Water Damage Restoration reviews in Lancaster, California

Hey ServPro, it has been over 48 hours since your team replied to my Google review and no one from your team has contacted me to “to make things right”.

My hopes are not high, given that I have been in direct communication with your team for over three months now (since Oct 26, 2023), and sent over 12 emails explaining all of my issues in great detail. In our last and final correspondence, Monica stated “This invoice will be sent to an outside collection company for nonpayment as of the end of the month.”

Additionally, I just got an email from BBB stating:
“Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.”

I've initiated 3rd-party mediation through the Los Angeles Department of Consumer and Business Affairs and am prepared to progress to small claims if this is not resolved by the end of the month. My desired settlement remains the same, a billing adjustment that the invoice for $376.39 be voided. Once those official complaints have been responded to - and I can confirm that the bill has been voided and not passed onto collections agency - I am more than happy to drop my complaints and amend my negative reviews.

Throughout this entire process I have remained patient, kind, and respectful to your team while trying to resolve this matter privately and am rightfully frustrated that it took a Google review for this to be raised to the attention of someone with decision making power.

Otherwise, I will report back here periodically to update my review as this situation unfolds.

Sarah Rodrigues,Rico Silva,Sammy,Monique and Davewas the team that came to my house after my request from insurance company. Wow at my lowest point I needed help, my home was flooded and they went to work making sure everything was documented, the damages to my home and property. I was a Firefighter for 32 years did water pushes for others, but when it happens to you whole different animal. Serve pro team was awesome they knew there stuff and took care of me I am on the path to being made whole thank you guys
Clayton Reed

All who were part of Servpro did an excellent job. Elijah was constantly in communication to make the process smooth.?

David and the office are the best. We had our first water loss in one of our downstairs bathrooms and water went into three rooms. They came right away after I called my insurance and took care of everything. Thank you to Rico and the team for showing up and doing a great job

In February 2023 we experienced water damage to our home that required excessive tear down and construction. Due to our ignorance on how to proceed with this type of loss we allowed our insurance company (Liberty Mutual) to hire WATER DAMAGE RESCUE to evaluate, tear down and pack our valuables into a pod. WDR lacked in communication, work ethic, and had little regard for our home and personal property, so we called on SERVPRO to finish the job. I wish I had called on SERVPRO from the get go! Your team arrived on time, and everyone was dressed in SERVEPRO attire ready to get the job done. They addressed us respectfully, and cared for our possessions like their own. Every member of their team was skilled and completed their tasks timely and exceptionally well. Big Thanks to Monica, Luigi, Adrian, Jose and the rest of the team for turning a bad situation into a great one. We highly recommend SERVPRO!

Rico and his team were great! I had a water flood at my residence and they showed up in minutes and took care of my home. They dried in-place saving my structure from serious demo. Highly recommend Servpro of Lancaster!

David & his crew at ServPro Lancaster East were absolutely AMAZING!!! We (20 monks) were evacuated due to the threat of the Bobcat fire. Although our structures weren’t burnt, they suffered extensive smoke damage. We were away from home for a month, longing to return… but couldn’t until we found a trusted company that would restore our facilities back to healthy & safe living conditions. David came to our rescue! He took what was a large overwhelming project and made it seem like it was a walk in the park. He maintained his confident, positive, and professional attitude throughout the duration of the project never allowing us to stress or worry or question that all would be alright at the end. And the best part of it all was that it was more than alright at the end! David & his crew delivered on his word and went above and beyond to make sure our facilities (over 30 buildings) were smoke & hazard-free.

To sum it up: ServPro Lancaster East stands out as an exemplary company…we made the right decision by choosing them amongst the several restoration companies we met with… and we will definitely reach out to them for any future needs. Thanks David & crew for a positive experience!

ServPro is one of the top restoration companies in the Antelope Valley. You can count on them to respond quickly and act professionally with any of your restoration needs, whether it be mold, water, or fire damage. I highly recommend David and his team.

