HVAC reviews in Canyon Country, California

The man fixed our frozen AC unit in no time. They told us what caused it and how to stop it from happening again. Service that is kind and competent. A lot of people say it's great.

Reliable safe and very professional

Poor communication! Showed up and didn't do anything but leave a huge quote!

I’m not satisfied with the customer service and timing and the really high changes.

Wow I do not understand how a company can make an appointment, not make it and does not call. Then when you call they says sorry were booked and we will call you next week to see when we can fit you in. Please don't waste your time with them. Like me I will find someone else you should too.

Idk what the other reviews are talking about, but from visiting experience, the workers were really helpful and communicated effectively. They helped fix my refrigerated equipment.

This company leaves a lot to be desired! I called them for a repair on a Refrigeration unit in our Hospital, They have POOR communication, as well as once they do show up, they do NOT communicate the outcome of their diagnosis! Then I tried to call them to see what they found, and their voice mail isn't even set up so you can't leave a message! Meanwhile the unit is still down and we have no idea what is going on... We will never use them again if I have something to say about it!

Don't bother, they're a complete waste of time. Very rude worker on the line- snappy, impatient, and seemingly always in a bad mood. Poor communication- last time they were here, they quoted us a ridiculous amount after performing work we weren't even told they were going to do until after it was already done. Sub-par work performed- we've called them for the same two units multiple times each and they're constantly having the same issues. If your manufacturer recommends them, ask them for someone else.

Unprofessional, Overpriced, and Incompetent – Avoid at All Costs

Review:

If I could give zero stars, I would. I hired HALE REFRIDGERATION to repair my commercial ice machine, and the entire experience was a disaster from start to finish.

Unreliable Service: They showed up two hours late with no courtesy call.

Poor Communication: The technician barely explained anything and seemed rushed. When I asked questions, I got vague answers or blank stares.

Misdiagnosis: They “fixed” the machine, charged me five hundred and left. Within 24 hours, it broke again—and this time, it was worse.

Overpriced & Underqualified: I paid for a fix I never got. When I called to report the issue, they dodged responsibility and wanted to charge me again for a follow-up visit.

Customer Service Nightmare: Every time I called, I was put on hold or passed around. No accountability, no apology, no refund.

Bottom line: This company wasted my time, my money, and potentially cost me business. Don’t make the same mistake.

I had a disappointing experience with Hal Refrigeration. The service was delayed, and communication was lacking throughout the process. When the technician arrived—a bearded female—I was a bit surprised, not because of personal appearance, but because she seemed more focused on lecturing me about "woke workplace values" than fixing my refrigerator. I just wanted a professional, straightforward repair, but instead, I felt like I was part of a social experiment. The job eventually got done, but the overall experience left me frustrated. I won’t be calling them again.

Great service for installing HVAC. The team was on time, professional, and good at what they did. During the project, communication was great.

I'm quite delighted with this air conditioning contractor. The guy made the problem obvious and fixed the system quickly.

I'm quite delighted with the service. Our new air conditioning system keeps our house cool and comfortable.

The staff did a great job fixing our air conditioning. They knew a lot and gave us advice on how to keep the system running. Very highly suggest.

Happy with their job. They maintained our HVAC system and drastically increased performance.

This HVAC contractor was great. They showed up on time and made my appointment right away. The technicians were kind and professional. The job went nicely. Very happy.

Quick answer and great service. The repairman was there on time and did a good job. He made everything apparent. I'm quite happy.

The technician no-showed/didn’t even call during the coldest week of the year. I wish I could put zero stars!

Excellent service. Called late night Thursday, told him about my problem. Instead of charging me,he guided me on how to take care of the problem over the phone. Very knowledgeable and extremely helpful and made sure I knew how to fix the problem if it occurs again. Highly recommend this company.

Brian and team are the best in the city! They know how to take care of their clients. They clarify every little detail from scratch. They have the most professional services. Give them a call if your a/c breaks down!!

These guys are very reliable.They are prompt, polite, friendly and very professional. They have serviced my AC system twice. On each call,they provided excellent service and advice. They are very knowledgeable and they give detailed answers to questions.I would definitely recommend them.