Solar Energy System reviews in Tucson, Arizona

Highly professional Solar Company, extremely helpful and knowledgeable! They do excellent work and are always punctual. They warranty all work and they honor HOA requirements. Trace is their sales professional and will definitely impress you with his in depth knowledge.

SolarGain was great to work with. I've literally turned away dozens of people at my door wanting to sell me solar panels, and even signed 1 contract and then cancelled it. Conversely, the product I purchased from SolarGain with the latest solar panels and inverters for each panel and an app for my iphone which clearly shows energy consumption versus production on a daily basis is wonderful. I believe they do have a superior product and it was great working with the sales and installation team. They helped me at every point of the process providing clear direction and explanations and they will continue to serve me in the years to come. One phone call gets me to my rep and inspires me that they will continue to provide great service in the years to come. Way to go!

Any time you have to make a large investment, like solar, you are concerned about being taken advantage of or being a number. This is absolutely NOT the case with Solar Gain. They were one of four companies I had discussions with during the process to buy a solar system. They were courteous, passed information, did not pressure and provided references to speak with other customers.

When Trace came to the house after a few phone calls to get information, he was respectful of our time and asked what we wanted out of solar for this house. He provided information on other systems and options than what I was initially looking at, based on return on investment and coverage. It was not in a pushy way or sales pitch. In fact most were less than my original plan. He then provided the options in writing and left.

I had multiple follow-up questions and we had several dialogues for me to find what was best for our house and situation. I attempted to do this with other companies and only one was responsive and respectful as Trace. I elected to go with Solar Gain because of Trace's transparency. Trace also provided an overview of the next steps and expected timelines that helped me follow the process while they were working behind the scenes.

After we elected to use Solar Gain, we were provided another individual Karl, to help us through the installation process, with Trace available as required. Karl continued to be responsive as we worked with the installation, electric company, homeowners association, and town of Marana. Any time there were delays or bumps, they proactively worked the issue to resolution.

I know I am an active (aka demanding) customer with lots of questions. Throughout the process, the team was courteous and answered our questions promptly within 24-hrs, if not sooner. We absolutely felt like customers that mattered and not a number. The process from signing the contract to the system being turned on was just over 5 months. Mostly due to the surge in owners trying to accomplish installation before the tax break ends.

After installation and turn on, Trace returned to step us through the new electric bill, the APP, answer questions and provide us an all encompassing book with schematics, receipts, and system information. And we were passed contact information for future customer service.

It was an exceptionally professional experience and I know we received our money's worth. I look forward to the future savings from this investment and support from Solar Gain. I resolutely recommend Solar Gain for your residential installation.