Due to a pipe back up we had a small flooding in our home. The flooding was in the Master Bathroom in the toilet area and the shower as well. There was also a flooding in the Hallway Bathroom from the toilet. So because it was in multiple areas of the house, I decided to call my homeowners insurance company first vs searching for plumbers. My homeowner's insurance company referred me to ServPro to do the inspection. We were so impressed with their professionalism and responsiveness that we decided to move forward with them for the whole project of repair and restore project of both bathrooms and hallway. ServPro explained the whole process of mediating and phases of this project while working directly with my homeowner's insurance company. They assign a project manager (Joanna) to be our direct contact person who is overseeing and has knowledge of every step of the process. She keeps us updated and informed. We could have choose to find vendors for estimates but that would require estimates from multiple vendors. Since my homeowner's insurance company referred me to them, they had worked with home insurance companies before which makes this process go much smoother. I would definitely recommend them to anyone.

My review is not actual fire related, but it is smoke related. You see I am an old time smoker, whom had just sold a home in Lancaster, Ca. One of the requirements from the new buyers is that the tobacco smoke and smell be removed. I called SERVPRO of Lancaster East, Ca., and spoke to David Garibay whom I felt was at my beck and call. He gave me a quote and had several updates to it after he was done speaking with me several times. David and his team came out to do the job, The pricing was very reasonable and Overall David his team were very Gracious, Respectful, Courteous, etc. When they came in and did the job I felt it was like a brand new home. The buyers did their final walk through and were extremely happy with the outcome. I am so pleased/happy with the end result that I would recommend this company to anyone! An absolutely remarkable and magnificent outcome!

I had an unexpected and sudden water leak that burst and flooded my downstairs living area. Not knowing how to handle this, I contacted David and his team at Servpro. Less than 2 hours later, David and his team of professionals were at my door ready to help. They took care of the clean-up, restoration and construction. When I contacted my insurance company, they were very happy that Servpro was the mitigation company that I called. The insurance process was easy and smooth. I believe this was due to the detailed report that David sent to the insurance company along with Servpro's positive reputation.

I would highly recommend David and his team of professionals at Servpro.

While out of town, a water pipe burst and flooded our entire home. With the assistance of a friend, we were able to connect ServPro with our insurance agent. ServPro emailed contracts and were at our home to begin the cleaning in less than 2 hours from the discovery. My husband and I continue to be impressed with the ServPro team's communication, expertise, and professionalism. They secured our home, answered every question, updated our home's status with almost daily calls, and explained "next-steps." We appreciate Jenny, JoAnna, Adrian, Monica and all the rest of the ServPro crew who worked on cleaning up our home. Also, a shout out to the Plumber, Trent, who was professional and knowledgeable with our situation.

My experience with ServPro has been incredibly frustrating. It all began in late December 2022 when I noticed slight water damage in my hall closet and sought an inspection from ServPro. I initiated Claim A with Insurance A for what seemed like minor damages. During the inspection, I realized that none of the contracts and documents I signed mentioned a fee for the inspection. When I inquired, the inspector, David, stated there was no fee for the visit, but I would have to pay for an official report.

I emailed my ServPro case manager, Joanna, and she told me via email: "To answer your question, there is a $350 Service Call charge. With this you would be provided with a detailed estimate, scope of work, and photo report. Should coverage be afforded, this is something the insurance might cover as well. "

Things took a bad turn on January 1st, 2023, when a windstorm disaster severely damaged my house, resulting in the roof being torn off and causing extensive water damage in three rooms. In the chaos, I reached out to a local company for emergency assistance, and they, unfortunately, pressured me to work with them on both Claim A and Claim B. Regrettably, after three weeks of stringing me along, that company vanished as they went out of business, leaving my house vulnerable to mold and rot.

