Landscaping reviews in Phoenix, Arizona

👎🏻 I DO NOT recommend using Gothic Landscaping. We had a leak in our watering system and the electrical did not work within the first month of the completion of our front yard. In addition, the plants we requested from Steve Sappenfield did not match our original requests. We emailed for a month to get someone out to fix our leaks and electrical only to be told someone came out while we were at work and did not see any problems. This company has the worst professionalism and customer service imaginable. Watch out for Steve Sappenfield and his Admin Assistant Alison Krogstie as they led the team to the horrible service.

I had purchased a new home with pulte and Gothic landscaping did my front yard. At first they did a decent job with replacing a tree which died twice (first one died within a week and second one lasted at least a few extra days than the last) then provided a tree that has stayed alive so far.
My chief complaint is that their customer service work order person is very poor at communication and has taken several attempts for me at contacting, each time i needed something, only to be told someone would come out to fix my issue and this last time never did. There was no communication even after calling them one final time to tell me anything about the status of my work order.
I would highly not recommend Gothic Landscaping for your needs as they are not a company who backs up their commitment to their customers nor value them enough to provide even mediocre customer service and landscaping needs. This is clearly evident by every review being a 1 star rating.

Shame on Pulte for either not doing their research and contracting with a reputable company or by going cheap for their home buyers landscaping needs.

Do not hire them if you care about your landscaping. Do not hire them if you want healthy trees. They do landscaping for my neighborhood and have done a terrible job in general but especially with our young trees. Many trees have grown over their support wires. They do not bother to trim the trees into a healthy shape for growth, causing them to be deformed and top heavy. They blow over in light rain, it doesn’t even take a monsoon. Then when I asked they prop up a bent over tree after light rain they said no they had to get approval. After a week I contacted the HOA and they said Gothic said the tree needed to be replaced because the root ball was exposed. This was a LIE intended to fraudulently take money from the residents of my neighborhood. There was 0 root exposed. Sickening business practices. If it happened to us, odds are we aren’t the only ones and this isn’t their first rodeo. Stay away.

Bought a home from Meritage. Gothic had done the landscaping in the front which was nicely done. Workers doing the sidewalk again (due dumpster being dropped on it) damaged the plants as well as damage to plants from replacing half of the driveway. Gothic came out at the request of Meritage (after I asked Meritage) to replace plants. Again, nicely done.

Included in our closing, we requested the backyard to be land-scaped also. Gothic did the backyard, gravel, shrubs (8), and trees (2) just before closing. This was paid out of closing. We later noticed something out of balance and discovered only 7 shrubs were planted instead of 8. One of the Lantanas was missing.

I called the Meritage Construction Manager (Frank) who insisted it was a warranty issue and the warranty was up after 60 days. I explained to him, you can not warranty what you did not plant. I contacted Nash Miner of Meritage, explained the issue to him, sent some pictures of the difference in corners, and pointed out a drip line was not in place where an eighth plant might be. He understood and called Gothic after I filed a warranty claim (no other way to do it with Meritage).

The Customer Service Superintendent came out. Eric Stoggett rearranged the plants and planted the missing Lantana. Eric was professional, courteous, and helpful. Not sure why the Lantana was never planted. Issue resolved in a professional manner with Nash Minor from Meritage and Eric Stoggett from Gothic.

Thank you Eric and Nash.

I was recommended to gothic landscape via my interior decorator. The landscape project was pretty straight forward, being a new built custom track home.
It took a couple weeks to connect with Gothic...mostly on there part..they wouldn’t return or answer calls. First red flag and I should’ve stopped there..but I didn’t, stupid me.
Finally got Steve, the designer, out to the house. He spent a fair amount of time and mapped out a good design...he also talked up the merits of the company.
Signed the contract and put down deposit$$$.
And then nothing, nada..for three weeks. Made calls, mostly unanswered. All of. Sudden a work team shows up and they start. Prepped, drip system, and two 4 foot high mounds of gravel/rock dumped in the from of the house. And then nothing, no show the next day. Again, made call only to be told they had a emergency and had to pull the crew. Finally showed up 4-5 days later and finished roughly 2/3’s of the job. And then again nothing.....called again only to be told the crew had been terminated. 4-5 days later crew showed up (same crew as before) to finish the job.
Tutorial on the drip system was half assed...thank god for the manual.
Overall, they took a 3 day job and turned it into almost a month...and they had a difficult time retuning/answering phone calls. In addition, their lead supervisors acted like they were doing you a favor....
After watching a few other landscape companies do work in our new neighborhood and how they were quick and concise, I would be hard pressed to recommend Gothic to anyone (aside from the design layout)

