Compare top-rated appliance repair providers in Monterey. Profiles include verified reviews, service details, and direct contact options.
From $50
Up to $500
Open 8:00 AM – 5:00 PM
In homes across Monterey, the relentless hum of malfunctioning appliances can be a source of frustration. At Conner's Appliance, we understand thi…
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The tech was able to come out the same day I called and had the part on the truck. He fixed the washer and I've had no more problems. I will definitely use them again and recommend them to all.
I don’t do reviews very often. We have used Connors for several years and they’ve always come through on fixing all of our appliances. We just had Jose come on out the last couple times and he’s awesome!
Conner’s Appliance did a great job on my ailing Sub Zero refrigerator. I called on Monday and they had a service person out within a few hours. He was able to determine the issue within minutes and gave me a fair price before ordering parts. He said he did a “band aid” to get me going until they returned on Thursday. Now my Milk is cold again and more importantly my beer. I would recommend this company to anyone looking for appliance repairs.
Have an old Maytag washer. The cycle would stop when the water level reached the appropriate level. Called Conner's, but they would not be able to respond for a few weeks. Was trying others, but no luck. They called me back a couple of days later and said they could possibly respond the following day. The repair person did arrive on time, repaired the washing machine pretty quickly (just a sensor switch). She had one in her truck and was out in an hour. It wasn't cheap, but worth it.
I could not get our Asko dishwasher to work. As it turned out, the Conner's Appliance repairman just clicked a buttoon on the top of the door when open1 That was the switch that apparently workers who replaced the dishwasher had turned off while replacing the kitchen floor. So, in seconds, the dishwasher worked! Fabulous, because at first he said they could not get Asko parts for that dishwasher. Very polite and efficient!
We called Conner's appliance to get some help with a bracket on our older Viking refrigerator that needed to be re-machined with a new hole for a bearing. I begrudgingly agreed to a $129 service call fee and explained in detail to the representative on the phone during scheduling exactly what the problem was, the age of the appliance, and the fact that we may either need to order a bracket or will need to be creative with how we solve the problem (worst case removal of the bracket and drilling and tapping a new hole to accept the bearing fastener). They explained to me over the phone that this would not be an issue and agreed to the job. When the service person arrived at the house, they dutifully informed me that Viking no longer made parts for my refrigerator and that there was nothing they could do further and that I owed them $129 for 5 minutes of their time at my house. I wrote the check and sent them on their way which... was a mistake. In fact, this whole interaction was a mistake. Conners is just fundamentally not qualified to do anything but order parts from Viking and install to make repairs. There is absolutely ZERO creative problem solving capability from this company. Why couldn't you have asked me the model number for the refrigerator OVER THE PHONE prior to making a house call just to tell me you can't order parts? The customer service response to this question: "we need to send a technician to assess the problem." It's like they're intentionally trying to withhold information just to collect their fee for doing nothing to actually fix the issue. After much back and forth over the phone, Conners agreed to refund me the service fee but I literally had to threaten a stop payment order on the check to get it done. Right before we parted ways the representative on the phone declared "we won't be doing business with you in the future." To which I replied "thank GOD for that." I'm sure a Conners rep will comment here to refute this story. To this, I recommend: read the one star reviews here and heed the warnings by others. [Edit] The owner of Conners subsequently contacted me after I initially posted this review and told me that I was a "Fuc#&%g liar" and told me I should "go to hell". Very professional guys. TL/DR: $1548 / hr (5 minute rate at $129) to not get your problem solved.
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