Plumbing reviews in Orange, California

[Service Hero LA Northeast]
I have used this company for many years to service the plumbing needs at my business. They never disappoint. Previously technician Ariel has been here for a backed up kitchen sink and toilet and he was very professional, clean and straight to the point. He was a pleasure to work with.
Recently a different technician was here to service our backed up kitchen sink again, Daniel. He was very professional, polite and informed me clearly of what was needed to perform the scope of work. Daniel was diligent, and tidy. I appreciate the service this company has to offer. The rep I have dealt with is Vincent, he is an honest and very professional and checks in on us from time to time. Exceptional service from each person I have encountered within the company. Thank you for rescuing our day! once again

My water softener system malfunctioned for about couple months and almost all faucet in my home are clogged. I've tried to bypass but it's too hard to push. The next available appointment for water softener company is too long to wait. Then, I called Greenstar. I agreed with the following services: 1. Remove the softener and install flow-tech home system , 2. Install shower cartridge , 3. Check and flush water heater.4. Green club membership.
During the service, I have to rush to hospital, so I left my dad to help me to pay and send him out once all services are done. At the same night, my dad called me said water heater is not working. That time, I suspected it's due to flushing the water heater. Next day, my dad call Greenstar but it's after hour (weekends) so they will charge us $89 right the way but I complained in the phone that water heater problem is caused by Greenstar from flushing the water heater. Later this day, the technician unable to fix the problem anyway. Around noon on the same day, I finally came home from hospital. I checked water heater and suspect thermal-couple need to replace. I am about to fix but my dad want Greenstar to take the responsibility, so we wait until next day which is Monday morning. The same technician from the first day came and said he will be responsible for that. The firs thing I complained to him is after flushing water heater that he should test out if water heater is functional but he admitted that he didn't flush the water heater because he needed to rush to some other emergency during the work. Thus, he didn't touch the water heater at all but he promised that he will take care of it now. After inspection, he suggested to have new thermal-couple on the water heater. However, he said the water heater is GE and thermal-couple is sealed within the pilot line and other gas line so we will need to order the whole set and replace. This would cost $267. I told him the water heater is not working on the same day when he performed the service, so he is nice enough to perform the operation under the warranty. After the thermal-couple is installed the first time, we are still unable to light it up all the way. After he adjusted the thermal-couple closer to the pilot flame, the water heater finally worked. That's end of my experience with Greenstart.
From here are more like my personal feeling:
What I like -
1. Wear the shoe cover when enter to my home
2. Make sure the cleanness after the work... though he forgot to clean the sealing rubber from water heater that is cut and broken by him but that's ok for me.
3. Try to be polite all time
4. The customer service is great - Well trained! Response right the way from phone call. Easy to schedule the appointment. However, they send me the text and ask me to fill up the survey without any link attached... this is minor problem. I am ok with that!

What I don't like -
1. miscommunication - no one told me the technician didn't flush the water heater.
2. The technician seem to try to let me believe that I will need a whole new set of burner cover along with thermal-couple and pilot line, and pilot opening line(maybe it's called pilot burner) for the GE water heater so that's why cost $267. I think he doesn't need to emphasize that. I can understand changing a thermal-couple + labor could cost $267.
3. The technician plug the flow-tech home system to the light switching outlet in the garage. I guess he found no more outlet around that area so he has no choice but I think he should let me know.

Conclusion, I wish I could have better experience with Greenstar. I know technician is trying hard to sell their service to me and perform good services that would aligned with company's policy, such as 100% Satisfaction, Cleanliness...etc... all together. One more thing could let me move three star to four star if only if the flow-tech home system is working. We will see...cause my water heater is clogged. If water heater is able to drain, this means that flow-tech home system is working as promise. I guess we will find out in a year.

