Bathroom Remodeler reviews across the US

I recently had the pleasure of working with Bryan Solis from DNB Home Services and I cannot recommend him highly enough. From start to finish, Bryan provided exceptional service and demonstrated an unparalleled level of professionalism and expertise.

Bryan arrived on time and quickly assessed the issue at hand. He took the time to explain the problem and the necessary repairs in a clear and concise manner, and he answered all of my questions with patience and understanding. Throughout the repair process, Bryan kept me informed and updated on his progress, and he even provided helpful tips on how to prevent similar issues in the future.

What really stood out to me, however, was Bryan's attention to detail and his commitment to quality workmanship. He was meticulous in his work, and he went above and beyond to ensure that everything was functioning properly before he left. His dedication to getting the job done right the first time was truly impressive.

Bryan's work was exceptional, and he went above and beyond to ensure that everything was working properly before leaving. He was also very tidy and respectful of my home, cleaning up after himself and leaving everything in pristine condition.

Overall, I would highly recommend Bryan Solis from DNB Home Services for any plumbing needs. His customer service was outstanding, and his workmanship was top-notch. If you're looking for a skilled and reliable plumber, Bryan is the one to call.

Jameson is a top notch plumbing professional. Jameson provided me with a courtesy phone call to let me know his approximate arrival time. He explained all of my issues and how to best solve them. Jameson treated my home with respect and let me know at all times that he appreciated my business. Great customer service and time management. Punctual. This was a good experience. If I could award Jameson and this company 15 Stars I would!

I hired DNB Home Services to address a leaking shower issue. The plumber came for an initial assessment and provided an estimate. However, he failed to return to complete the repair, missing three scheduled appointments without any communication or explanation. Based on my experience, I would caution others about using DNB Home Services.

These guys were great- I don't know why all the bad reviews. Juan was polite and helpful and got the job done quickly. Old Republic sent out someone from Precision Plumbing first, and they never showed up nor returned my calls! I'm glad they sent DNB to get the job done. I will continue to use them whether I keep the home warranty another year or not.

We recently had DNB provide service to our home through our home warranty company. They arrived on time and the technician was very nice. We had them try to clear a clog that was preventing our washing machine from draining properly. They did work and we were advised if it didnt clear the issue to have them come back.

2nd trip. We were informed that they would have to cut a 2'x2' hole in the wall to diagnose the issue. The hole was cut and the technician determined he needed to get authorization to use a camera. That job was done on Jan 6. I called everyday to get an update and the warranty company informed me that the service manager had not submitted the ticket. I call back the next day, and again and again to find out DMB had yet to submit documentation to the warranty company.

Finally today, Jan 13 the ticket was submitted. Only to determine that the service we needed was not covered by warranty.

If this had been handled by DNB in a timely manner, I would have been able to have this problem fixed quickly instead of waiting an entire week, not being able to use our appliances and spending 8 hours of my own time holding on the phone to try to get answers.

UPDATE: Called a different plumber who came out and cleared our pipes using muratic acid. No idea why DMB didnt try this option vs going straight to saying we need thousands of dollars of repairs.

Do you own research and you will learn what we did the hard way. GYP JOINT!
Took 3 days for a simple water heater replacement. Then they cheated bc they charged our warranty company for a 50 gal heater, but we got a 40. Last minute they said a 50 wouldn't fit through the door into the attic. 2 minutes internet check proved that wrong. Not wanting to go yet another day without hot water we had no choice but to let this happen. You CAN NOT get anyone to answer a phone there. Their customer is the warranty company--NOT YOU.
One positive, the guys working there were pretty nice, but they know their employer is crooked.
One star is not deserved.

Mr. M. Rodriguez provided the service for my home today, 3/24/2021. He was timely, knowledgeable and professional. Very pleasant. I had several repairs and he preformed them proficiently. This is the second time my warranty service and sent them to my home. I will be happy to use them again. Thanks so much. I am a happy homeowner!!!

I’m glad my home protection company chose DNB to repair leaky faucets! Kohler technical service virtually diagnosed the problems and furnished parts under their lifetime warranty. Cindy did a nice job scheduling service. Jorge did a very good job installing new cartridges and a plunger. He also resolved a low flow issue with one of the faucets. Thank you to DNB for the excellent service.

Dwayne was absolutely wonderful. He was on time, extremely nice and made sure the job was done correctly. He was also extremely informative and told me exactly what the issues were and why something happened as well as how to enlist the other people needed to get the problem done. He had to come out to my property 2x since my condo association needed to fix an outdoor pipe before internal work could be completed. I have already recommended him several times to other condo owners in our neighborhood.

Submitted a service call with my Home Warranty company, they assigned DNB and after reading reviews I was skeptical. The first appointment I had, I wasn't going to be able to make it in 30 minutes so I had to reschedule for Monday. I received a call from Jeremy Monday morning that he was headed my direction. I have to say Jeremy had the best reviews so I was confident I would receive good service. Jeremy arrived, introduced himself, I showed him my problem, he immediately identified the problem and took action to fix the problem. He was professional, courteous, knowledgeable and completed the task in a timely manner. I will utilize the company again, because of Service and professionalism that Jeremy provided!