Hey Gothic Landscape,

Today 4/14/23 at around 1:20pm your employee driving the truck with the license plate CM19716 decided to merge into my lane without looking. After I honked and he looked at me... he KEPT merging.

Luckily there wasn't anyone beside me so I was able to switch over. Yea I was headed to the hospital anyways but I was not looking to go there in an ambulance.

How about your drivers watch out for motorcycles before they decide to merge into their lane.

We're about to do a large landscaping project in our backyard also, but don't worry. It won't be with you.

This company does a poor job responding and honoring their warranties. I bought a new home. Gothic did my front landscaping. I had death plants in the first 60 days. I call them, someone came told us one thing and reported something different in their notes. It has been about a month since their first show up and they have not replaced my death plants. Also their designs and style are below standards. I hope Gehan Homes stops making business with them.

I've had some issues with my new home landscaping. Such as sparse rock and "500LB boulders" that I can lift. I called the customer service line because my 4 month old sprinklers had a leak. The customer service lady was great and it got fixed. They did come take pics of the yard to see what can be done, hopefully what I was contractually guaranteed will be fixed and taken care of. I have been given the run around since January, if they fix my yard I will continue this review. Well to update Eric was the man he delivered the right size boulders and additional rock. So thank you for following up.

I am sure the workers are great but the leadership is a mess.

I contacted this company MULTIPLE times to come fix a issue I was having. My home builder wanted me to contact this company since they use them to do all their new home landscaping.

The guy (don't want to put his name up) constantly said he would come by but never showed up when he was suppose to. Weeks went by, and even months until I would finally call him back but was followed by more empty promises. I can't believe I was nearly begging this company to take my money.

Overall, I did the job myself and saved a ton of money. How can companies like this keep up? I feel bad for the employees because I am sure they are great people. The management sucks.

Bought a William Ryan home and Gothic did the landscaping. This is by far the most amateur low quality design I’ve ever seen. They literally put tons of the same plant/trees/shrubs and space then in the most odd ugly way possible. Come out to the Harmony at Montecito in Estrella and look at their garbage. We had another well known landscape company come out and they couldn’t believe what Gothic is doing. Had them redo the entire front yard. Look at the reviews of this company, horrible. They obviously don’t care about their customers and only care about getting the ugliest most ineffective designs completed. These guys are bush league!

Gothic was hired as our HOA landscaper. We endured them for a year and a half. They should consider changing their name from Gothic to God Awful. Not once did they rake. You could never tell if they had edged the lawns. They consistently blew leaves under the bushes and left them there. They wouldn’t keep a regular schedule and if you pointed out something hadn’t been completed, their response was that you were wrong, the work wad completed, they just did it on a different day. None of which was true. During their final services with us, they skipped a week of mowing altogether. Pictures were taken as proof. Again, they claimed that they had mowed just on different days of that week, so we were wrong. Apparently picture proof means nothing to them. I bought my first home that included an HOA in the mid-1990s. I’m not new to this game. Gothic is by far the worst landscaper I’ve ever encountered.

Moved into new home 2 months ago. We’ve had them out 4 times because irrigation constantly on. I specifically told Haley that I wanted them to knock on my door to discuss with me. Home all day & open the door to find a note saying sorry they missed us. Included in the note is them telling us the warrant is void & they won’t cover the problem. We’ve only had them work on it. I’ve called 3 times & have not heard back. Very poor service! Don’t use these people. You’ll have nothing but headaches.

We were forced to use them for the front yard of our new build. They were great to start, but since then moving in, they had to move a couple plants, which they did. There were other issues since then (before the 30 day warranty was up) that I tried to get fixed, but I never received a response. They are way overpriced and really do a below average job when installing rock and pavers. They get in with community contractors, which is great for them because they use the cheapest materials they can buy in bulk and change a premium.

