Appliance Repair reviews in Downey, California

Mastodon was polite, direct, and proficient in taking care of our freezer. Very professional. Got work done quickly so we could salvage our food.
Thank you!

Justin was on time and quickly diagnosed and fixed the problem. He even had the part on his truck that he needed for the repair.

Only Justin who came today is very intelligent and has a lot experience . But he said Sears does not have the part. And I received 3 in different day and those have 4 noses and my have only 3 and one not open

Gave us Great Service.

A little confused about the service I recieved between Sears and LG. I do not understand why LG did not have me update the refridge with the ThinkQ app on the very first call. It's all very confusing and I'm hoping it does work. Waiting a couple of days to see if it does make ice.

Be aware of Sears' unethical technicians. The technician who came to my condo to fix my Whirlpool stacked washer/dryer dryer arrived by himself. He said he had to reschedule because the needed another worker to help him move the stack washer dryer. Of course, that would increase the amount he would charge. The cost to repair it was quoted to be around $ 449. To deal with this high price, he said that if I bought a warranty for my kitchen equipment (refer, microwave, garbage disposal, stove) the price would be lower, but I would have to make monthly payments for the warranty.

What really got me, was the diagnostic charge for coming to my place. He did not do due diligence or even a Google search to see what type of dryer I had. He told me that the issue with most gas dryers like mine is the thermostat. He said could not hear the click when the gas went on. MY DRYER IS ELECTRIC. No wonder Sears went into bankruptcy. With technicians who do not know how to make a diagnostic or even use Google to find out the type of equipment they are checking, this added to the other issues the company had (I know other things caused the bankruptcy). He charged $89 for coming to make a diagnostic.

He gave me a quote of $449 to get it fixed. I made a $110 down payment that included the diagnostic. I did not buy the warranty, so he went down on the cost. Also, he ordered the part that was going to be delivered to my place in five days.

Yes, I felt for it. After almost weeks, when the part did not come, I decided to cancel the service. They are not refunding the $89 diagnostic.

I called a local appliance repair place. ONLY one guy came with a dolly and took the stack washer/dryer. I can't believe that Sears allowed his technician to schedule extra people for something that can be done with a dolly. This reminded me the bad CEO that brought Sears into bankruptcy -- getting paid for not knowing how to do his job.

Be aware of Sears technicians reap off. Give your business to smaller repair shops and not corporations that hire unethical technicians. I think the technician name is Herman. I called Sears 1-800 number to complain, but a person in another country said she cannot do give me back the diagnostic.

Just be aware of unethical technicians at Sears.

Noe was great. He really knows his stuff. He diagnosed the problem with my refrigerator and repaired it quickly. He did a great job.

Victor was very knowledgeable and professional. Got my AC up in no time. He answered every question I had and gave me a better understanding how my unit works.

Noe did a great job today. He was on time, professional and courteous. He explained what he was doing and was able to make the repair to my satisfaction.

Cam promptly. Repaired fast. Friendly

Technician did not call or text me to let me know that he was on his way in the morning. I was on a walk with my cell phone on when he arrived. He did not have the needed part and had to come back in the late afternoon.

The communication with Sears Home service was one of the worst experiences I have encountered. I will NEVER purchase a product that involves SEARS!! The service took too long and when the technician finally showed up with a trainee, my machine still didn't work. I contacted customer service and and I was on the phone for almost 1-1/2 hours being transferred from rep to rep and at the end, I was told that Sears could not help me. I want a refund for my service agreement. I had to go to another vendor and purchase a washing machine. I was without a washing machine for almost 3 weeks. I was going to the laundramat everyday and spending $16 per day because I have my mom living with us and I had to wash bedding everyday plus my family's laundry. I am so disappointed. I hope to hear from some at Sears Home with a response.

I needed information about my LG refrigerator a couple of screws for the bottom freezer door handle the representative I spoke with was very helpful and assisting me with the parts that I needed . He did me that you can no longer visit the stores everything is done online now, due to the Coronavirus lots of places have had to make changes and adjustments so I understand. But overall it was okay I have no complaints.

The tech came next day and was able to fix the problem on the spot. I didn't have to wait 4 to 5 business days for a solution.

Barry he is very good tce 6-17-25 god BALSS YOU.BARRY

I called to repair my refrigerator. My refrigerator is not very cold. I pay hundreds of dollars for agreement but they have never repaired the rubber seal on this same fridge. They just stick it on, never replacing it, and it falls off within a week or two so I just forget it for a few months. I have considered buying my refrigerators from someone else. I wasn't very happy with this repair man. He said he will order the seal and call me. We will see...

Justin was very professional and helpful. He knew what he was doing and was able to repair our washer within 10 minutes. He also gave tips to care for our washer and checked our wiring to make sure everything was OK. Very nice and I appreciate your help, thank you!

Jose listened to my concern with the washer. I explained the problem and he tested the machine to see what the cause of the water leak. Unfortunately, it seemed to be OK and he was unable to find the cause of the water leak because the machine was working OK. He told me to watch for the leak and take a picture if it happens again. He was pleasant and professional.

Justin came on time, the other guy, Martin never came. He called me at 7pm to tell me that he wasn’t going to make it!!! What kind of service is that???? Keep in mind that I had a window that started off with a 8-10 that progressed each hour up to 7pm when I got the call. That’s most lousiest service that I have ever seen!!!

Thank you for sending out the technician to fix my washer. He was very professional and took care of the issue quickly and efficiently. I really appreciate the excellent service!

Rodolfo was a very nice technician and did a great fast job. As for in home sears service repair I will not use them again. I could never get to speak to a live person. All I ever got was a BOT. I kept getting texts & couldn't reply, so due to that fact, they kept canceling my repair. So use any other repair, UNLESS YOU GET TO SPEAK TO A LIVE PERSON!!!