Plumbing reviews in Pasadena, California

Adam helped us out, we had to fix our clogged sink and he was worked really fast to get the problem done! Thank you guys!

I have mixed feelings. First is the high cost, $517. On the other side, I am grateful for the complementary work done by another technician with a camera who found out that the waste water collects at the junction with the sewage system and we should expect another clogging soon. I wander why the first technician who used a snake did not tried to use again the snake from the access point to the waste water system in the garage.

I've used Roto Rooter several times over the last few years and have had a great experience. Guillermo was the first technician that came out and we had such a good experience that now I always ask for him. He is knowledgeable and professional and gets the job done right. He walks me through the job from beginning to end and reviews all options with me. Plumbing problems can be so stressful but we feel better knowing we have someone reliable to call!

Jose got the job done. We able to know the issues on the plumbing at our residence.

Jose Adam Perez was great! Very prompt, insightful and easy to work with.

The technician came within a couple hours of calling and was super professional. We had some faucet and supply line leaks, and he tackled them quickly and cleanly. He was also great about answering any general plumbing questions we had. We'll certainly use Roto-Rooter's services again!

Guillermo was very Professional and knew his craft well. He let me explain what I needed and was able to provide his service to give me exactly what I asked for. He was pleasant and interesting to talk to about how he could best solve the issue. His work was top quality and I would definitely hire him again. He also took his time and cleaned up everything once he had finished the job..... A+ for his efforts....

Adam was so helpful in an urgent situation - he helped us troubleshoot and was kind and calm. Thanks again, Adam!

Adam was very efficient with a friendly attitude. Knowledgeable and took pride with his job. Well done

These guys were super quick and efficient! They managed to resolve my issues with my toilet in a mere 30 seconds, and they were really patient with my questions and concerns. Plus their services and pricing is very reasonable!

Adam and Ryan were great. Result was perfect and they explained everything, cleaned up completely and were overall super professional.

Matthew was so friendly, informative (he let me watch him work) and knowledgeable. I felt safe. He was very clean, tidy and willing to explain what he was doing as well as working with me.
Give that young man a raise if you can. He truly deserves it!!!

Adam was really helpful and communicative. Even though the drainage problem we had was more extensive than he could address, he was able to help pinpoint the issue.

The plumber arrived quickly and was very Knowledgeable of the problem, problem and was able to communicate with me on a level where I can understand. He was polite and professional. I was very happy with the service.

When I called, I asked for pricing for a clogged kitchen sink. I was told they had to see it to advise me.
When theb plumbers got here, they gave a glance and said over 500 dillars. Then I said that was high, they said it was standard.
Why wasn't I told that on my initial inquiry?
Then there were problems, much work.
4 hours later and the cost was over 1,200.
I had to okay the cost, but what else could I do? Leave the sink unusable?
After they left I had to wash the floor 4 times.
But the worst thing is that the sink still does not drain properly.

I had a clogged toilet that I could not fix. Called for service and was told a technician would text in 2 hours. Jaelen arrived within 1 hour checked out both toilets to determine which one was clogged. Jaelen told me the steps that maybe needed, luckily he just had to snake one toilet and it was fixed. Jaelen was finished within 10-15 minutes. I am very pleased with his service.
Thank you Jaelen

Outstanding service, support, and attention to detail from Quan and Eric. This was a massive undertaking and they handled the situation with the utmost skill and professionalism. I’m grateful for their efforts and expertise - A+ across the board.

Adam was able to help quickly and he serviced to home in less then 24 hours. We worked together over the phone and in person. Adam took his time explaining everything to me and he went above and beyond to repeat himself in Spanish to my customer. In both jobs he was very professional and gave me a receipt for my records in person and through email. I will be saving his number for any future plumbing issues! Ask for Adam he works quickly and explains things clearly so there is no confusion!

It was an awful experience. Had them inspect a water tank leak. He knew what was wrong, but pretended he did not and started to criticize everything you could think of. He talked for about 30 minutes about how everything had been done wrong and was just really letting me know how stupid I was for hiring the guy who had installed my water tank. Started to talk about how I might need to get a new water tank and a new furnace when it was only 5 years old, and redo everything like re-plumb and replace everything. Went on and on about this needing to be fixed and that needing to be fixed, and pretended he couldn't tell how many gallons of water the tank held. He spent a few hours wasting my time away from work, just to empty out the entire water tank and fix absolutely nothing. I ended up having to miss work that day altogether. He told me he can now fix it after the tank is empty, but it will cost a lot of money. Made the entire situation sound much worse than it was, when it was a simple fix, while trying to charge me more than it was, which he had already done for just showing up and emptying my water tank, fixing nothing. I let him go and said I needed to think about the quote since it was very high. Additionally, the quote kept changing throughout his criticism of the water tank, the plumbing, and various other aspects. He started to say things to scare me about the kind of damage, and he might not be able to come back later if I changed my mind about having him fix the leak. About how I will not have hot water to shower if I don't make a decision now. Almost a threat to get a little lady homeowner to spend so much money on a fix that was not what he said. I think he purposely emptied the water tank to get ready to "replace" the tank that did not need to be replaced. I discovered all of that when I found someone else to come look, and it took 10 minutes and was free. The reviews about Roto-Rooter were true, in that they overcharge and upsell more than necessary, except that the reviews also missed how they create issues that do not exist. Stay away from this one. Incredibly dishonest business. Forced to give one star, but wish it could be a negative 5 stars.

Had a great experience with the Roto-Rooter crew after today’s call. They were professional, responsive, and very clear in explaining the issue and next steps. Communication was excellent, and I appreciated how efficient and respectful they were of my time. It’s reassuring to work with a team that knows what they’re doing and follows through. Highly recommend.

It was already beginning to rain but my sump pump and piping to the street needed repair. Adam arrived and spent many hours replacing my sump pump and cleaning out the drainage pipe! Great job! I thank Roto Rooter and my neighbors thank them!