Thomas Brothers HVAC & Plumbing

I don’t usually leave reviews, but the plumbing service I got was so great, I had to share. Good customer service is hard to find these days, but this plumber in Moreno Valley really brought it back! Our home is pretty old, and we kept having big problems with the cast iron sewer line getting clogged. It was really stressful and embarrassing. Other plumbers had come out before, but none of them fixed the issue or had the right tools for the job. Most just did a quick unclog and left, never following up. Then Camden came out the next day with all the proper equipment to descale our sewer pipe, which was under concrete. Other plumbers wanted to break up the concrete, which would have cost a fortune, but Camden had a much better solution. He really saved us a lot of money and stress! Camden and his team worked hard and did a fantastic job. I’m so grateful I found a plumber in Moreno Valley who’s willing to take on residential jobs, no matter the size. If you need plumbing work done, I definitely recommend calling Camden. Best choice I made—now I’m a customer for life!

i’ve relied on these plumbers for all my plumbing needs for several years now. every time, they’ve been quick to respond, showed up when they said they would, and always did solid work. recently, i needed to replace my old boiler system. since this was a big project, i asked them for a quote. roger helped me figure out which system would work best, explaining the benefits of a combi boiler compared to a tankless setup with an indirect tank. in the end, we went with the option that made the most sense for my home. they installed a modern boiler with a 42-gallon indirect tank. even with supply chain issues, they managed to get the new system in about a week after i put down the deposit. zachary kept me updated on the progress through texts and emails, always answering my questions fast. camden led the installation crew, and he was on time, polite, and made sure everything was tidy during and after the job. the whole installation took two days, which was pretty quick considering the work involved. since the install, the new boiler has been running great. one thing i really like is that it’s wifi enabled, so i can check on gas use and system settings right from an app. it’s easy to track how things are working and even get alerts if it ever needs maintenance. the only thing i would have liked is a bit more help with adjusting the heating settings to make sure i’m getting the best efficiency, but that’s a minor thing. after everything was done, the office followed up to make sure i was satisfied with the work. that extra care really shows they take customer service seriously. they aren’t the cheapest plumbers around, but their prices are fair, and i’ve never had to call them back to fix anything. for a big job like this, i’d rather pay a little more for real professionals.

We called for plumbing help after water from our upstairs drains started coming up through the first-floor shower. While talking to Roger on the phone, I was able to show him what was happening by running the shower downstairs. Roger agreed to come out the same day and arrived right on time for our afternoon appointment. He and his helper quickly got started, checking everything and making sure they understood the cause of the backup. They showed me the drainage access point and helped clear out the problem. Roger also took the time to explain the costs involved, including accessing the main line, clearing out to the city connection or up to 100 feet, and doing a camera inspection. As they worked, Roger explained every step and even showed us the live camera feed from inside the pipe, which really helped us understand what was going on. Roger was friendly, professional, and very patient. He made sure to figure out how our sewer main was set up and took the time to explain where each drain led. Luckily, our main line was mostly clear except for a small blockage. We're very grateful for the excellent job he did—it gave us peace of mind that we won't have this problem again. We highly recommend their plumbing services in Moreno Valley and would not hesitate to call them again.