Electrical reviews in Burbank, California

This company is awful!!
They went and installed in equipment in an area that the city did not approve.
And rather than correct the issue that THEY created their solution is to charge us an additional $4k .
What a joke!
And this situation has been going on for the better part of 8 months.
Stay away!
Their operations are farcical at best!!!

First off, let me be clear that I was asked by SunRun to “take 30 seconds to leave us a review,” and did not seek out this forum to post negativity. That said, in the hopes of helping SunRun improve their customer service, I will do so. (Though I’m not sure who could possibly think it takes 30 seconds.)

When we decided to get solar panels a little more than a year ago, we started with Tesla, which has THE WORST customer service I’ve ever experienced. And I have AT&T, so that’s saying something. SunRun was a definite improvement from Tesla, and though it was a lot of red tape to get the solar system installed, they managed the process well and kept me informed throughout.

The problems started post-installation. Our solar production never reached the level that SunRun said it would be. After nine months or so, I called customer service and they sent someone out to check the system. Turns out they’d installed half the panels facing the wrong way. To their credit, SunRun admitted the mistake and set an appointment to fix the issue. It took two weeks to do it, but whatever. They’re busy, I get it.

After they’d adjusted the misdirected panels, though, we STILL weren’t getting the production promised. At this point, there was a “shading report” done, but the results were not shared with me. It’s been a month now since the panels were adjusted and I STILL can’t get clarity on what to do to fix the issue and get the solar production where it needs to be. This is because SunRun — once your system is installed — isn’t so good about communicating. No one calls with updates. The only way to find out what’s happening is to call customer service yourself, and even then it’s a good bet they won’t be able to give you a straight answer about what’s being done to solve the problem. Also, they’ve been very vague about compensation for their original error of installing the panels improperly.

Look, I’m glad we have solar, and Sunrun’s not evil. I believe they mean well. But it would be great if someone could give me a call and TELL ME WHAT’S HAPPENING. I paid over $25K for this system, and for that expense I would expect better customer service.

OK, that took 13 minutes. Way more than 30 seconds. But it was important to get off my chest:

Do better, SunRun. You can do better.

I am extremely satisfied with the entire process, from the start with the discussion of how solar works with Mr Baker to the completion of the solar materials. My sunrun monthly bill is completwly manageable compared to the SCE monthly bills that were almost impossible to afford, and I am helping the planet by using solar.

Mason, was very polite and explained all the details and helped me setup my autopay. The young men that installed my equipment where also very professonial and cleaned up after themselves. Great job guys.😊 happy camper

Don't do business with Sunrun, take somewhere else where they won't lie to you. I looked into doing business with them and everything was going great until they decided to cancel my project. I had the sales rep come to my home and gave me a great rundown. We decided to go with them, their inspector came and evaluate our roof to see if we qualify for panel. It took about a week, the rep called and said he had great news for us and came over to lay everything out for us. He told us our roof needed some repairs and our electrical box needed to be upgraded, then he tells us that Sunrun would pay for the repairs needed to our roof where the solar panels were going and that they would help pay for half of the electrical box. This was a great deal! So we decided to move forward with the deal, the rep had us sign the paperwork and the loan. At this time he had it would take a couple of weeks to get the permits from the city and then they can start the work. A few weeks went past and I get a phone call from the project manager asking me if I was done with the roof? I told him that they were taking care of that, then he tells me that I needed to talk to my sales rep. So I called him and asked what was going on, he told me not to worry that it was a miscommunication on their part because they said they would fix the roof and wait to hear back from him. After 2 weeks I hear back from the sales rep and he tells me that now I need a whole reroof in order to get the panels installed and that he tried to get his managers involved but still they couldn't do anything, I asked what happened? Your inspector said that everything was ok except where the panels were going. He said that some else looked that the project and rejected it. And that the project manager was new and didn’t know what they were doing. So I asked to talk to someone from corporate and the sales rep that there's no one I could talk too. THen he tells me that he can try to get his manager to call me, but there's nothing that can be done at this point. He told me that he can recommande some roofers and then we could move forward with the project and that they can place the project on hold till it the roof was done. After that phone call I get an email that the project was cancelled. DON’T DO BUSINESS WITH THIS COMPANY THAT BLOW A LOT OF SMOKE AND DON’T COME THROUGH! AVOID AT ALL COST. And to this day no one has tried calling me from corporate, it’s been over 3 weeks.

From the beginning I had some issues with the people they kept sending me they wouldn’t contact me back .I ened up with Joshua Monterrosa . Very thankful for him he explained to me step by step ,helped me From start to finish . I’m older and not that great with technology and I don’t like to ask anyone for favors or help but yet Joshua was there to help me and guide me . He went over and beyond his job tittle . Although I never met him in person thank so much

WOW! Words can’t express my gratitude for the help I received from Jamie Martz. I’ve been looking for solar panels for awhile and have been approached by many companies, but no one felt right. Until, Jamie Martz! He was kind, nice and explained everything with ease. The entire process was a breeze from start to finish. I’m very picky when it comes to these things and going with Sunrun was by far the best option. Thank you, Jamie Martz for all your help!

Joshua was very honest and helpful with our project. He was informative and answered all of our calls and questions with the process. We recommended referring him to our friends and family.

