Janitorial reviews in Scottsdale, Arizona

Muito Bom.

They harass you when you don’t need or want there services!

All I can say is, WOW! What an AMAZING job you guys do!! I am EXTREMELY PLEASED!!!! Thank you very much for your attention to detail and for doing a consistently good job every single time!! Thank you!!

We have never had our office looking this clean. Highly recommend their services

Great cleaning service! Thorough job & bring system 4 has really saved us time & energy. Thoroughly recommend.

System4 of Phoenix does a fantastic job. They communicate well and the quality of cleaning is fantastic. I highly recommend them.

Excellent and consistent service from System4 at both of our offices compared to prior service providers. Particularly impressed with their recent quick response to a special situation at one of our offices.

The owner of this company, Mark, lacks any sense of professionalism. The service they provide is at best marginal. They are responsive, but the owner’s lack of tact and communication skills is why I rate this company at a 1/5. If I could rate them at a zero I would because of his poor behavior toward my staff.

System 4 has taken care of our office with terrific service. They are always responsive on any questions and able to adjust for special requests. Great to work with!!

I'm a service provider with System 4 and have been for the pass six years. System 4 provides a great way to grow my business, has great customers and the best support network. I've been very please with System4.

Great service! Mark and his hole crew do an amazing job at our office building and warehouse. Every time we come in the next morning everything looks spotless and smells wonderful. We have not had to complain a single time on any of the services they do for us in the last 5 years! Thanks

TL;DR - Did not do the job they agreed to and tried to blame me and my clients for the issues.

My experience with System 4 of Phoenix started out great. I received a newsletter and submitted a request for cleaning quote for my office. The General Manager was very communicative and responsive during the entire quote process ensuring all of my concerns and requests were addressed.

I received the account manager assignment after I agreed to the cleaning agreement. I did the walk through with the account manager and was a bit surprised that he did not have any paperwork nor did he take notes during the walk through. He expressed he would get someone in there right away and then set me up for weekly cleanings after that point. He also stated there would be a book with the cleaning agreement that the cleaner would acknowledge the work performed and I could address any concerns. The book never arrived. I emailed indicating I did not receive the book and some dusting in the bathroom had been missed. I was assured that both items would be corrected. Not only were those not corrected after the next cleaning I noticed that other things that were on the cleaning agreement hadn't been done.

I got particularly frustrated that the paper products hadn't been stocked for the 3rd time in a row and one of my clients had to stock the products herself because it hadn't been done. I requested to cancel at this point because the original issue hadn't been corrected, the book had never arrived, and other items from the agreement were not getting done.

At this time the account manger acknowledged that the changing table in the bathroom (my original complaint) had not been dusted and the cleaner had told him he didn't dust it because he wasn't sure it was being used?!? Then he goes on to tell me that his cleaner distinctly remembers filling the paper products every time and they were at a loss how we could go through so many supplies. Then goes on to mention that I had a client there after they had left that day. I had already reviewed the camera footage of the supply cupboard and at no time did the cleaner take supplies to the bathroom. Nor did he bring in any from outside.

In addition, in my agreement it stated that the robot vacuum needed to be emptied every service and when I explained that in my cancellation, the account manager's response was that he had no idea that was supposed to be done. It was very clearly stated on my cleaning agreement and email traffic between myself and the General Manager. This indicated a huge communication issue between the General Manager and Account Manager.

The reply to my cancellation provided no apology nor acceptance of responsibility. It was defensive in nature. I tried to counter the claims made and responded with my facts of how I could show that the supplies hadn't been stocked, I attached the agreement I signed indicating the emptying of the robot vacuum was part of my service, and that the book had never arrived for me to indicate issues directly to the cleaner.

The Account Managers response was: Thanks for the feedback. We have discontinued service.

This response led me to share my experience on a review. As a business owner I recognize the importance of handling unhappy customers. I generally don't write negative reviews and attempt to handle them internally with the company but since the General Manager and President were all on this email chain, it appears this is the way they do business. I found it to be a futile attempt to get them to see things from my perspective. I figured the best thing I could do is to let others know my experience so they could have an opportunity to make an informed decision before trusting a company that may not perform to their expectations.

Absolutely THE BEST lab cleaning we’ve had. We’ve had other companies come in and ‘disinfect’ but they always left behind a mess, so it didn’t matter much. Mark came in and made sure everything was done right.

System 4 has been cleaning my restaurants for several years. They always do a good job. They fix any issues promptly and have been very accommodating during the coronavirus closures.

In high volume restaurants welcoming some 700 guests a day, it's not easy to keep our floors clean.. That's the reason why we work with System 4. Whether it is for nightly cleaning or quarterly maintenance, they always "deliver" at a very competitive price and provide great customer service.

Great service. Vince is awesome. Been helpful since the day they started.

We love the whole staff & cleaning crews over at System4! They have been cleaning our offices and retail strip centers around the Phoenix area for over 2 years now. In that time period we have not had a single complaint regarding the services they provide us from our tenants or our own staff on our building. We have used several other commercial cleaning companies around the area in the past, but nobody compares to these guys!

We are an outpatient surgery center and cleanliness is of utmost importance to us. Since we began using System 4 over 5 years ago, our facility has never been cleaner and well taken care of. Our representative, George, who cleans our facility is the best. If we have anything that requires extra attention he has the job accomplished the following day. His attention to detail and the pride he takes in his work is to be commended. Our account manage, Vince and Mark, President of System 4 are also outstanding and truly care about their clients. Using System 4 helps to put my mind at ease knowing our facility is "white glove" clean for our patients.

I contacted System 4 after a tenant vacated a restaurant space in the building I manage. The tenant had hired a cleaner to clean the kitchen area but it looked like most of the kitchen had remained untouched, grease and grime left all over the walls and baseboards. The cleaner informed me I would probably need to replace the walls and baseboards because they were as clean as they were going to get. When I called System 4, I spoke with the owner who was very attentive to my situation and concerns. I had met with Vince and Carlos at the site for an estimate and they assured me the kitchen could be much cleaner and the walls and baseboards were in great shape. They delivered on every promise they made, the kitchen looks amazing and the walls and baseboards are spotless! They were also able to get the ceiling and floors cleaner than the first cleaning service. I wish the tenant had called System 4 to begin with. I would definitely use them again and Vince and Carlos were very pleasant to work with. Thank you System 4!!

We recently hired a cleaning service for our commercial kitchen in Phoenix, and System4 definitely impressed us. The attention to detail and thorough cleaning left our kitchen spotless. Recommend to any restaurant owner in the Valley.

The team at System4 have given us exceptional service every week! Our office is clean, neat and organized and ready every Monday. This has helped each week start off with a fresh and positive start. The peace of mind System4 has given us goes above and beyond expectations. We never have to worry about the cleanliness of our office, kitchen or bathrooms when we have guests visit because we can count on System4! I highly recommend them to any business looking to outsource their office cleaning. They are professional, thorough and thoughtful, all at a great price! Thanks again from the team at SunTrac USA.