Water Damage Restoration reviews in Irvine, California

Restoration Heroes are truly extraordinary! I can't thank Mike, the office staff, and the guys who did the mitigation enough. They are the best! Mike and the office staff checked in with me regularly and made what was a stressful time much easier. If I could give Restoration Heroes more stars in this review, I would.

A supply line blew in my mom’s kitchen. She’s 82 and it was very stressful for her. We called Restoration Heroes and Gary Pesner came immediately to check out the damage. I can honestly say that he treated my mom like his own mother. He was awesome and I truly appreciate it. Gary always answered my calls and kept me informed the whole time. He did a great job helping my mom stay calm during this traumatic event. They definitely know what they are doing and were very professional throughout the whole process. I strongly recommend Restoration Heroes! Thank you Gary!

Erik Pauliks and his demo crew (Alex and Guillermo) are absolutely my heroes!! I really didn't know what I was doing with the insurance company. They helped me get my claim worked out and made sure my home is safe again after my water leak. Thank you from the bottom of my heart Restoration Heroes.

I had Edgar of Restoration Heroes come out and assess some water damage. I found him professional, helpful, and very kind — he was very patient in explaining to me what needed to be done. I would recommend Restoration Heroes to anybody who needs serious restoration work done. Thanks again, Edgar!

My plumber referred me to Restoration Heroes and I could not be happier with the work that they did! Mike was helpful and reassuring from beginning to end, he worked directly with insurance on my behalf, and was always available to answer any questions . Every person who came by to check up on the drying process was friendly and professional and I would not hesitate to call them again.

Great company to work with. I had a leak in my house that damaged a good portion of my house and Mike made the restoration process very easy and smooth. Would recommend Restoration Heroes on any future projects.

Restoration Heroes did an amazing job! They were pleasant, efficient and got the job done! I wish I could give them 10 stars.

We used Restoration Heroes after having significant water damage to our home. Using Restoration Heroes was the best decision we could have made. Gary and his team communicated and worked excellently with the insurance company. The entire team was professional, helpful, communicative, extremely detail oriented on documentation, and just fantastic to work with. We would recommend Restoration Heroes to anyone who would need emergency services. Thank you Gary.

Extremely pleased with Restoration Heroes. While we’re still in the process of getting our home back in order Erik , Gary and the entire team have kept us informed. Having to move out of your home is never easy but they are making certain that our house is dried and safe for us to return. Thanks Restoration Heroes

Dennis and Sharon Van Horik

Restoration Heroes is a top tier water damage and fire damage company in Orange County. I have worked with them for over a year, and it has been an absolute pleasure. Adam, Mike, Stephanie, and the other team members are always receptive and positive to work with.

As a repair contractor who has been doing this for 25 years I can honestly say that Restoration Heroes is hands down the cleanest mitigation company I have ever had the privilege of working with, thier jobsites are always spotless clean and left in a ready to repair condition %100 of the time. Thier technicians are all clean cut, knowledgeable and most importantly very thurough. I have never had an issue with a single job, they do nothing but top notch work. Keep up the good work guys!

If you are reading this and unsure who can trust, Call Now! You won't find a more professional, accommodating and trustworthy service than Restoration Heroes! At a time when your home is at it's most vulnerable, you need an experienced, responsive and proactive professional to manage the efforts, and Gary is that guy!
We had a soft sewage backup while caring for my 90 year old MIL in her home, and I was fortunate to have Restoration Heroes referred by the plumber. I would honestly have had no idea how to proceed, and was bit overwhelmed with the idea of undertaking such a mess of a project.
My mind was put at ease once I consulted with Gary and he explained the process, reassuring me that he would take care of everything to get things cleaned up and safe, even staying in contact until repair work is completed. He took special consideration to make sure my MIL was taken into account, and quickly mitigated any further contamination.
He absolutely exceeded my expectations. Always on time, always thorough, and best of all, worked directly with the insurance company without any stress on me.
Don't wait, don't call around...if you want it done quickly and efficiently, call Restoration Heroes.

Thanks Gary! You've restored my confidence in home service professionals!

I would give Gary and Restoration Heroes 20 stars if I could. They were responsive and professional and took great care of everything. One morning I walked out of the house and saw a bit of water coming out of my garage. I shut the water off and called the plumber. Very quickly I came to realize that a pipe burst in the wall and that there was a lot of water under my wood floor. I called Restoration Heroes and Gary showed up within an hour or so with equipment to detect moisture and with a lot of understanding of what was going on under the surface. It was clear at that point that this was a big deal and I should involve my insurance. He helped me file the claim and started communicating directly with the adjuster. That was very helpful as I didn't know how. He brought in his team and they started opening the walls and tracking the water damage while coordinating with the insurance and providing them the information they needed to be able to approve coverage. This resulted in a smooth process with AAA insurance. They also connected me with good contractors in their network which I appreciated. I am forever grateful for the great care and maticulos attention I got from all the team at restoration Heroes, they literally saved the day.