Great customer service and the installation went smooth. The technician Erick was awesome, very professional. Thank you RR.. 👍
*Thanks again Tom, Erick was great 👍. He's definitely an asset to the company 👍

The VP of the company personally called me, clearly disappointed, to ask why my husband and I decided to cancel the consultation with the electrician. We had already explained to the electrician why we no longer wanted the service, yet the VP still seemed upset. They mentioned that a discount had been applied since one of my relatives works for the company, but even with the discount, the cost was still beyond our budget. Despite this, we felt pressured to agree to have the electrician stop by for an estimate. I just don’t understand why it was so difficult for them to accept that we had decided not to move forward with the service.

Josh, the technician that came out was very professional and thorough! This is the second time he's been to our business and each time the problem has been resolved. Will definitely be contacting Service Hero for our next service call.

Jesus rocked, friendly personably, but first and foremost an awesome installer. He knows his business, a complete wealth of knowledge. I’d also like to mention the cleanliness of his work being an extremely clean installation.

Arron was very professional, and explained everything in detail, I like how he explained exactly everything that needs to be done, great job on his part.... THANK YOU FOR YOUR SERVICE....

Great job, excellent quality, very fast service for getting the quote, getting the pictures and assessment for my insurance. Very seamless experience and they work with Lowe’s which allow me to have an even easier experience with free financing through My Lowe’s Account. Very well recommended!!!

Our old water heater began to leak after 26 years. Lowe’s helped us schedule an estimate the next day. We agreed on a price and the new water heater was installed that afternoon by Jesus. He did an excellent job and we are happy to have used this company.

Outstanding attention to customer care and service from front office to on-site techs. Prompt, professional, courteous and committed to customer satisfaction and doing the job right. Thanks and recognition to Sergio, Tanner, Diego, Oscar, and Christian. Top notch!

I was really impressed with the level of thoroughness, knowledge, and patience the technicians had with me. They were polite, courteous and seem genuinely interested in making sure my repairs were done. I feel very well taken care of.

We experienced a great service from Service Hero! Their quick assistance and communication immediately after purchase of water heater was awesome. Jesus Puga picked up the new heater from Lowe's, and arrived at our house in less than an hour! He was totally professional, knowledgeable, courteous, and friendly during the entire job. He gave us some tips about maintenance for the unit. And he cleaned up the work site, removed the refuse together with taking away the old unit. Entirely satisfied with the job. Would request Jesus to do our future projects!

Service Hero installed a new 8-split Mitsubishi mini-split system last year. It has been working great, so I had forgotten that I had Access to an annual maintenance plan. Johnny called and left a message to remind me that I could have someone come by and maintain the system. I scheduled the maintenance inspection and Christian was able to come out the very same day.

Christian was extremely thorough in checking the operation of each split, cleaning the vents, ensuring the pumps were working, and looking at the main heat pump unit. It turns out there was a problem with the disconnect box, which Christian expertly diagnosed, ordered the needed part, and came back to install a couple of days later.

Christian also made some suggestions on how to improve my system by adding a surge protector unit at the disconnect box. I did some external research, which verified the information. So I ordered the part and installed it myself.

I recently hired Hooter Hero for some plumbing issues at the Balboa Island Post Office They sent their technician Richardo Montiel, and I couldn't be more pleased with the service! From the moment he arrived, his professionalism and expertise were evident. He quickly diagnosed the problem and provided a clear explanation of the necessary repairs.

The work was completed efficiently and with great attention to detail. He even took the time to clean up after himself, which I really appreciated. Not only did he fix the issue, but he also offered valuable tips for maintaining the offices plumbing in the future.

I highly recommend Hooter Hero to anyone in need of plumbing services. Exceptional work and a fantastic attitude.

Job well done Richardo.

Tanner Yoder (SoCal based Service Hero) is incredible. Honest, clear, so diligent and made sure every detail was looked at and managed. He had his team work fast and completed the work ahead of schedule. Totally trust him! He was recommended to me and I asked for him specifically and what a success! So pleased. Ask for Tanner Yoder… you won’t be disappointed!