Reviews of local pros in North Little Rock, Arkansas

Our tech was very knowledgeable on our issue of need. We appreciate employees are certified. He was so kind as well!

Dylan and Matthew have exceptional service. They were very knowledgeable, polite, and helpful. Thanks guys for getting me back up and running!!

It would have been nice to have been told up front that most all repairs will have a $300 labor charge if work is completed. For just a little more money I can purchase a new dryer. Could have saved the diagnostic charge had I know the additional labor charges.

The technician that serviced my Samsung refrigerator was sure of the problem immediately and went straight work and fixed the problem. He was friendly, and knowledgeable. Very pleasant young man.
My appointment was rescheduled 2xs . So I ended up taking off work for 3 days. While I am not happy about that, I know SCHEDULING IS NOT THE TECHS JOB.

Pissed about my appointment to get my stove repaired I have a 5-year warranty on my stove they supposed to came out on the 19th said that no one was home I am retired and so is my veteran husband we're home 24/7 also have cameras that never showed the tech coming to my house at all on the 19 I was on my porch from 3:00 to 5:00 in the evening to get my grandbabies from the bus which they said that they came out at 3:00 something and nobody was home I have grandchildren I'm raising an retired veteran that I take care of and I can't cook on my stove for the whole weekend now pissed

Repair technician was kind and respectful. He diagnosed and repaired the issue in a timely manner. Cleaned up after the repair was completed. Good job!

I scheduled twice for Sears to repair my refrigerator only to receive a message at the end of each scheduled window that the appointment would be canceled. I wasted two days waiting for repair, with no way to speak to a human to even find out why the appointments were canceled.

If I could give zero stars, I would. If you can avoid doing business with this company, I highly recommend you do.

1. Their scheduling systems sucks. Your appointment is a whole work day (8-5) that gets narrowed down to a more specific time IF the tech can get to you. They overbook so expect to be rescheduled (we were more than once). Also expect the call center to not be able to help you and there is no supervisor to talk to nor a way to contact your tech directly.

We spent around 1 -1 1/2 weeks trying to get 3 appliances diagnosed after lightening struck our home. We were rescheduled more than once, then we were told we’d need separate techs to look at our laundry machines and dishwasher even though they’re all certified to do everything, then lie and say you cancelled that new appointment for just that one appliance that couldn’t happen the same day as the other just with a separate tech when you in fact did NOT.
2. You pay over $100 for them to guess what’s wrong, at least in our case. After that you have to pay for repairs if you choose to. Thankfully it was cheaper to just replace our machines.

To keep it short, buy appliances that don’t limit the repair company you can work with. I can’t tell you how upset we were this was the only company we could work with because of the brands of appliances we had. That’s not a problem now, and yes I told the company how poorly I thought of them on the phone.

I was very pleased with the work done to my garage ready GE refrigerator freezer. My technician was very thorough, discussed with me regarding the coils and was personable and professional. He had a very good personality. He seems to b e a great young man.

Dylan, the technician, was courteous and efficient and got the job done quickly.
Sears Home Service is truly horrible to deal with! My parts were ordered and came in the next day. Their system did not recognize the delivery confirmation, so the automated system kept pushing out my appointment. Repeated phone calls were a waste of time because there are ZERO human agents. Everything was “handled” by an AI bot. The experience was terribly frustrating!

Aundray was very proffessional & knowledgeable. He worked tirelessly to complete the work, both times he was here. When he made a mistake, he owned up to it.

After three visits the problem with frost in the freezer still remains. This is not acceptable. If on the first visit the repair person had installed the defroster correctly then the ice would not have melted into a big blob and burned the motor up. Which now Sears wants to charge over $600 to fix when it was your company's fault. It has taken three try to fix our problem. Your organization owes for the two service calls that were needed to fix the mistakes form the first repair. Not to mention the broken ice maker.

The technicians were great! Friendly and thorough. They had to order parts so it took longer than expected…..WAY LONGER!! I called my home warranty on June 5. I don’t believe the parts were ordered until I called back to see what was happening in early Aug. I had stopped hearing from Sears. The parts arrived Aug 14. The work was completed Sep 10.

Do not use Sears!!!! I scheduled a washer repair. Technician came and said I needed a drain pump. He then said the part was ordered to be sent to my home. He took full payment ($$$$) and I waited for a part that after 26 days had not come. When I called, each time I got AI and bots on chat. Appt kept getting moved forward a week. I feel like someone came to my home to extort money from me. I called a local business, and they sourced 5 pumps in minutes. It took the new company 36 hours to repair. I am still trying to get a refund from Sears. They say I cannot have the 129.00 initial fee back, which is not fair since they had no means or intentions of repairing my washer. I am still waiting for the balance to be refunded. The local company was also a third of the cost. After researching Sears reviews I see I am not the only one being cheated. Sears will make a good amount cheating people for $129.00 non-refundable diagnostic fee. Technicians' diagnostic was putting his finger in the pump and saying it was worn. He never even turned on the washer.

Very knowledgeable, thorough troubleshooting, courteous - overall just great!

On time, effectively repair anything that can be repaired and reasonably priced.

Fixed it. Wish the service charge could've been lower but they fixed it on time, quietly, and quickly

Wonderful people! Highly recommend-came on time, very thorough explaining issues, repaired on timely manner! ❤️

This company is very nice, friendly, and affordable. Jason and his team will let you know what’s going before you get charged!!

Called to request service call on my freezer that had quit freezing. Got a recording that they were either on vfc a call or out. I left my name, phone number and nature of my request. They never returned my call.

Jason is awesome. He fixed our freezer on time and under budget. Very professional and friendly.