this up to our account manager/operations guy, they were not outraged, they didn't assure me it wouldn't happen again, they just said they'd refund us.
As someone in customer service, it's hard to even comprehend how you could mentally and financially risk treating customers this way. It's not a good look, nor is it smart for business.
Save your money, do your research, spend a little more and hire a company that cares about quality.

What a fantastic team we have. Always willing to a extra touches to what is needed. Happy with this team for 5+ years .

Unfortunately your company has assigned Gregoria to clean our condo buildings. She is unwilling to listen and take direction and shows no willingness to clean areas that have been pointed out. Her attitude is not acceptable and her cleaning skills are not acceptable. Her lack of enthusiasm and willingness are unfortunate. We were told a supervisor oversees the job, not! Does she have a supervisor?

We have used Jan Pro for the past 4+ years and are happy with them. If there ever is a problem, they work it out and make it right.

However, I would like to modify my review as the cleaning people they send out are great. Their billing department has a lot to learn about customer service.

Super, Fast and friendly no problem at all. Super informative

Bianca is a very hard working and committed to her clients which is very important and appreciated!! Keep up the good work and Thank you for all you do!

UPDATE: Veronica in the office has made a great effort to rectify this situation. She was able to get us a new cleaner who has paid attention to all the details and addressed all of the concerns we had with the cleanliness. They have replied back to all my concerns and the whole staff within our office has noticed the difference in how much cleaner things are. I appreciate the effort made to handle everything.

This company lacks professionalism at the highest degree. They are incredibly unresponsive, and DO NOT CARE if services are actually rendered. We have been going back and forth for over a year just hoping things will change, but they do not. Our facility is NEVER CLEAN, very rarely are products in the bathrooms restocked. I have even had their manager walk through our facility to physically see with her own eyes the issues with the services, she agreed their were issues and never did anything to fix this. Said we would get a new crew that would actually be cleaning, that did not happen. Now she refuses to even respond to me.

A housekeeper named Hilda, a Latina woman, used to clean our apartment building in Gilbert 3 times a week. She did a fantastic job. She was a kind caring woman who loved my dog. I found out recently that the building fired her. Boo hiss. We all loved Hilda. I do not know her last name but she was a gem.

They have a great powerpoint presentation and salesperson. I signed-up and it was pretty bad. I found out that they use outside venders to actually do the cleaning. This company were friendly, but there were serious language barriers and they were ill prepared. Couldn’t’ vacuum because no extension cord or attatchement for stairs. I tried unsuccessfully to get them to wet mop my laminate floor, but they refused to do it out of fear of buckling. When I asked them to do it anyway, they refused and used a dry mop. As with any subcontractor situation, if there’s a problem or lawsuit, you would be dealing with the outsourced company and JAN-Pro….Too complicated and risky for a cleaning service. After my first service. I politely asked to cancel. The sale person got aggressive and told me that I singed a contract and was bound for a year. I talked to the GM, who told me I could be out of the contract if I paid for the month of 8 cleanings when I just got one bad one. I did tell the providers that I was happy with them, to get them to leave peacefully. They were polite, but very inexperienced. I could not get them to tell my the right cleaning products for my floors. Thy kept asking me what I wanted to use and I’m no expert at floors thats why I hired them. I Can’t believe that the owner billed me for the month after one service. I will pay it and be done. I wished that I had check reviews before signing.

They are doing an outstanding job and they are very responsive . Always communicate with me and are very professional .

Blanca has been absolutely amazing!! She always leaves the clinic super clean and its so nice to come in everyday to clean smelling office that helps us ensure clean and safe patient care. So happy to have Blanca helping us!!

The cleaner(s) at Glendale Town Center Fresenius do a great job! They are always open to fixing things if we request it or notice something that we need cleaned. They communicate well with our team. They are great! Domingo and Clemente are always on top of everything we need as well! They coordinate emergency services as needed, immediately! Very grateful for the team!!!

Professional staff, was reliable and efficient!

I was in a time crunch, they came out and got my house cleaned and sanitized very well and on time ! Thank you again

Amazing service! Would recommend to anyone looking for a quality clean!

Definitely recommend! The communication was great and got everything that I needed done

Thanks