Compare top-rated hvac providers in Gassville. Profiles include verified reviews, service details, and direct contact options.
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Open 8:00 AM – 4:00 PM
In Gassville, we are Montgomery Heating & Aire - your dependable HVAC experts. We specialize in air conditioning contracting and repair services, …
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Do not recommend. They were supposed to give a call back with a time to set up an appointment to come out and look at our unit and they never returned call. We gave them a call a week later. The lady says yeah we are backed up and hung up on us.
Bought a new heating and air conditioning system about one year ago. Well nothing can stop a Trane is far from the truth. It went out last week, after a couple service calls we were told Wednesday it was the Compressor, should be in by Monday! No calls, Tuesday morning my husband called. Now they think it should be here Friday! We live in Arkansas it's hot and humid full of Oak Pollen, two weeks without the AC unit you paid so much money for is unacceptable. I am not happy about this experience at all.
Montgomery responded promptly to my HVAC issue. They had been recommended by a friend. I was very pleased with their service and professional work. I will refer friends to them in the future.
We have maintained a service contract with Montgomery Heating & Aire since they installed our Trane system more than 10 years ago. Their maintenance visits are always friendly and professional, and on several occasions went beyond the routine to troubleshoot and fix issues such as water leakage from AC (thanks Dave!). When you call MH&A, you will likely speak with Pam, who makes a person feel like an old friend! She sends out reminders 2x a year to make sure clients get convenient and timely service and is exploring even more efficient ways to ensure delivery of her appointment cards. MH&A have also recently added an on-site credit card payment option for their customer's convenience. We would highly recommend MH&A for any and all heating and airconditioning equipment/installation and service.
I have used this company before and they were A+, now here we are 13 years later and I can they have gotten bad. It took 6 months to get the equipment, and not once was I contacted by them to keep me updated on the status, I had to call them. I left numerous messages with their answering service and they still never returned the calls. I spoke with someone 3 times, only because I got lucky and called when someone was in the office. Once the equipment was in and installed, September 15th, they were missing a "board" to make everything work. The guys installing it said that someone would be back that Friday, September 17th, no one showed. Finally called the office 3 more times and finally got someone, left 2 messages that weren't returned. I was told that someone would be out to finish the installation first thing on Friday October 8th. The person showed up about 9:30 and he hooked up the electronic air cleaner and left still not completing the work. I called following Monday and left a message and never got a response. I called again Tuesday and was told that they were researching it and would get back to me. Here we are 2 weeks later and nothing else has been done. I would highly encourage you to consider other companies before using this one.
5 stars here to Mike and his crew. The real test of service is when there is an issue. We had a issue shortly after install of a Trane mini split system. As with most "issues", it wasn't a short service call to resolve. This company is always prompt and very intent on getting things right. I would definitely recommend Montgomery Heating & Aire .
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