Home Services reviews in Daly City, California

Update 2023: service is still stellar. Waited less than 2 minutes to speak about a missed pickup with Nicole who was very professional and courteous. She arranged a missed pickup asap. Super happy with republic services and their customer service reps.

We had transferred services to Daly City, and this meant figuring out the trash system, ordering trash cans and understanding billing.

Let's just say Yolanda was a star! She herself just moved 2 months ago so she had helpful tips on scheduling once a year cleanup, expediting the trash can delivery, explaining the rules for garbage vs. recycle vs. compost trash cans and overall making this the best customer care experience to get a new service started! And this after dealing with AMZN, Comcast and other customer service. So glad I connected with her and getting this setup was a breeze!

If I could give a NAGATIVE star rating, I would. Repubic is rediculous. I have had this company serviced my area for many years and finally I want to give it a piece of my mind. They missed picking up my trash more than 10 times in the past two years. This is not acceptable. I hope whoever read this review will notice the unacceptable services that Rebulic Services provides. If possible, I hope Daly City city government will change the trash services to a reputable and creditable new vendor.

We have Republic Services as our residential trash pickup service. It has been 2 weeks in a row that our compost/ yard waste bin has not been picked. Last week we had to call to have them come back and pick up the same day, at least they picked up. This week we same thing, no pickup and just left the waste there and once again we called to have them come out for a missed pickup. This time no one even came out and its still sitting out the by the curb.

Unfortunately my garbage bin wasn’t fully emptied out on the weekly pickup. Spoke with Cathy/Kathy (2/1/23 at 12:00pm) who filed a report and had scheduled an additional pickup this morning. She was really helpful and professional! Thank you!

I had to contact Republic again since my black bin did not fully empty at pickup. Spoke with Janet / Jeanette (spelling) on 2/15/23 at 10:40 am who was so helpful in reporting and scheduling another pickup next day.
I happen to see the pickup next day and our driver took the time to ensure black bin fully emptied! Great service!
Thanks!

They tossed our garbage can into the garbage truck. We immediately called for a replacement trash can. They missed an appointment to bring it to us -- then finally dropped off a recycle bin.

We've missed two weeks of garbage pick ups due to their negligence. Infuriating.

called Republic Services and was told to leave trash bags outside and that someone will pick up the trash today. It’s been a month since you guys promised us a bin and still haven’t done so. No one picked the trash up either. Now I’m left with bags sitting out, vulnerable to pests. I’ve tried calling back but can’t reach anyone — and I can’t leave a voicemail.

Republic Services wrongfully took my garbage and recycling bins because they wrongfully thought I hadn't paid my bill. I called about it. They admitted their error, but said they could only return them in a week. I asked, "What about my accumulated garbage that needs to be picked up that morning?" They said they could do an extra pick up for $54! They made a mistake and they want to charge me $54 to pick up my garbage!? Outrageous! The California Department of Toxic Substances Control (DTSC) should investigate this company that engages in extortion.

The worst ever. Had my service randomly disrupted. Called to fix it, told me I had to wait 48 hours for my account to read correct. Waited 72- still not in the system. Meanwhile my trash is overflowing. Horrible.

Republic’s services inside the village has been great! . However today only my neighbors across the street were picked up. Blue/recycle missed on scheduled Friday pickup

Everyone I have dealt with at Republic has been professional and personable. Over the past 30 years, They have been efficient and on time with pick up ( Even on holidays). Just a note of thanks to the drivers and office staff!

Lol. Instead of automatically refunding all customers that were not serviced due to the recent work stoppage, Republic asks people to call them, be on hold for at least half an hour, before reaching a live representative who can submit a retroactive request for a refund! Absolutely unethical.

IF I COULD GIVE NO STARS, I WOULD.

Very UNRELIABLE trash company. They keep missing my trash pickup even though I pay my bill on time every month. I’ve watched them collect trash from other houses in the neighborhood, but for some reason, they keep skipping mine. After several weeks without pickup, my bins were overflowing and it became a serious sanitation issue.

I contacted the company multiple times requesting a pickup, but they still never showed up. It got so bad that I had to load the disgusting, smelly trash into my own car and take it to the dump myself, which left my car stinking and filthy.

If I could switch trash companies, I absolutely would. AVOID THIS COMPANY AT ALL COSTS!

Asked for a larger trash bin. They say they are delivering one day the dont come. I call again and they give another day, dont come. I have called the day they are supposed to pick up to confirm, they confirm, they don't come.
This has been happening for a month.

01/14 update: I emailed customer support and they said that it will be delivered today. I called in the morning and they said it will be delivered today. I called at 4:30pm and was told that it is still out for delivery today and that they will text when they have delivered. I STILL HAVE THE SAME TRASH BIN!!!!

Please do not believe that emailing them helps anything. It is now 5 weeks since my request. I had better not get a bill for a large bin that still has not shown up.

Is there a place I can drop the bin off and pick up a new one?

This company does not exist on this address! Fake address!

The carpet cleaning of these guys was fantastic. I have kids who were very playful, so different liquids have spilled on our carpet, and some I thought were not removable, but these guys have cleaned and removed it quickly. These guys are very efficient.

I am so thankful to these carpet cleaners for cleaning our carpets. Since I am busy and have no time to watch them, I let them do it. I was amazed when I checked their work when I got home. It was so clean. They are the best carpet cleaner I know.

Hola Miguel gracias por tu servicio todo un profesional junto con todo tu equipo. Muy agradecida dios me los bendiga

Thoughtful and thorough response to all inquiries. Excellent service.

Miguel was very efficient and effective i would recommend him

I have a swim pool at home and he has been doing a good job taking care of my pool for last three years. I appreciate his excellent job.

Miguel is top notch in his knowledge and support. He is such a great person and I recommend his service.