Plumbing reviews in National City, California

Carlos gave the best customer service! He was great, very nice. He was a great help in helping me file the Home owners claim. The overall experience was amazing.

This is the worst most unprofessional company I have ever dealt with. After weeks of rescheduled appointments because of their poor communication they arrived to my house before 2:00pm to replace the water heater , and we received a call shorty after 5:20pm that they were unable to replace it . He was at my home in the garage and decided to leave and then call us to tell us he didn’t fix it ! Instead of coming back inside to speak to us as a respectful professional he left like a coward . He not only didn’t replace the water heater he cut the pipes so now we have no running water. I have 3 small children with absolutely no running water. I’m not even able to boil water to heat for a bath because of him. This is absolutely absurd and extremely unprofessional. Update: Now going on day 3 of no running water this company is claiming that they can’t replace our pipes with CPVC and can only use copper and our water heater is not up to code , they quoted me $1,100 to fix the problem they caused. My home warranty won’t pay for this because nothing regarding the pipes or water heater not being up to code was in the initial inspection done on 11/12. I spoke with the manager Andrea and she was no help. How as a mother can you do this to someone else’s family ? This company and the people who work here are shady, disgusting, immoral liars. I do not recommend using them for any service.

The only positive thing we experienced with this company was getting our plumbing leak claim approved with our insurance company. Overall communication and customer service is terrible. Constant battle with everything. Also watch out for the pricing because it is very high. First chance we got we went with another company(Olympia Services) and didn’t look back. Try anyone else but these guys or learn the hard way.

Juan was a consummate professional and made sure the job got done correctly. Had a leaky faucet and a backed up drain line that he repaired, no problem. Would highly recommend 1st Response to anyone for your plumbing issues.

Juan just left my home. I was very pleased with his handling of the job. He interfaced with my home warranty company, replaced one worn out toilet that was not working properly and completely changed out parts of another toilet that was leaking. He was on time, a quick and neat worker and was very cheerful throughout the whole process. A+

2 days later Problem was not fixed correctly and is causing worst damage. Supposedly he replaced with a new garbage disposal but it is worst than before. Avoid this company. I am unable to use my sink because water is coming up. Worker was here less than 15 minutes.. I should have known he did a poor job after he was only here for less than 15 minutes

I got a technician with a character that has a bad attitude and I really wouldn't like to be helped by him again. His name is Mauricio.
I waited a long time for them to fix my problem. He didn't even want to close the door. He wanted me to call the city so they could send someone to close it. He called his office and they told him to do it himself.

He went to buy parts that he needed and he didn't pay attention to let us know that he was going out. He left the door next door open and the garage door as well. I had to call the company to find out if he was going to come back.

After 1 month and 2 plumbers making excuses not to do work Charles came with no hesitation. He was quick, clean, explained everything and got the job done . I was so happy he was able to resolve my clogged pipe line. I can’t thank him enough, he gave me hope there are still good people with good work ethic.

The plumber was cordial, professional and thorough. He fixed the problem and just as important the way he communicated with my 88 yr old mother is greatly appreciated. Thank you 🙏🏼

Carlos gave the best customer service! He was great, very nice and informing with full transparency. He was a great help in helping me file the Home owners claim. The overall experience was amazing. Would definitely recommend 1st Response!

Anna and Juan both did OUTSTANDING work.

In regard to Anna-My claim with Choice Home Warranty Company started on 21 Feb 2024. Anna came on and worked with me and kept calling Choice after they attempted to only cover a portion of the plumbing issues in my home. Choice worked hard to find reasons not to fully cover the issue, but Anna was diligent and was able to get everything covered. I have condensed what she did, but let there be no mistake she went above and beyond and I am sure a critical part of your team.

My unsolicited advice; keep and promote her.

In regard to Juan-I have had at least three of your techs in my home to look at the same issue. This was all part of getting Choice to cover the entire claim. When Juan came to my home he immediately stood out because of his superior plumbing knowledge. He came out and changed 28 angle stops and several supply lines. As he worked he simultaneously took calls from other plumbers from your company helping them with issues they were facing. Juan stayed the course and did not quit until he replaced each angle stop. Then he checked every one for leaks. After correcting two leaks he said he wanted to check everyone again to ensure each was correctly installed. Juan did not leave my house until approximately 1920. As he was leaving he saw evidence that my water heater main lines were leaking. He recommended that I put in a claim to Choose. I just did and if they send it to your company I will request Juan be sent to fix it.

My recommendation; keep and promote Juan ASAP!

God Bless,

JHJ

Juan was very friendly and knowledgeable. I am hoping he can solve our plumbing issue for us. In the meantime, he covered the handle as to not make the problem worse.

We were assigned 1st Response through Home Warranty of America (HWA) to help us with some leaks in our home and Luis was the technician that came out to us. He had great communication skills and gave us a heads up when he was 30 minutes out. He came by, fixed everything within around 1 hour, and also tried helping us with getting our water heater replacement covered by them as well but HWA did not bite on that.

Great technician (front office could do better though and say he mostly speaks Spanish as in very little English, if my wife wasn't there I would have had to rely on translating everything). This seems to be a common theme for this company that their front office is not the greatest, but their technicians are, but honestly as long as you get a competent laborer I'll deal with some not so bright coordinators.

Sara and Chuck were great communicators. Chuck arrived right when he said he would and was extremely thorough. He took the time to explain what he was doing and why and was super patient w our two curious kids. I would definitely recommend their services again!

Juan was excellent in his services. He came in, did his assessment and gave me a very detailed response as to what my problem was, and how it needed to be handled. He was very kind and professional. I would very much work with him again. Also loved that he was punctual.

Not only did they have someone available to almost immediately address my minor repair, the technician arrived early! He was extremely pleasant, and professional, and I could not have been more impressed. Jennifer was also really respectful and helpful

Amazing service, I am so grateful for the quick and affordable service . Their technician was fast and clean which I thought was top notch detail. I called multiple places and they all had high after hours free or next day service and first response and Jenny guided us and was here within in hour and fixed our shower drain. You guys rock and will always be my first plumbing needs call.

Our warranty company assigned us to them for a fireplace gas leak. Our gas was shut off pending a valve replacement. A guy came out the next day and looked at the fireplace and said he didnt have his tools and would probably come back the following day. He left and never came back. I called the office and apparently the valve needed to be ordered and they would come out two days later. I told them this was an emergency. We have no hot water for showers and no stove. This needed to be addressed asap. Not to mention they did not communicate with us at all. The lady at the office said she would see if they could get the valve sooner. At the end, the guy came out the following day and replaced the valves and our gas was able to go back on. They completed the job but there was a lack of communication and urgency.

So far, very, very poor. Less than poor. Two site visits, no resolution, very easy fix, yet unresolved, could lead to a major plumbing issue. They seem to not care. Told different reasons by different people; their excuses do not align.

Other than the misunderstanding of the availability of the product being ready for pickup. I appreciate scheduling expediting the installation the same day.

Company is hard to get ahold of (goes straight to some AI generated voicemail that never receives a call back) and do not follow through on requests.