HVAC reviews in Arcadia, California

Excellent Customer Service!

I was impressed with the level of care I received from Aire Serv's team member, Vanessa S. She was outstanding in her approach, providing clear explanations and demonstrating genuine expertise. Her patience and professionalism put me at ease, and she efficiently helped me schedule a service without any hassle. It's refreshing to encounter customer service that is this exceptional - thanks for making the process seamless!

Andy is great. I'd definitely use him again - he's really good at what he does. The customer service team at the office were helpful too, particularly Vanessa who sorted out my additional request promptly and nicely.

We recently had an exceptional experience with Andrew and Isaac from Aire Serv, who installed heating systems in our attic. The temperature outside was sweltering, over 130 degrees plus, but these two installers showed up ready to work without complaint. They were diligent in completing the job to the letter, ensuring everything on the original work order was done flawlessly.

Their focus on detail and commitment to quality was impressive. Not only did they complete the installation efficiently, but they also took care to minimize disruption and mess. To make our ordeal more bearable, they provided portable air conditioning units during the two-day process, and when finished, left nothing but a spotless workspace.

Working with Aire Serv has been a rare highlight in our 40 years of home ownership. These installers embody what we've come to expect from top-notch construction crews. Their professionalism was unmatched.

On the sales side, Adriana deserves credit as well. As our initial point of contact and customer service liaison, she represented Aire Serv flawlessly. Her demeanor was fair, patient, and genuinely caring. She navigated us through a complex insurance claims process with ease and provided valuable guidance when needed. What's more, her approach wasn't pushy or sales-y; it was centered on meeting our needs rather than pushing for a sale.

Throughout the entire experience, Adriana demonstrated an unwavering commitment to customer satisfaction. Her dedication earned Aire Serv another satisfied client in our book. It's clear that this company has assembled a team of truly exceptional professionals who genuinely care about their customers' experiences.

Our technician, Brian, did an excellent job. He came across as friendly, informative, and highly skilled - exactly what you'd expect from a reputable service provider like yours.

Had a heating service done with Aireserv - it went well. Chris was knowledgeable and explained the system, making some useful suggestions for future maintenance. The service was efficient and effective. I'll likely use them again for my air conditioning check-ups.

Our heating system failed last night, but technician Andy arrived promptly, diagnosed the issue, and restored operation in under an hour. Appreciate the quick response and professional assistance.

Tina was extremely helpful with updating our records and booking a visit. The technician who came out was very knowledgeable and fixed our AC quickly, fitting us into the original 2-hour window. We appreciate the prompt service.

I needed duct and HVAC cleaning, so I called around and heard great things about Aire Serv. Vanessa answered the call and was super helpful - we confirmed some details and I'm all set to book the work. She clearly explained everything and seems like a pro. Definitely recommending Aire Serv now.

Vanessa Sanchez from Aire-Serv left a lasting impression on me due to her outstanding customer service skills. From the initial contact, she demonstrated exceptional knowledge, patience, and helpfulness, guiding me through each step with clarity and kindness. Her prompt responses and clear explanations put my mind at ease, leaving me feeling confident and well-informed throughout the process.

I've relied on Aire Serv for my HVAC needs, handling several major replacements at my properties. The staff and technicians are all top-notch - professional, courteous, and efficient. Tina and Vanessa consistently offer flexible appointment times, while Brian, Chris, and Andrew work quickly to complete the job with respect. Their service has been outstanding, and I'm eager to continue working with them; they're definitely on my list of trusted recommendations.

Aire Serv sent someone over to clean my dryer vent, which was a pleasant experience overall. The technician showed up on time and got the job done in no time - I was really impressed with his work ethic and attention to detail.

Andrew Rivera from this company came over today to clean my ducts and HVAC system. He arrived right on schedule, provided clear explanations for what he was doing, and explained the maintenance needs for each room's vents. Since we didn't have water service at our house, they had to get creative and use a pump from their truck to finish the job. Given that Andrew recently lost his home in the Eaton Fire, I appreciated him having local knowledge working on my own fire-damaged property. Overall, he did an excellent job and exceeded my expectations.