SunRun is probably one of the worst solar companies out there. Purchased the system in 2017 through Costco and since then the system went down for 9 months in one instance, and 6 months in another instance, and each time we call for service, had to constantly follow up with them to get the system fixed. In the second instance when it went down for 6 months, the service tech came out to fix but it happened to be raining that day so SunRun said they had to come out on a different day to fix. Had to follow up with them with several different service advisors and escalated to managers, and they finally came out to fix ONE MONTH LATER. For the loss of electricity production, SunRun indicated since it was purchased, it was not their responsibility so they take no accountability. HORRIBLE company, terrible service, CANNOT believe this is a Costco vendor. Costco should REMOVE SUNRUN as one of their vendors!!

After signing the contract, they became increasingly unresponsive to our calls and messages, providing vague excuses for the delays. This lack of communication left us feeling neglected and frustrated.

False Statements and Design Mistake: They initially mentioned that our contract had been voided without providing a clear explanation, only to later mention that a new one had been sent. These conflicting statements were confusing and eroded our trust.

Furthermore, it has come to our attention that a significant portion of the delay was caused by a mistake in the system design, which was originally based on my neighbor’s roof and not ours. Now even after 15 months, our solar has not been activated yet. Avoid this company, avoid them for the sake of your family and your property

I would not recommend this Company , specially the Sales person Shane .
To be honest the the process was seamless and the company kept me informed through out the install process till the system went active.
The system is working great and have not had a power bill for almost 1.5 yrs.
the only reason I am giving a negative review is because of the sales person who had promised us as a sign up bonus and for doing the prepay on the lease he was able to get $750 as a sign up bonus. $500 was the Costco match deal and then an additional $250 for prepaying the lease for 25 yrs upfront. Took his word for it as he seemed very honest.
After the system was active called him and asked about the sig up bonus he mentioned that it was already in the system and in 6-8 weeks I should be receiving 2 visa gift cards. 1 yr goes by and during this time COVID hit and I was side tracked with it. Called customer care to inquire about the gift card and was told that nothing was in the system and need to contact the sales person , called him over 10 times and left a message and have not got a call back , also emailed him and still no response. Customer service notified me that their was nothing that can be done as I had nothing in writing.
The rebate check / gift card does not matter , the whole point is that I was lied to when I was signing up and no return calls or any sort of communication from the sales person SHANE.
I live in a brand new development and people have asked me who I have for solar and I always talk them out of it to go through SUNRUN and talk them into going with Tesla as they have come through with what they promised to , to my family and friends.

Do not go with SUNRUN !!!! Or SHANE

Their prompt response was great. Timing was perfect, our appointment was at 7 o clock and the sales person was at our door 3 minutes to 7. He was professional and answered all of our concerns and issues.

I am happy and satisfied with the excellent work of Mason who belongs to Sunrun who has guided me and given me the best help to be able to go solar, at all times he helps me with the questions I have. He is an excellent consultant from Sunrun. I recommend them

The most wonderful experience! From start to finish, Sunrun kept their word. Honest, professionals who care about their customers. I highly recommend Sunrun. They were quick, clean and efficient.

Sunrun has the most poorly run customer service. I recommended a new customer but never got the promised reward. I spoke and communicated with 21 people. I got approved and case closed. Case reopened, re- approved but still not going anywhere after 3 months. I will spend more time nor recommending this poorly run organization.

Just meant with Philip Watson from Sunrun Solar Burbank. Really did enjoy our meeting and conversation with Philip. He is very professional and pleasant. Philip explained the system and cost completely. Philip was thorough with the plan that would best fit me. Along with pricing options. and other specifics. thank you

Our Solar Consultant, Russell, Was great. Answered all our questions and explained how the leasing program works. Did not try and pressure us to sign anything but instead gave his thoughtful opinions. It was a pleasure meeting with him.

Even though the meter Install was a nightmare (cause of my old meter), the guys were very patient and nice and bearing with my anger (thanks Kenny and other guy that hated me).
Josh (burbank office) was especially awesome, even though he looks 18. :) he knows his stuff. He was patient and if he didn't know the answer to a question, he would get on the phone and get one fast!

Wish me luck with inspection! 🍀 ☘️

After a long wait getting our plans/design approved by the city, we finally got our installation date scheduled and completed. Still need to get another approval before we can flip the switch and start using this solar energy, but so far so good. Installers were neat, fast, and informative.

How unfortunate it is to read that for some Sunrun's customers had a bad experience Sunrun. However, that is NOT the case with me and friends that I had referred Sunrun for our solar needs, I am 100% sure that it is due to the excellent service that Sunrun's associate Phillip Weston had provided to me and friends. Since day one of our first appointment he was clear and true full of what it was our best option, up to this day he stills answer any question I have in regards to my solar system, from what forms do I need to file for tax credits up to any question in regards to my electric bill. Last December I got a 10dls check from the electric company as a surplus of energy produce from our solar panels, hey I know it is not much or perhaps it is nothing for some people but it is better to get something in return that nothing at all. My family and I are happy with the investment we did through Sunrun and to have Phillip Weston as our Solar Representative.

Sunrun representatives were involved in every step of the way. There wasn’t a day, when they were on my property, or when inspectors were on site without my consent.
I had full involvement every step of the way. The sales representative was professional, transparent and answered every question before I signed any agreement.
I was also given the opportunity to cancel my agreement within a set of days without any charges or issues.
The interested on my loan is lower than your average car loan which is awesome and makes it easy to pay off sooner.
My most recent energy bill was in the negative. We are very happy with our deal with Sunrun and their products.

Truly, Mr. Mosqueda