We refer all our clients to Restoration. Ive even had them do work on my families houses. One of which was for my mom. The care and attention that Adam and his team have give to everyone of our clients has been superior than any other restoration company we have worked with.

Nobody wants to have to deal with floods and water damage. Luckly there's a company like Restoration Hero's out there to provide the best, honest service.

Use these guys, you won't be disappointed.

We had an undeniably very difficult experience with water pouring through our master bath flooring down to the main floor due to an error on the part of our plumber. (A story for a different, not so happy review on another day). Restoration Heroes showed up quickly, began work right away, and assured us they would be able to take care of the damage. They had sophisticated technical equipment to properly fix the issues. We had repair needed on both floors, so parts of our living room were blocked off by plastic as was most of our upstairs master bath. It took 10 days for the fans and the dehydrators to dry us out, and each day we had RH people checking on us to assess the progress. RH was professional, polite, and great with daily communication -- each technician who showed up was respectful, arrived when he said he would, and even helped us with a bit of education about the process. In addition, and most remarkable, they even made good on some very expensive medication that was ruined by a refrigerator being shut off because of their equipment. In these days when there always seems to be an excuse for poor service, whether that be supply-chain issues or staffing, it was a lovey experience to deal with this company that actually followed through on every promise and took responsibility for their actions. Gus was our "manager" and even tho we had a bit of a timing gap in our communication with him, he made sure the right things were done. We commend him. Angelica in the office was also helpful and we compliment every single technician who came to our house to assess the progress of the repair daily. We are left feeling very positive about and appreciative of the integrity we were shown by Restoration Heroes. Your business is aptly named.

I had a plumbing issue between two of my walls and my plumber recommended this company for removal of the wall. They were exceptional to work with and guide me through the insurance claim process. The technicians as well as the front office staff are very knowledgeable and professional. Gus, the project manager for my job, went above and beyond for coordinating the plumber, asbestos and lead testing, and documenting everything the insurance adjuster needed for an insurance claim. I highly recommend them!

Restoration Heroes did a great job in my time of need! They came out the same day I called. They very quickly 'got the ball rolling', on a Saturday afternoon! Everyone was friendly, efficient, and professional. I can't believe the amount of work that was accomplished in one day regarding the removal of damaged property. Gus was especially kind, understanding and informative. Thank you very much.

I'd like to say that Mike was GREAT in helping me deal with some confusing insurance issues. He genuinely cared and took the time to listen to my concerns and did all he could to help me. He is very personable, friendly and was just all around great! Tabitha has been very kind, caring and also very helpful. It's rare to feel heard and listened to by companies and I felt both by Mike and Tabita. It's very wonderful to have people who care in a time of need. Even tho my insurance claim was denied, the treated me with respect and kindness. That goes a long way in my book. I'll definitely call them in the future if there's another housing issue! I'm very impressed with their professionalism. Thank you Restoration Heroes

Restoration heroes is the best restoration company in the industry today!! There significant amount of respect, 5 star customer service, transparency, etc out ways a lot of my customer expectations. Every single customer we have had the opportunity to help in critical time of need, including there availability on holidays really helps.
As a plumbing technician that holds consistent five star ratings I can confirm 100% Gary and the entire RESTORATION HEROES have always upheld more than a five star customer service!!

Restoration Heroes did a great job of removing everything that was affected when a drain pipe and shower pan leak did some major flooding and damage behind the walls of my vanity and bathroom. They insured that everything was carefully taken out and, when asbestos and lead were discovered, they contacted another company and had them treat and mitigate the toxins before they were able to safely continue their work. They made sure that everything was completely dry before they removed their equipment. Highly recommended.

⭐⭐⭐⭐⭐

Restoration Heroes exceeded all my expectations! Their team was incredibly professional, prompt, and thorough in handling our restoration needs. From the initial assessment to the final cleanup, they communicated clearly and worked diligently to restore our property. The quality of their work is outstanding, and their attention to detail is unmatched. I highly recommend Restoration Heroes to anyone in need of top-notch restoration services. They truly live up to their name!

We've had the pleasure of collaborating with Restoration Heroes on numerous projects, and the experience has been nothing short of exceptional. As a testing company, we rely heavily on precise coordination and timely communication, and Restoration Heroes consistently exceeds our expectations. Their professionalism, dedication, and expertise make them a valuable partner. We've never encountered any issues, and their commitment to excellence ensures that every project is completed seamlessly. We look forward to many more successful collaborations. Highly recommend!