Appliance Repair reviews in Sherwood, Arkansas

Zack was quick, and even checked on additional things on our ice maker to make sure we wouldn’t have other problems in the future. Between the initial investigation, ordering parts, and repair, it all was completed within a week. Great job

I used Central One Service for my appliance check up. Carl was great! He was very knowledgeable, polite and right on time.

Central One always does a fantastic job of getting us scheduled quickly and accurately assessing the issues. They also lay out all options, even if not thru them. Super satisfied!

Great service. I even had my dryer in pieces sort of. And he taught me a few things about how to work on it myself. Would recommend this company. Not cheap. But what is these days.

Very professional and knowledgeable about all things related to freezers. If your freeze dryer breaks, this is who to call to fix it. I called 5 other businesses with no luck until one referred me to Central One Service. Would definitely use them again.

Kevin with the office staff, and Carl, my repairman, were both very professional and helpful. To date, the repair seems to have resolved the situation. Thanks!

Central One Service is quick to respond to all of our needs. We've used them three different times and have been please with the results. They're very knowledgeable and arrive fully equipped to address our problems.

When my freezer stopped working, Central One Service was able to send a repairman the same day. The repairman quickly diagnosed the problem and informed me that the cost of repairs exceeded the value of my 15 year old refrigerator/freezer.
I appreciated the quick response and the honest assessment. I will call Central One again in the future with my appliance repairs.

We were able to get an appointment quickly to get our ice machine issue diagnosed. The service technician was pleasant and professional, and Jeremy was quick to respond to my questions. Thank you, Jeremy/Central One Service!

We greatly appreciate Central Appliance Service’s immediate attention to our dryer issue. They responded the same day that I called. Fortunately, it was a quick fix and we didn’t have to visit a laundromat again!

I called Central One Service Monday a.m. and Brian was at my house that same afternoon. He was so nice and informative. He was very professional and helpful. I highly recommend Central One Service.

Central One Service called they were on the way and arrived on time. Jeremy was professional, courteous and kept me informed of what was going on. I will definitely use this company again!

He couldn't fix my Maytag agitator plate belt thingy, sealed too tight. No review necessary.

Wonderful experience. Will def use again in future if any other repairs are needed. Communication is great, customer service excellent. Ensured all needs were met before closing service ticket. Highly recommend!

Our technician Brian went above and beyond when coming to diagnose an issue with our washing machine. He spent extra time talking through different options and giving advice. He was one of the best technicians we have ever had over to our house and knew that within a short amount of time. We will use this company again and specifically request him for the future.

I called on Sunday for a dryer repair. Carl was out Monday and did an excellent professional job getting it fixed. I highly recommend Central.

I’d prefer a -1 star. Owner lazy, doesn’t inform, took a full week to get a part but couldn’t actually let me know. Paid the full amount1/2 initially and second half today $850 +. Didn’t have a receipt at time I was asked to pay. Central One just sent me a bill for $0.01. Unable to pay by credit card must be $0.99. The bank laughed. They don’t make pennies anymore, Truly a terrible experience.

Omg! This company is Wonderful! Jeremy was so informative and helpful. A Godsend! I needed a refrigerator repair and they came the same day I called. I highly recommend them if you need a repair. I can’t thank them enough!

BEWARE: Took $500 from Elderly Veteran, Failed Twice, & Hung Up on Us.

ATTN Owner Jeremy Fairchild:
I am writing this review publicly because I have been unable to reach your office to resolve this.

The Situation:
I am advocating for my elderly friends (one of whom is a veteran) who called Central One Service to fix a washing machine. They paid over $500.
Your technician has made multiple attempts to fix this unit, including replacing the motherboard twice. The machine is still broken. You are wasting these seniors' time and money on a guessing game.

The Core Charge: The technician removed the original motherboard, meaning you not only failed to fix the washer, but you stripped it of its original parts. The machine will now be missing a part if you take your parts out of it because you sent the original part off for a core charge....

The Industry Standard:
I have worked in the repair business myself. The standard is simple: If you don't fix it, you don't charge the customer. You only charge once the repair is finished and confirmed. You have done the opposite—you collected the money first, failed to deliver the result, and are now holding their $500 hostage.

The Management Failure:
On Friday, I called to discuss a refund since the service was not provided. Your manager, Kevin, refused to answer basic questions about your refund policy. When I pointed out the facts, Kevin HUNG UP on me. Since then, our calls to your office have gone unanswered.

The Pattern:
I have reviewed your BBB complaints, and I see this is not an isolated incident. I will be adding my detailed complaint to the BBB, the Arkansas Attorney General, and other consumer protection sites.

To the Public: Do not let this company touch your appliances. They will take your money, break your machine, and hide when asked to make it right.

A great company "Central One Service!" We had 2 separate employees (one for summer repairs) (one for yrly maintenance) Both young men were truly friendly and both were quite efficient and knew their job! Oh yes, truly highly recommended!!

Bryan from Central One Service came out to fix my Whirlpool dryer and refrigerator. When I ran the washing machine a bed jacket caused the load to be unbalanced and it didn't drain properly. I wrung out the items by hand
and put them in the dryer. I ran two cycles on the dryer and the clothes were dry. There was moisture on the area where I cleaned the lint screen and on top of the dryer. Bryan checked the dryer out and found it was okay and also checked the vent on the outside and it was okay. He said to run a cycle without any clothes in the dryer and that should dry up the extra water which it did. Next time if I would put the washing machine on "drain and spin" cycle that will get the water out of the clothes. I did that the next day. Like the saying goes "when all else fails read the manual". Had I done that the night it happened the excess water would not have accumulated in and on top of the dryer. The refrigerator freezer door was not dispensing water. He showed me the part that had a tiny piece broken off and ordered a new one. He came back a few days later and installed it. Everything worked perfectly. Bryan was knowledgeable, professional, and polite. I appreciated his expertise and will call on Central One Service again when necessary.

I meant to give Central One Service a 5-star rating instead of a 3-star rating but was unable to.