Appliance Repair reviews in Brea, California

It was nice to see Ryan the technician again. He was very professional a repaired our 16 year old Subzero freezer so it’s now good as new.

HORRIBLE EXPERIENCE!!! Literally so many things they did wrongs. 1) Charged us over $2000 for a repairs. Then when the technician came out to put in the part he said we only actually only needed a $10pc from that expensive part. But we didn't get any reimbursement back. 2) Ordered fridge parts for our dishwasher, so we had to wait again for them to come out - which we ended up fixing ourselves. 3) Rep was not knowledgable and rude. 4) When making appts. you are at their beck and call when they will come. 5) Said they would tell us a day before when they are coming and not a moment sooner so we can schedule on our end. 6) I ended up having to call them at 3pm to see what time they were coming. 7) Showed up an hour late. (they really do not care about your time at all. 8) AND THE WORSE...I have left 2 emails, three phone calls and numerous text with the customer service to talk about this for over a week and still NO ONE has bother to get back to me. I feel we were scammed out of money. Taking this to BBB and calling my credit card company to file a dispute.

We had another outstanding installation of appliances by Executive Appliance. Thank you very much.

I was dreading trying to service my not so common, older, stove down draft vent but Executive found the right tech and coordinated the repair quite efficiently. It was a complicated repair requiring multiple visits and multiple out of stock parts which were all sourced with the help of Executive. I never paid for a part that wasn’t necessary and I never paid for additional labor (second and third visit) beyond the first repair quote. Visits were always a few days after the last.
David the tech was nice, knowledgeable and thorough.

Ryan is an excellent Viking appliance tech with great customer service skills. He was on-time and very helpful, kind, professional, quick, respectful and skilled. He went above and beyond by helping me with my other Viking appliances, too. He adjusted the burners on my range, offered cleaning solutions and explained how to utilize my appliances. He is an asset to the Executive Appliance company and I would use the company again because of him. His workmanship should definitely be acknowledged by management. Thank you again Ryan. Be well. Be blessed.

Ryan diagnosed the problem with my range immediately. Parts were ordered and repaired quickly, Ryan is the BEST! Thank you!

Ryan was great. He was on time, he was efficient and took care of the issue quickly.

Very timely response and professional attention to detail putting in a sub zero refrigerator.

Jesse was fabulous, a true professional. He and his coworker installed our 60 inch new Wolf range with perfection even cleaned it and shined it all up before leaving. Executive appliance was referred to us by the subzero/wolf showroom in Costa Mesa. Their price was even much lower than another authorized dealer who was out of the area and was going to charge us an additional $200 travel fee.

Ryan was great! He was very personable and professional. I would definitely ask for him again.

Ryan was right on time and fixed my sub zero very fast. The price was very reasonable, and I highly recommend Executive Appliance.

Ryan is extremely knowledgeable and competent. We have a 25 year old Viking range and thanks to him it works great.

Service response was prompt, and Chris was very conscientious in his work. He left everything orderly and clean. He was very informative about our washing machine.
Thank you!

Service is quick and easy to schedule an appointment. Bad customer service, no way to contact accounting for receipts. They don't respond to emails. Having to call a company for a receipt for payment multiple times is uncalled for.

The alarm on the Viking refrigerator kept going off randomly.
Andy diagnosed the problem immediately and took care of the dust build-up in the ventilator in 45 minutes. Job well done.

Ryan has been our service tech for many years and he has kept our appliances in very good shape. We truly appreciate his diligent and thorough work.

Erick did a great job. He was knowledgeable and very personable. I would not hesitate to work with him again or refer him to others.

Refrigerator installation. The guys were professional, friendly, knowledgeable, efficient and patient with my questions. Highly recommend them.

Executive Appliance Service was remarkable. I have a Viking Range and Fridge and they came out right away to service! Ryan was super duper informative and nice.

Be warned, they are the most dishonest company and will scam you!!

I paid $2,460 over 5 separate repairs to resolve the same freezer/temperature issue. Finally, on the 6th attempt I was notified the part they wanted to replace is no longer available and that nothing more could be done. As a result, I spent $2,460 on useless repairs. When I reached out to discuss a resolution, I never received a call back despite multiple attempts.

Erick and his assistant were great at removing our old double oven and installing the new unit we purchased. They were very professional and I strongly recommend their company.