Home Services reviews in Escondido, California

My infinity edge pool trough was plastered by these guys. My previous plaster job lasted more than 15 years. Their job lasted <3 years and is dissolving to the gunite as I write. Will they fix their botched quality and work? Heck no, they want more money and the owner will not even call me back to discuss the issue. Stay away from this kind of quality and customer service. There is much better out there.

Alexander does a great job for us maintaining our pool in excellent shape. He’s prompt and thorough and we always know when he’s been because he texts us a photo and condition report with what chemical added. We’ve been very pleased.

Gavin McQueen is our hero! Completely different from several technicians who had come to our house before him, Gavin rapidly diagnosed and repaired a long-standing problem we had had with our pool's auto-fill assembly. He was knowledgeable, skilled, and thorough--and took the time to teach us about features of our pool and pump.

This work order was for a warranty repair with a new Pentair spa light. Once installed the light wouldn't come on. I called San Dieguito Pool Center, an authorized Pentair dealer/repair center, for a warranty repair and they were very responsive, flexible with time of visit, and quickly corrected the failure which most likely occurred during rough handling during shipping. Extremely professional, easy to work with, and top-notch technician. Two thumbs up from me!

Prompt, subject matter experts and a joy to work with (especially Michael!). I always recommend San Dieguito Pool Center to all of my property management clients, wouldn't work with anyone else. Highly recommend.

Not a good experience. Service guy came 5 hours late on a Wednesday. Couldn’t complete the simple repair. Said he would be back Friday or Monday to complete. Never heard anything. I called the office Tuesday and he came Thursday morning. Was hear a short time to reinstall spa jet air button. Tried to use it for first time and it does not work.

Superb work by a technician who was able to properly diagnose the problem with our pool timer. Without question his extensive experience and excellent customer service oriented approach rapidly resolved the problem. Post system corrective operational test was 100% successful.

We hired San Dieguito based on my pool man recommendation. Was he ever right. Mike M. was just awesome to work with. Always available and showed up on time for every appointment. All pool details are top notch. New coping. New waterline. New pebble tech. All done perfectly. Would absolutely use him again. .

We were very impressed with the technician's knowledge and experience. With little explanation, he understood the issue. He solved it in a timely manner and explained what he did for our future reference. We would definitely call San Dieguito Pool Center if we had another problem!

I would not recommend this pool company for anything. They do not do what they are supposed to do and when they do a job it is at the bare minimum. They schedule a time and don't show up. They didn't even call to change the date. We had to call them and their response was we have bigger jobs we are doing right now and have to reschedule. A job that should have taken 3 hours took 1 appointment where they showed up, had to come back to fix what they didn't fix in the first place then two other appointments rescheduled because of bigger jobs. We finally called another pool company and the issue was fixed correctly in 3 hours. This company was the most unprofessional company I have delt with in a long time. DO NOT USE!

Kyle and San Dieguito pools have always given me great service. I appreciate mostly how easy it is to communicate with my tech and Kyle. They always give me great service as expected but when ever I need additional service or have a question they are always available. I have recommended them to several friends and family and he’s always delivered the same service.

San Dieguito is a great pool company. I have been using them for 5 years and will continue using them. Diane in the office is always helpful and technician Chris is very knowledgeable and polite.
Thank you
Art S.

It's been over 2 months since I started a pool repair process with this company. I get a different excuse each time. It took them a month to even order the part, after several phone calls. I can only imagine what excuse I get next time. I might believe a supply chain issue if it didn't take a month to submit an order for the part. Any type of communication would be insight full. Worse, I talked with two other companies that had the part on hand.

STAY AWAY!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!! HORRIBLE CUSTOMER SERVICE AND SUBSTANDARD POOL MAINTENANCE!

We switched to San Dieguito Pool for weekly service on our newly constructed salt water pool. The chemicals were always off. The pool tech added salt when the levels were already optimal and I had specifically told him not to do so. They were charging 125/ month and they never vacuumed the pool it was basically just for "chemicals" and they would brush the sides of the pool off. When I reached out to customer service for help they were less than understanding. Janell specifically is a nightmare to work with. I have other friends who are using San Dieguito Pool and have the same opinions of her.

Before labor day weekend our pool was "serviced" on Thursday. Later that afternoon I noticed the water did not look right. I used strips and the 5 step kit to check the chemicals and they were off. Our Chlorine was .5 ppm and the alkalinity and pH were extremely low. According to San Dieguitos report they were all average readings. I called to report it the next morning since they close at 3pm and she said that I must me testing wrong and they would show me how next time. They also said that they could not come out for 1 week to take a look. I took a water sample to Leslie Pool and their test confirmed my 2 previous tests. I emailed the results to San Dieguito pool and they still would not come and fix their work. I canceled them that day and asked for a refund for my last 2 "services" they would not and only credited 1 visit (which i had to spend almost 70 bucks in chemicals to fix their mistakes)

Pool service has been above par for the most part. The billing department not so much. Horrendous customer service aside, they seem intent on collecting money that their own accounting system shows as paid. They have also raised rates without notice or a chance to opt out. If you utilize their services: Keep copies of everything and get written estimates. Otherwise just stay away. For eight years we never had issues with DPS in San Diego prior to this company taking over. Its not the same Discount Pool supply as it was previously, which I had recommended with a 5 stars rating.

My pool heater has an intermittent problem. Sometimes, when turned on, it simply displays a red "Service Heater" light. I talked on the phone with the technician before he came out and informed him that the problem is intermittent. He came out to my house, looked at the heater, saw it working, said nothing's wrong. The next night, I had company and was unable to heat the spa due to this error. I then received a bill for $95 for the technician who did NOTHING and offered no plan of attack, or any other options. When I complained about $95 for nothing, they said I got a bargain because they normally charge $125 to look at something. I am forced to get competent service elsewhere. By the way... I was never informed about, or agreed to pay any visit fee. Their customer service is the WORST - simply tell you tough Sh**. Pay us our money.

These guys answered the phone every time I called them, were extremely polite and accommodating and got the job done. My tech, chewy, while run ragged with a seemingly overwhelming work load made sure to get back to me when I reached, responded to text messages and phone calls, even well after hours and was accommodating, coming by between jobs to help me set the valves and new pump even when I was not on the schedule. The ladies that took my calls were lovely to speak with and even though they are clear slammed with calls were able to focus, working through each one of my questions and concerns until the issue was resolved.

Thanks guys!

Always great service. Our repairman contacted us via phone and text to let us know he was on our way and showed us all the parts that were rusted and needed replacing. Excellent job! Highly recommend for all pool or jacuzzi repair.

I have had a couple of Pentair warranty replacements over the last couple of years and San Dieguito Pool Center has been the team that handles them for me where I live. They are nice on the phone and the tech who comes out to replace/repair things is knowledgeable and quite familiar with the equipment I have.
Due to the global supply chain issues going on currently they have some fairly long time on things but I get emails when things come in and when they schedule the tech to be out here. No issues really with anything I have needed.

Was there about 20 minutes.
Service was to check cell. He did bad cell
Balance pool he did not. I told them when sceduled bad relay.On heater. Didn't have the part. Wanted to come back with parts for another 300 plus parts

It took a week to even get someone to call me back to schedule. After another week they sent out the technician. The technician wiggled some wires but did not diagnose the problem. I paid the service fee and then not a week later we had the same problem. Again, service took over a week to get back to me. Then they said they would schedule me but there would be another fee. I disagreed on paying an additional service fee. In the end, I called another company, they immediately came out & diagnosed the issue and replaced the part at that time. I just don't recommend this company for service issues.