We have used D&B for years and had been very happy with their service. After the Houston February freeze, they responded quickly and got the inside of the house functional. They also removed the master control cutoff for the sprinkler system to order the part. Over a two month period I called three times to get them back out. First they were too busy (which I understood). Then they were going to check on the part. We never heard back and they never got the system going again. Very disappointed.

We live in Cypress and Jimmy with DNB came out and fixed 2 leaking faucets, a dripping shower head, and ran diagnostics on the hot tub to recommend specific repairs for their agent to come back out and fix it. Very knowledgeable, accommodating and went the extra mile.

The front office lady was friendly and helpful. Plumber (Jeremy) arrived right on time and was very courteous, efficient, and knowledgeable. Fair price, great service and I feel very confident in the work done. This is the first contractor my home warranty has sent out who have given me a truly positive experience all around. Thanks!

Thank you DNB Plumbing! Kitchen sink backed up horribly yesterday and my home warranty company connected me with DNB Home Services. Ryan was my plumber and arrived this morning right on time and I especially appreciated the call in advance once he was in route. Ryan: Thank you so much for your kindness and explaining absolutely everything that was happening (even collecting information on the history of the kitchen pipes/repairs in the past - no plumber has ever asked me that). I will definitely be calling in the very near future as I have a toilet I'd like to change out and request Ryan.

Professionalism] Scheduled my troubleshoot apt for 2 days after request, trouble shoot gentleman very personable and new water heater installers scheduled within a reasonable time. Installers also very friendly and did a great job. Cleaned up and hauled away old wh. When working with insurance I find this is about as fast as the process can work when a replacement is involved." I was concerned due to older negative reviews that was not the case with me.

Ryan was very professional, prompt and kept me informed every step of the way. He did a fantastic job replacing the flange on our toilet that was missed a few years ago when the toilet was replaced. I used my warranty service and am getting ready to discontinue it, but will use DNB in the future. Very pleased and impressed!

Submitted request via AHS for water heater leaking water on Friday. They scheduled appointment for Monday. Technician stated that the water heater is damaged further because we had turned the water off and removed the leaking line. They wanted us to let it leak from attic to the room below for 3 days.

They quoted $1500 rough estimate to replace the water heater because it is leaking. After they left, I investigated and noticed the water leak was coming from the inlet. I placed plumbers tape and retightened the old supply line. The water leak stopped right away and the water heater is working perfectly fine for the past 1 month.

Used DNB services through my home warranty company and they made arrangements to come out same day (Friday) instead of the next business day which would have been a Monday as they originally planned which was so great. Jimmy was friendly, knowledgeable and quick! Would recommend their services.

This company was dispatched to me through my home warranty to look at my hot water tank. I had two appointments, one to inspect and provide recommendations, and then to come back and do the install. They called within the first hour of my appointment window and showed up about a half hour later. Two employees were dispatched, both extremely polite, work is professional, and cleaned up the area when finished. Very organized and informative. Would recommend again.

DO NOT USE THIS COMPANY: I rarely write reviews but if I could give this place 0 stars I would. Let me try and make this as succinct as possible, our water heater stopped working we went through our home warrant company and they sent out DNB Home Services, the technician Billie was super nice at first, until we started discussing what needed to be done and the cost. He became unprofessional and basically told us we had a cheap policy and that I need to read my contract. He told us our AC freon line would need to be moved in order to remove the water heater and install a new one. I paid the AC company who installed our unit to come out and move the line, the AC technician told me the freon line did not need to be moved and they did not want to create any issues with AC by moving it, they showed me how there was ample space to move the water heater. I tried to contact DNB services while they were here but received no answer. I then sent an email since no one answered the phones, I received a response from Val, the owner who told me my only options is to sign a waiver, waiving liability if anything happens to freon line or request a payout from my home warranty company. I explained to Val and Cindy (service manager) we have been without hot water, with cold weather and my husband recovering from surgery and my 2-year old, we need a hot water heater. It is now almost Thanksgiving we have family and coming and still no hot water. They refused to work with us after I tried to follow their request. The other request was to have a roofer come reseal the vent collar which I had also already scheduled. I asked them to please let my warranty company know they could not do the job so that someone else could. They decided to tell our warranty company they denied because we "refused to provide access". This company is horrible they don't know what we have been through as a family and the stress this has caused trying to get it all sorted out, all of this stems from them having to pay $2500 for bumping a previous client AC line, you should not force liability on another client out of fear that your technicians will be careless. If you have a professional service these incidents should be few and far between and the customer should not be held liable for a mistake your technicians make it comes with the business and you should have insurance for that. The lack of care or concern during the holiday season further showed me the type of people I was dealing with, my family has endured enough, you need to rethink your business practices and learn to treat your clients better.

I wish the option existed to rate D&B home services higher than 5 stars. Truly, their mission is to provide excellent customer service at a great price for their customers and they walk the talk.
I got my leaking tank and bowl replaced for total $325 including labor and material. This is better pricing than 10 plumbing companies I had called.

Val, the owner is Awesome! Her follow up and communication are top notch. Jameson, the plumber who came out was fantastic with his work and service.

Thank you DnB, I wish all companies were like you!
#Outstanding