Gothic Landscape was hired by Warner Ranch Landing Phase 1 HOA in Tempe a few years ago. They started out pretty good, but the service quickly declined. The landscaping situation is so bad in our community, we are getting violation notices from our Master HOA for dead grass. In addition to that, water from their sprinkler heads has damaged the stucco on the block wall of my property. They refuse to accept responsibility and claim it was existing damage caused before they were hired. Homeowners here have no control of how much our lawn is watered and where the sprinkler heads are directed. They are trying to pass the blame onto us.
UPDATE: Gothic reached out to me for my contact information after they became aware of my negative review. However, I HAVE NOT received ANY response from them as of 7/10/23.
SECOND UPDATE: Still nothing from Gothic Landscape as of 7/20/23. My complaint is being completely ignored. Maybe because our HOA recently FIRED them for poor service!
THIRD UPDATE: DO NOT hire these losers! Still no contact from them as of 7/31/23 in regard to the damage of my block wall by their sprinkler heads.

Gothic did the landscaping on our new home. No complaints there, so I called them to schedule a quote for our backyard which is a blank canvas and I scheduled an appointment to receive a quote. The woman who took my call could barely speak English and couldn't for the life of her get my phone number correct when reading it back to me twice. She kept reading back different numbers and I had to correct her. This should have been the first red flag. Fast forward to appointment day.. The scheduled appointment time came and went and nobody showed up, so I called and asked when the sales person would arrive. The girl I spoke with told me that the appointment was scheduled for the following day an hour earlier than what was previously discussed. I told the young woman that the agreed upon appointment time was for today at 2PM. Long story short I had to cancel the appointment altogether because of an obvious clerical error on their end with scheduling. I'm glad that I took off work to meet their sales rep who was a no show. Gothic you just lost a $20-$30k job due to the incompetence of your customer service staff. I will have to call someone else to complete our backyard. Avoid this company. They're clueless. You've been warned.

I'm on the HOA board for my community in Gilbert and hiring Gothic as our landscaper was one of the worst decisions our community has ever made. If you sit on an HOA board and are considering hiring them, please don't. Our community apparently had multiple irrigation issues last summer that they did not address or fix for many MONTHS. We had large swaths of landscape areas (grass, trees and bushes) that died in the heat, costing us 10's of thousands of dollars. The last 3 months of our contract, I don't think they were working in our community at all. Negligence at its finest. Stay away from them.

I purchased my home on May 28 2024, today is Aug. 14th 2024. The tree they planted is now dead. Called them 2 days ago and left a message, recording said they'd call back the next day., nothing no callback. Called them back, they tell me there's a 90 day warranty. From install in April. Warranty should be from when house closes. Do not use this company. Shoddy work and won't stand behind their work. Would give them a negative if I could.
They do not stand behind their work. I will complain to the builder here in Sun City Festival, Plute. hopefully they'll stop using them. Which I doubt.

I would give them a 0 if it was an option. I closed on my new house last February . The irrigation system was not put in properly and therfore my front yard plants and tree died. I replaced my plants on my own, but When I called about replacing my tree they would not replace it. I had to go with Gothic Landscaping because they worked with my builder. If you are looking for a landscaping company, DON'T WASTE YOUR MONEY ON THIS COMPANY!!!!

I have worked with Gothic for years and they have provided immaculate customer service and professionalism. They are not only responsive and thorough however they work with us on budgets and quality product. Our developments look amazing thanks to them!

One of your landscaping trucks backed out into heavy traffic today on Southern at 24 around 1pm. Almost caused a massive accident and could have killed someone. TRAIN YOUR DRIVERS TO OPERATE YOUR TRUCKS SAFELY. 🚨🚨🚨

These guys 🌲🌲🌲 RESCUED our Community!! We had lost hundreds of trees and bushes from STORMS! For LESS MONEY… they have made our neighborhood bloom again!! They have great ATTENTION to DETAIL and IT SHOWS!! Most companies skimp by and take your money and run. Not these guys!!! FINALLY a company who CARES!!