In desperation, I turned back to ServPro, calling in tears about Claim B and speaking with a new representative for over 20 minutes. I sincerely apologized for mishandling Claim A, explaining the circumstances with the other disappearing company. I had $20,000 check in hand from insurance and was ready to sign it over immediately, giving them both projects. The representative was understanding, sent Ryan for an assessment, and assured me work could start on 2/10/2023. I also facilitated direct communication between ServPro and my insurance to streamline the process, thinking I had taken all the right steps to make amends.

However, after the inspection, ServPro failed to provide the promised work estimate, and despite my repeated requests for copies, no one responded or scheduled the start of the work. Frantically reaching out every day, I was informed on my 5th call (Feb 15th) that estimates had been submitted to my insurance on 2/13, pending approval! Shockingly I discovered this was a lie and my insurance adjuster had not been contacted, and no estimates had been received from ServPro.

Frustrated by nonperformance, I terminated the contract, and ServPro, in turn, completely ghosted me. Eight months later, I received a bill for $365 from ServPro for the inspection, which I discovered had been silently billed, incorrectly to Insurance A for Inspection B without my authorization. In my attempts to resolve this matter privately, ServPro has given me an ultimatum, threatening to send the erroneous bill to collections if not paid by month-end.

In summary, my experience with ServPro has been marred by communication breakdowns, unauthorized billing, and financial strain. I share this review in the hope that it sheds light on the challenges I've faced and serves as a cautionary tale for others contemplating their services.

Joanna, who is our Project Manager, was so helpful with everything, a compassionate lady, caring, willing to go the extra mile along with the team that did the pack-out and will do the pack-in (thank you Monica for being so caring with mom and her possessions along with the movers). You have all been very pleasant to work with and we would definitely recommend ServPro for our needs.

I am a local Real Estate Agent who specializes in the Antelope Valley. As a Realtor, I take our clients' safety seriously when it comes to Covid-19. David has done a great job of not just explaining the disinfecting procedure, but also is patient with my clients and explains everything clearly. The ServPro team has always been professional, on time and are always courteous. My clients feel safe and secure knowing that their home has been professionally sanitized and cleaned. It is nice to have a local company in our area to provide this great service. Thank you David and your team for going above and beyond.

Can’t say enough great things about this company. Very friendly and helpful to all our needs . Great work in our home , made our home look beautiful. They were fast and efficient. Would highly recommend them for my family and friends and anybody who wants the best for their home. And in the office , Joanna was phenomenal over the phone and in person. Thank you guys at serv pro . We need more company’s like you guys

Rico was our Project Manager and he was extremely helpful, informative and pleasant. He explained everything upfront and was accessible when we had questions. His crew was awesome. They arrived on time, worked the whole day and did follow-ups. We even had an on-call employee offer excellent service. We are very satisfied with the service ServPro provided.

Joanna my main point of contact was as tenacious as they come when it came to protecting my best interest involving the solar and insurance companies. the roofers she used were knowledgeable in their craft and finished the job in a timely manner. In the future I would have no qualm in using Serv Pro in the future or recommending them to anyone I come in contact with Jim G

The SERVPRO of Lancaster team done an outstanding job at negotiating with the claim adjuster, remediating the water damage, and exceeded my expectations in restoring the damaged areas of my home. Thanks for the hard work, dedication and being a silver-lining in stressful times. I highly recommend their services.

The gentlemen that came to my house were well organized, worked carefully and quickly. They took great care to make sure my carpet and entry flooring were not damaged. They were friendly and remained professional. They kept me informed of their progress and did not mind when I peeked in on the progress. They answered all my questions and reassured me that all the damage could be cleaned up and repaired. If I need this service in the future I would request Tony, James, Albert and Ryan they were terrific!

Monica and Sammy her team were amazing! They prompt, professional and courteous. They made the whole process simple and followed through with their word. I would trust them in my home anytime. Joanna has been so communicative and explained everything to me. I appreciate her calls following up and making sure everything is running smoothly. What could have been a very rough time for our family was made easier by these wonderful people at Serv Pro. Keep up the great work!