Appliance Repair reviews in Oakland, California

Buttons on my vent hood was not working properly. He came out and replaced the computer parts supplied by the factory. He was knowledgeable and did a good job fixing it. He had a good positive attitude which is very important.

Their technician came out and quickly assessed which parts needed to be ordered to fix my dryer. He then put my dryer back together and had it working much better than before, even without the needed parts. Once the parts were in they came back quickly and now my dryer is working like brand new!

My kitchen exhaust stopped working completely, it was a blown fuse. I had told them it was a fuse issue, they charged me $150 for each trip (came twice), once to come and diagnose and another to change the fuse, whole process took 30 minutes for both days. I paid a total of $330( cost of single fuse was $30). The technician was great but I would never ever think to call them based on their rates. No updates were made on when the tech was arriving, waste the whole day waiting on them.

Vishal from V. Appliance was able to check my drier order the part that was needed to repair the drier. Once the part arrived Vishal contacted me and scheduled to come out at 8 am. I am very pleased with the service he provide. He was friendly, courteous, and was able to repair my drier in a timely manner.

Kerenza Appliance Repair was very responsive and set up my appointment quickly. José, my first repairman, was very knowledgeable about my not-so-typical Ilve Range. He helped me optimize how it was working and ordered a part for the oven door seal, which had broken. When it was in they came right back and the next repairperson fixed it in minutes. The only glitch was the scheduling system the first time around. I had a longstanding dental appointment and though I shared this, the appointment was in my window. It all worked out because of José's flexibility. I had insurance and that piece was seamless from my end. Highly recommend!

I had an extremely disappointing experience with this company due to ongoing communication failures and repeated appointment issues.
My order arrived on 12/19/25. When I called, I was told I would receive my appointment information via text once it was scheduled. Their automated system stated that texting was the fastest way to reach them. However, every time I texted, I received the same generic response saying someone would contact me by the end of the day with scheduling details. No one followed up on 12/19, nor on 12/22, 12/23, or 12/24. I was also unable to reach anyone by phone on 12/26.
On 12/29, I finally spoke with Annie, who scheduled an installation appointment for 12/31/25. On the morning of the appointment, I received a text at 5:00 a.m. stating that my appointment would be canceled if I did not confirm by 9:00 a.m. I confirmed at 7:30 a.m., but shortly after, at 7:40 a.m., I received another message stating my appointment was canceled. When I called, I was told the technician had called out. I was also informed that although they have multiple technicians, only two service my Contra Costa County area and that my refrigerator installation requires two technicians.
Annie rescheduled me for 01/02/25 and stated she would text me the appointment details, but I never received any confirmation. On the morning of 01/02/25, I woke up to no communication and called as soon as they opened. I was then told my appointment had been moved to Monday, 01/05, without any notice. When I expressed my frustration, the representative disconnected the call.
I called back and again spoke with Annie, who was apologetic but ultimately unable to resolve the issue. She explained that no technicians were willing to travel to my area to complete the installation.
This entire experience was for a simple refrigerator installation—not a repair or diagnostic appointment. The lack of communication, repeated cancellations, and inability to service my area in a reasonable timeframe is unacceptable. If you live in Contra Costa County, I strongly recommend avoiding this company. Their communication is poor, appointments are unreliable, and cancellations often happen on the day of service. I do not recommend this company.

Annie, being as polite as she was, is the only reason I gave them 1 star.

Kerenza were very responsive and quickly sent someone to do a diagnostic on my freezer. They quickly ordered the parts. I followed up a couple of weeks later and within a day we had scheduled the repair. The technician was on time and the freezer works good now.

Diagnosed a washer not draining and let the water drain all over our floor and onto our foundation. They also overcharged us by replacing the motor which was working fine. Would not use these folks again

Ronnie did an outstanding job repairing our company’s refrigerator. He was professional, knowledgeable, and efficient from start to finish. He quickly diagnosed the issue, explained everything clearly, and had it fixed with minimal downtime for our business. Thank you Ronnie!

Excelente work and very professional

Timely help is expensive and long remembered. Thank you.

Great work performed by Baz the tech. Washer working great!

Very Fast responds to my service request. The problem was solved quickly and with friendly service. Thanks for the help.

It used to be my friend’s company, but he moved away, and I was very surprised to see that my review now belongs to some other company I don't even know

Great and friendly service by Boz!! Would recommend this company to evaluate and repair any appliance issue!

This company is awesome. The process from start to finish was professionally executed and the technician is excellent. Thank you ProTech🙂

I give them 5 stars all around. The communication was great, the were on time, friendly, honest, just pure amazing service. Baz great job

Called for a recommendation on buying an appliance best companies etc. Less than helpful. I like to test things like this before I hire a company to do repairs.

Very prompt and diagnosed the problem quickly. Turned out to still be under warranty so they even gave me the pics they took for the warranty company. Will definitely use them again.

Great experience!! They were prompt to schedule a diagnostic visit for my dryer and turned out it could be fixed that day at a reasonable price. I’m very happy with the service provided!

Smiling is absolutely wonderful. We placed a request for service the night of 12/23. The Technician reached out on 12/24 to say he could come earlier than the appointed time. He came, fixed the problem, and cleaned up. I'll definitely use them again!