Small Appliance reviews in Berkeley, California

I brought My Rocket Giotto evo R Espresso Machine to Kanen in September 2023 for repair of burnt out wires coming out of the main switch. Just past the warranty period expired in January 2024 the machine stopped working. I found that the same wires were cooked again. The one problem wire was not replaced by Kanen and it appeared that it was poorly attached to a connector which was shorted again. For DIY folks, you can save hundreds of $ by looking on the internet. I correctly repaired my machine for $6.00 in parts.

Let me first start off by saying it did not go as intended but that allowed me to experience their customer service on the unexpected.

I turned my machine in and when I received it back I plugged it in and it was not working.
That led me to reach out to them and they allowed me to bring it in they went above and beyond and replaced the grinder finally received my machine back and it works better than ever! Sometimes in life things don’t go according to plan but the fact that they were willing to work with me and extend a hand and the customer service was phenomenal made experience that much better.

Great communication and transparency. Will definitely be using their services again in the future.

Sam and his team are great! Trust the timeline and appreciate that your machine is in GREAT hands. These guys are diligent in their work and respect the art form. YES, you can rent a machine from them and experiment with something new while your coffee making device is repaired. Good people doing great work. Thanks for taking care of my Miele!

Kindest people. Generous with their expertise. And they did such a great job servicing my Andreja. I’ll be back to learn more about your grinders. Oh, and thanks for the shot!

Julian and Caldon were great, diagnosing problems with my ECM espresso machine, ordering parts and repairing the machine to as-new condition. They clearly communicated the machine’s issues and timeline for repairs. I have trusted Sam and his staff for years to service my machine.

Julios the man. I stumbled into this shop after coming to CoRo to meet a friend in Berkeley. Although I live out of this area, I got a ton of advice and tips on how to maintain my Breville Dual Boiler machine without the promise of business. The staff at Kanen seems to know their stuff, and also you can see their active repair scene in the background, showcasing a fair bit of machines like the standard Breville machines all the way up to E61. Please come visit for help with your espresso machines. If I lived around here, I would 100% trust to bring my machine here for repairs if I ever had any issues. Plus, talking to the guys here are so educational and fun.

I ordered a part for my coffee machine from this company but received no notification from the company that my order was received or shipped so I thought I was scammed. I emailed them asking for a refund because I bought the part elsewhere after not hearing anything from them. they said they had already shipped my item but needed to return it on my dime if I wanted a refund. They won’t refund me for the $20 shipping I had to pay to get refunded after they are the reason I didn’t need the part anymore to begin with. I never would’ve ordered a part elsewhere if they had communicated properly and now I am out $20 because of it.