Electrical reviews in Hayward, California

Power wall Quit Aug 15 - Oct 2 no eta or communication from Tesla about replacement eta. Quite disappointed

10/2
Semper had no updates about the timeline of delivery or repair. Forwarded me to Tesla

After many hours on hold, much of the time spinning my wheels and getting a “we are closed” between the hours of 11am - 2pm PST, I finally spoke to someone and was told he had no access to inventory or my case. A ticket was opened with an assurance of a call or email

10 days later - nothing.

9/16
No one has contacted me.
Reached out and left message.

9/3
Semper solaris warranty:
I appreciated proactive steps taken by Angie for technical support for my system.
Instructed to wait 7-10 days for Semper to reach out

Angie C is the best customer service rep! Ask for her and you won’t get any run around (as I did with some other reps). Raheem also rocks!

Tarrance was such a wonderful guy. Kind spirit and very experienced with our system. He went through all the steps and came up with the perfect combination to fix our system. This is someone who thinks about the process and makes good decisions. Thank you again Semper:

It was a pleasure dealing with Josh. he was extremely patient with me as a novice, was very helpful explaining every step in getting my problem fixed. He is a credit to your company.

Had a house fan put in by Julio and Tim. They did great work. Had one issue with the ring doorbell wire being cut in installation process. They sent Danny an electrician to fix it. He found the problem and got it working right away.

Brandon came for our final inspection with the city and was absolutely great! He was very nice, helpful, and quickly fixed the issue we were having with our vent. Before leaving, he explained some maintenance tips and made sure all of our questions were answered. Excellent service!

Phil is a very knowledgeable consultant. He made me feel comfortable in every step of the solar install process. I will definitely refer him every chance I get.

First, I am an ex Navy Nuke. I learned in the service that planning, scheduling, communicating and quality was paramount.

How was your initial sales experience?
After I signed, I asked multiple times "What would it do to my current PG&E deal and what would it cost if I were to upgrade my existing solar panels during the roof replacement?" He never responded.

How was communication throughout your project?
Horrible. There were a total of 10 missed scheduled events that got missed and no word from SemperSolaris. I had to contact to find out what was happening. Most were what I call soft schedules. "We will contact you in 3 to 10 days. 14 days an no contact.

Do you have any comments about the onsite crew and their workmanship?
They did not read my contract. The roof removal crew did not know they were supposed to remove my gutters and downspouts. They also threw away my bathroom vents that had a flap in it to prevent cold air from entering my house when the vent was off. I had to buy new ones.
The installation crew also did not read my contract. They were supposed to put all black vents, flashing, trim, etc. They showed up with white trim, brown valleys and painted bare flashing grey. While to roof removal crew was very sensitive to garbage removal, the gutter crew was not. They liberally discarded pieces of gutter trim, rivet pieces and screws. The gutters leaked when I washed my solar panels. Can't wait for the first rain to see how the roof is.

Are there any concerns I may address for you?
My last contact was about the solar guys installing fall protection arresting gear in my new shingles. When they removed the gear, they slid small rectangles of flashing under the shingles and did nothing for the holes. Someone at SemperSolaris said they would be sending the roofing guys back out to replace the shingles. I've heard nothing more in three weeks. Example of one of the four locations with holes in my new roof.

When requiring tech support so I could understand what I was doing Angie was the best. she was patient, informative, professional and top notch. Thank you for putting me on the right track to understanding this whole “solar thing”.

Angie was great. She checked out our problem in advance and was able to begin
the process of fixing our inverter. Hopefully the rest of this will go as smoothly. Many thanks, Angie

We had added solar panels to the solar panel system we had previously installed. It created complications and required several phone calls to finally be connected with the technician who was able to resolve the issues and explain it. David returned our calls promptly, sent email explanations, coordinated w PG&E and was all around very courteous, professional and friendly. Really appreciate the excellent follow up.

Mike and Alex came to replace a defective micro-inverter. They were on time, very professional and took care of business. They discussed things when they arrived and gave me solid feedback when they finished. I strongly recommend this company for efficiency and value. And Mike and Alex get my highest rating.

Angie was so nice and professional. She prepared in advance for our meeting which made everything so simple. She had contacted Tesla and they have already approved the replacement of the batteries.
Wonderful customer service!!!
Thank you Angie!!

Today my service technician came out to service my HVAC system (mini splits) All I can say is OMG top notch best service ever. I don't think they make employees like this anymore with this type of work ethic. Alberto Was very professional, compassionate, no shortcuts Kind of technician. I had a different technician the last time-night and day difference he was more of a get in get out type. Albert should be the model for all technicians at Sempre Solaris. Management should do a video on him and use this as a template Of the right way to take care of customers Thank you Albert as a former general manager for a large environmental company in US- I wish we had more employees like you. it's a simple Philosophy "without customers we simply don't exist". Thank you, Albert don't ever change

I had a question about the functioning of our solar panels vs what SCE what crediting us, and David did a fine job of showing me data that helped me to understand why our electric bill was so high. I need to have more questions answered by SCE, but as far as the solar panels working that Semper installed, I'm reassured that they're doing their job properly.

Excellent communication and customer service. Alberto was thorough and very knowledgeable. Highly recommend Semper Solaris especially with employees like Alberto representing their brand.

My HVAC wouldn't heat up so I called Vanessa at Semper Solaris, she got right on it and by that evening I had my system working 100%, thanks to Alberto. Now I ask you, how many HVAC companies can respond that quickly? They usually make you wait a few days before showing up, keep in mind this was during the Thanksgiving weekend!! Thank you SEMPER SOLARIS .

I am very satisfied with the level of assistance that I have received from Angie C. My solar system was not communicating with my app. And Angie made everything easy to repair and was very diligent in making sure that she followed up after the repair was completed to make sure all is well ……..5 stars!

David F. from Semper Solaris has been very conscientious in his follow through with warranty service on our failed Powerwall. It was hard to make contact with the company to start to address the equipment failure but David has provided excellent service since he started to manage the resolution to this unexpected problem.

We had Tesla battery back-up walls installed with Semper Solaris, and the company and their people were just wonderful.

Everything was explained clearly, schedules were adhered to and the customer service support post-installation has been excellent. We recently had an issue with one of the walls, and our rep David Fontaine has been extremely helpful and knowledgeable in troubleshooting and coming up with the solution. I would heartily recommend Semper Solaris.

Josh was terrific on reaching out to me prior to our appointment to troubleshoot my system. We were able to resolve the issue of half my solar panel not active/reporting. Now my array is back to 100% transmitting.