All reviews for Pacific Heating & Air Conditioning

Pacific heating and air did my A/C installation a while in the past. The installation team and Adrian especially were awesome. Ran into an admin problem from the previous owner and the new owner contacted me to personally resolve it. It's clear there is more care and attention with the current ownership.

The last visit in September, they didn't replace the filters. But today David came out and fixed everything up for me!! Outstanding young man, with a good heart and personality. Thank you David!!😊

We are first-time homeowners and therefore this was our first time having to replace an HVAC system. We had no idea what to expect in terms of pricing and workflow. Regardless we are satisfied with Adrian and the team. They worked three days straight to get our package unit installed properly and get it working. We were told we would not be required to be present for the duration of the project so we did not hesitate to schedule the install to be during the time we would be out of town. We had already rescheduled various times due to the availability of the crane so we just wanted to get any day that would work at this point. While we were out of town it was hard to stay in the loop during the duration of the project due to the time zone difference, but Adrian was able to make things work and get things done. I am giving 4 stars because my presence was actually needed for the duration of the project. There was some slight miscommunication which led to some stress during my trip. But kuddos to the team for being able to work with it and get the job done!

This company exists as a dichotomy- the actual, on-site service is fantastic; the process of getting scheduled was an absolute nightmare. I cannot speak highly enough of Nathan, the technician who came out to fix our thermostat. He was very knowledgeable, efficient, and communicative.

However, this is how getting the appointment happened:

-Called to schedule, got setup for 10am on a Thursday morning. Repeatedly was told that the new software they were using for scheduling was "terrible".
-At 11am, no one had arrived, so I called the office. They said there was a mistake, and someone would arrive at noon. I told them I had a dentist appointment at 1pm, and was told "oh, then we'll just push to the afternoon, call us when you're home." Seemed like a reasonable solution.
-Got home at 2pm, called the company. Was told that there was nothing in the system (which I was told again, was "terrible") and that we'd have to get rescheduled. During the process of rescheduling, it was clear that all of my information had been deleted, and we had to restart from scratch. Got scheduled for 11am Friday.
-At 4pm (still Thursday!) Nathan arrived. I asked about the appointment, he said on his end it showed as being Thursday. Ultimately fine, worked for me. Nathan was super helpful, said he'd be back Friday at our scheduled 11am time to fix the thermostat.
-Noon Friday roles around- no one has arrived. I call, get told there was a scheduling mishap again, and that Nathan will arrive around 5pm. We have plans at 630pm, but fine, can make it work.
-530pm roles around- Nathan calls, says that he got sent back to a previous job, won't arrive til 6pm, we have to reschedule to Saturday morning.
-Saturday afternoon roles around, we finally get our thermostat fix.

Nathan was great, but the runaround and inability to actually plan my own work around the scheduling times I was given was absolutely a massive headache.

I requested an HVAC/furnace inspection and was booked for a visit two days later. On the day of my appointment, the office called and said that "a technician called out," requesting to postpone my appointment until the next day. I agreed, but the office again called me the following day -- ten minutes after my scheduled appointment time and obvious technician no-show -- to tell me that there was "no way" a technician could "pick up" my job. After taking two afternoons off from my work to address this problem, I was understandably disappointed and asked what the office agent meant by "pick up" my job, as I believed that I held a firm appointment time. The agent proceeded to lecture me about ethics and tell me how important it is that the company prioritizes elderly customers and other more-emergent jobs. While I would agree that elderly customers and emergencies deserve the highest priorities, it became apparent, when pressed, that the agent had no idea regarding the nature or scope of my particular job/problem or understood the ethical consequences of me canceling two afternoons of work in a healthcare clinic. Unprofessional and unreliable - I do not recommend this company.

The prior homeowners added a duct line and vent to the garage as additional living space which we asked Pacific heating and air to remove. Everything seemed to go smoothly with the exception of some insulation and dirt and the technician was friendly. At around 430pm we noticed the master bedroom was sweltering and called the company to send someone out immediately to see what he issue is. They aren't able to come out until the next day but I took a look in the attic and noticed that the duct line to the bedroom was severed. With proper communication this should not have happened.

My HVAC system was sorely in need of a checkup. Nick came by and dusted off the cobwebs and cleaned up the unit on the roof. He is kind and patient and he was responsive to my many questions. He explained everything he was doing and the reason why it should be serviced on a routine basis every year. He showed me what was important in the maintenance process. He was friendly, knowledgeable and very professional. I highly recommend this company for any of your heating and cooling needs. My neighbor recommended this company to me and you won't be disappointed if you choose them to take care of your heating and air conditioning maintenance.

RUNNNN! And I’m not even joking. I am a property manager now going on 20 years, and have worked with tons of contractors and handymen throughout San Diego. This is by far the MOST unorganized, unprofessional, unreliable, uncommunicative company I have ever worked with hands down. They’ve have canceled multiple times without the decency of even calling to communicate that or even reschedule, they’re almost always 1-2 hours late. They never answer their phone and are incredibly difficult to get a hold of. You will literally have to chase them down to get them to finish the job. You’re better off picking up a few workers at Home Depot. Not even kidding.