HVAC reviews in North Little Rock, Arkansas

Great service & arrived at the time they said. He explained everything he was doing & even gave me a couple of tips on my unit to make it work more efficiently.

The engineer came at a perfect time. John Jones is a wonderful person and very knowledgeable person. He did great job and I will certainly recommend him to my friends.

David was very knowledgeable about the AC system and was able to get it fixed quick

Ryan and his team are amazing! They are always on time for scheduled work and get the job done right. We really appreciate their awesome customer service.

Such an awesome experience with this company! Woke up on July 4th with an air conditioning unit jot working. Called just before 7:30 am and was amazed that someone even answered the phone. Not only did they answer, but they were able to get a tech to my house and have it repaired in under two hours. So thankful and appreciative!

I have used Big Rock HVAC Services twice now. I cannot recommend them enough. Friendly technicians and quality work.

John Jones was very professional and informative when I asked questions. He explained to me what was going on and what he was going to do. I appreciate it. Thank you for coming out so quickly and the time you were supposed to. Thank you and I appreciate it. I would highly recommend them. Big Rock Service

I cannot say enough great things about Big Rock HVAC. I have used them several times and the staff in knowledgeable and professional. Verry competitive pricing and have rushed to help in emergency situations. I would give them 10 stars if I could :)

Called Big Rock bc my unit had failed and they immediately came out and examined the unit, told us we needed a new unit and not only did we get an excellent price for a unit but they came out the next day and installed it! Thanks to everyone who went above and beyond to make sure everything was taking care of. 5 star company for sure!

I have nothing but GOOD THINGS to say about the team at BIG ROCK!!!!

AMAZING!!! I would highly recommend this company. The service tech John always goes above and beyond. They are always kind and courteous. Also, show up when they say they will. I would give more stars if they were available. I’m doing this review for my parents Cookie & Ricky Stone as they are older and not as tech savvy. Thank you for your continued kindness John.

Amazing service. John was great. Extremely knowledgeable and helpful

I live in Hot Springs and Big Rock is in Bryant. They were here within an hour and 15 minutes after I called. I had heat within 35 minutes after they arrived for $141, which is a very reasonable price considering the distance they came. John Jones was my tech. He was a a very nice and professional tech. I would recommend this company to anyone.

Sincerely
Stroup Lindsey

As a business owner, two things are critical for our heating and air conditioning needs, timely response and a fair price. Each time we’ve had a need outside of maintenance the Big Rock team was there the same day if not within two hours and I have not been able to find anyone that can compare with their pricing. Highly recommend their service.

Big thanks to Big Rock for coming out and getting my residents cooled off. They came without hesitation and worked long hours until it was done. Needless to say, I’d call them again in a heartbeat. Thanks for sending a professional team to help get the job done.

These guys are fast and reliable we have used them several times and the service is great.

David came in earlier in the week to get us back cooling again and found out there was a broken TXV…he ordered the new part and got the job done quickly and efficiently today. Best part is it was all under warranty. David is a Rockstar! Thanks Big Rock! 🫶🏽🤗

Very professional. Excellent service. John Knew what he was doing. Had another service come out before Big Rock. Other service charged us for nothing. They did not fix problem. John at Big Rock had it fixed in few hours and even checked next day to make sure everything was working properly. Big Kudos.

It was 6pm when our AC went out in the dead of summer. We called Big rock around 7pm & they had a very nice & knowledgeable tech (John) that arrived by 8pm with a smile. He had us lined out just in time to get the kids to bed & at a very reasonable & fair price. I will call Big Rock for all my HVAC needs moving forward! Service my family can depend on.

I called Big Rock midday today, really just hoping to have someone come out in the next few days, but I had a technician at my house within 4 hours. My problem is fixed and the price was more than fair. Excellent customer service throughout the scheduling process and I was promptly told when things were running behind. I will absolutely use them again!

After the service was completed I was very satisfied. First time in 3 years I walked into my bedroom and said to myself “Wow! The bed and room was warm”.