Technician Andy Duong visited my home this morning for a Heating & AC Inspection. He earned a perfect score from me for his exceptional service, starting from our initial meeting to the end of the visit.

Andy made a great first impression - he was friendly, professional, and approachable, with a strong work ethic that showed through in every aspect of his job. His company deserves praise not just for their service, but also for their values and commitment to customer satisfaction. What really stood out was Andy's ability to explain complex technical information in a clear and easy-to-understand way, making him an excellent educator as well.

One of the things that impressed me most about Andy was his attention to detail and his focus on delivering exceptional service. He took the time to show us instrument readings and photos of what he tested and diagnosed, and provided upfront pricing for any recommended work. His communication skills were top-notch, and I appreciated how he explained everything in a way that made sense to me.

I came across Aire Serv of Pasadena at their local event last month, and from everyone I met, including the phone rep who scheduled my appointment, to Andy himself - they all left a positive impression. What struck me was the company's commitment to trustworthiness and dependability, which is essential for any service provider.

The pricing structure for Aire Serv is reasonable, with options available for discounts if you're a teacher or first responder. They also offer an attractive membership program that provides free annual service and discounts on parts replacements. While the additional travel fee was a bit steep for me, I appreciated the upfront cost transparency and the fact that Andy worked on my unit for two hours without any hidden charges.

Overall, Aire Serv of Pasadena left a very positive impression, and I would highly recommend them to anyone in need of Heating & AC service, regardless of their location. In fact, I would be the first person to call them if I needed their services again. Andy is clearly a valuable asset to the company, and he deserves recognition for his outstanding performance - hopefully, the company will take notice and provide him with the appreciation he deserves!

The team was professional and welcoming. Communication was spot on. Our tech, Christopher, did an outstanding job. He worked diligently to diagnose the problem and brought the necessary replacement part to resolve it. Overall, I'm extremely pleased with the service.

Aire Serv is top-notch, hands down. Their technician showed up on schedule and nailed professionalism. Detailed explanations were provided for every option, leaving no questions unanswered. Exceptional work was done during the leak detection process - exceeding expectations in a significant way. Trustworthy service guaranteed by this company.

This company does everything right, but ultimately, it's the people that set them apart. They have top-notch employees who genuinely know what they're doing, and the customer service team is incredibly friendly and accommodating. If you need HVAC work done, don't hesitate to give them a call - their staff will treat you with kindness and expertise. The office staff is also very pleasant and helpful.

"I had a fantastic experience with this company - their technician went above and beyond my expectations. He was courteous, knowledgeable, and took care to catch things that others might have overlooked. If you're looking for someone who will put in extra effort for you, they've got the right person. Great job! I also want to commend Andy and Chris on a job well done every time - the whole crew is top-notch."

The staff at this home services business are extremely well-organized. Chris, the technician who arrived on schedule was courteous, tidy and well-presented. His friendly demeanor and politeness set a positive tone from the start, with even the receptionist displaying good customer service skills.

I called Aire Serv when my air conditioner stopped blowing cold air because a neighbor recommended them. The person on the phone was friendly and got me an appointment for the next day, which impressed me.

When Andy arrived, he was pleasant and professional. He found the issue with the compressor's power being turned off and also noticed the capacitor was weak. However, the quoted price of $360 was higher than I expected.

I later checked and found that a replacement capacitor costs around $18 at Home Depot, which is a huge difference in time and cost. Despite their good service and technician, the pricing felt overly aggressive, making me hesitant to recommend Aire Serv to others.

I had a great consultation with Gil, who was an excellent representative of the company. He's honest, knowledgeable, and genuinely cares about providing accurate information about HVAC mini-splits. Unlike some other companies, he takes the time to educate customers on what their specific needs are, rather than pushing for sales. Gil is also friendly and makes you feel comfortable making a decision - I left feeling confident in my choice.

Air Serve did an excellent job installing our new unit and setting up separate zones for upstairs and downstairs. They also resolved a complex problem that had been plaguing us. The team, led by Andy Duoung and the owner, showed great determination in getting it right eventually. Their persistence paid off.