Reviews of local pros in Mojave, California

- Had pre-season heat check done. 1-month later unit stopped working.
- Called contractor back out got unit working and lasted for 1-week.
- Contacted again on Friday. Told they couldn't come until next week.
- Now going on two full days without heat.
Inspected the unit today myself and found the following,
1. Furnace area full of dust and debris.
2. Ignitor corroded and could have been replaced or cleaned 2 visits prior.
Overall not a good experience.

I have to admit I was hesitant to use this company. However it is the company my home warranty uses.

I am big on communication which I do have to say this company does not communicate well.

However the 2 techs who came to my home finally were professional and well spoken.

They determined my fuses blew out and I was low on coolant

They got me up and running.

I will use this company again and hopefully be able to communicate better with them

Be prepared to spend the day waiting for them unless you are their first appointment. When you ask what time they will be at your place you will be told "I don't know."

Our repair was not completed the day it wAs scheduled because they ordered the wrong part. We spent the weekend without AC in temperatures over 100 degrees. It is Monday and instead of making us a priority due to their mistake we are sitting here with no idea of when they will be here. My home insurance company has been informed of Sawyer's lack of customer service.

Our AC went out on Thursday and our home warranty assigned this company. They never reached out so we called. A rude lady responded that they will come Thursday (a week later). When we called to confirm, they said they weren't coming Thursday, but Friday instead. Friday came and we asked for a courtesy call when they are on their way since they gave us no time frame. The same rude lady responded, "No, I don't have a secretary." Friday came and went and they never showed. Called multiple times with no answer. I am guessing they can't keep enough customers of their own with service like that so they rely on providing horrible service as a low bidder to home warranty agencies. Abhorrent business.

Home insurance assigned them, a full day passed and I HAD to be the one to call them, they didn't give any notice of arrival so I scheduled the entire day off from work. I called multiple times no answer on day of. "Bonnie" said she tried to call me but it's literally impossible because I been home all day with my phone on me and no call log Indicates they tried calling me. The proceeds to say the technician already left the area and they can't get back to me til 4 more days!

PLEASE USE SOMEONE ELSE! Horrible company. Do not give them the chance that I did. If you love your family you will not use them. I'm on phone now getting someone else scheduled, if my home insurance doesn't assign someone new I will drop them as well.

I am extremely pleased and impressed with Daniel, the young man that did our installation. He was polite, professional and proficient. Removing the old equipment was a MESS! When I came out when the work was completed I actually gasped! My garage was cleaner than when he started. I thought that I would have had to do some clean up afterward. He did a very nice instal and meticulous clean up. Bonnie has been keeping me informed and answered all my questions. I will use them again for AC needs in the future. I highly recommend them.

My home warranty company arranged to have Sawyer repair my broken air conditioner. They came out less than two hours after the service call was placed. The people who came to my house were very professional, friendly and knowledgeable. They correctly diagnosed the problem with my ac , got the replacement part, and had my ac up and running during this first appointment. Based on my experience, I highly recommend this company if your ac or heating unit stops working.

Our home insurance assigned them for a furnace/AC issue and they were great. thorough inspection of the whole unit, followed by recommendations. Quick appointment setup after the home insurance had purchased the new Furnace/unit. The unit was a new model, so they needed to retro-fit into the area. Great job, great work, all done in less that 2.5 hours. Thanks, Wade & co. Very happy.