Pacific Heating & Air Conditioning

I requested an HVAC/furnace inspection and was booked for a visit two days later. On the day of my appointment, the office called and said that "a technician called out," requesting to postpone my appointment until the next day. I agreed, but the office again called me the following day -- ten minutes after my scheduled appointment time and obvious technician no-show -- to tell me that there was "no way" a technician could "pick up" my job. After taking two afternoons off from my work to address this problem, I was understandably disappointed and asked what the office agent meant by "pick up" my job, as I believed that I held a firm appointment time. The agent proceeded to lecture me about ethics and tell me how important it is that the company prioritizes elderly customers and other more-emergent jobs. While I would agree that elderly customers and emergencies deserve the highest priorities, it became apparent, when pressed, that the agent had no idea regarding the nature or scope of my particular job/problem or understood the ethical consequences of me canceling two afternoons of work in a healthcare clinic. Unprofessional and unreliable - I do not recommend this company.

Richard just came out to troubleshoot a sticky issue we've been having with our Fujitsu wall-mounted air-conditioner --- and, wow, did he do a great job! There was a subtle leak of coolant, and after looking and verifying everything was okay within the condenser unit itself, Richard removed the vertical housing that contained the piping that feeds the condenser and discovered the leak. Amazing! He did what needs doing and now we should be good, hopefully, out to infinity and beyond! Thanks, Richard, and thank you, Nick, for recognizing and hiring competent people!

Everyone is polite and easy to deal with, as is the communication. The visit was easy to setup and they were flexible with changes the day before. The tech, Jeff, was quick, professional, and explained everything as he was checking out the system. I'll likely do business with them again if I need work done on my A/C or heating...