Reviews of local pros in Pasadena, California

AMAZING Service! we had some crazy flooding that was destroying our heating unit. Servpro came in every day and dried out the water and monitored it until it was completely dry. checked in every night to make sure things were going smoothly. would recommend to anyone with flooding issues.

We had water damage to both our bathroom ceilings. What a mess that was. The Servpro superhero team came out for an evaluation. The ceilings were a lost cause, so they removed them and moved in industrial fans and dehumidifiers. They covered every surface of the bathroom to prevent damage to the floor or fixtures. They hauled away all the debris and cleaned up after every visit. They also laid a plastic + paper path from the bathrooms to the front door to avoid tracking dirt. We're having a second Servpro crew in soon to build new ceilings and repaint.

I was surprised and extremely happy with the ServPro team that came to my home. The professionalism from the first phone call to the young men who began the process of inspecting the damage. The attention to detail was amazing - from the boxing of items, the cleanliness and expertise of the setup of the room to the return and replacing of all my "stuff". Thank you, Servpro!

I recently had a leak in my house and I hired Servpro to assist in mitigating the damage. Servpro immediately came to my house, assessed the damage, and worked with my insurance company to quickly and efficiently dry out and remove the wet walls, flooring and cabinets. The staff is knowledgeable, efficient, friendly and hard-working. They are currently working with my insurance company to obtain the fair and equitable compensation needed to restore my house back in order. The headaches that come with dealing with water leak damage and insurance companies is more than enough. Save yourself another headache, and hire a professional company like Servpro to help you deal with the mess. I highly recommend them.

I was really sad when my water heater decided to explode and a pipe flooded my whole home. Servpro was kind, and would call and kept me informed of the process. They were very accommodating as well when I had an issue with my insurance. I hope I never need them again, but would recommend them for anyone who needs them.

Had the pleasure of working with Zeb at Servpro. He let me know what to expect throughout the entire process. I am especially appreciative of his knowledge, professionalism and communication which made what would be a typically stressful process much easier to handle. I highly recommend Zeb and his team at Servpro.

ServPro is incredibly knowledgeable and trustworthy. We love that they're a family business. Brian was such a pleasure to work with. Luckily, we only needed minor help, but we will definitely call them again.

As a former marketing executive, I’m very aware of what constitutes good customer service and my expectations are very high. Servpro and its personnel ticked every box and exceeded my expectations. Under difficult circumstances they were a pleasure to work with every step of the way.

From the very first interaction, Connie exhibited a warm and reassuring demeanor. She took the time to listen to my concerns and provided a thorough explanation of the restoration process. Her ability to break down what could have been an overwhelming situation into manageable steps gave me a sense of control and trust in her capabilities. I would highly recommend her to my friends and family.

Christina from ServPro could not have been any nicer or more efficient. We had a pipe leak in a bathroom and they immediately sent out a crew to observe and test, then did the remediation work in record time! they showed up early and stayed late to get the job done. We really appreciate their professionalism and their excellent customer service. I would highly recommend them!

The best there is in the SoCal area! Very kind and joyful group. Very fast and professional. 10/10 would recommend to anyone looking to clean their homes. Make sure to ask for Heidy Soto and her team. They are great!

This is the second time I've used this South Pasadena/San Marino Servpro. They did a great job and were very professional and responsive. Thanks for helping me recover from two very difficult situations!

Servpro was extremely responsive. They answered all my questions right away and made the process simple from the start.

Really love working with this Servpro. joe and his crew do a wonderful job taking care of the customers in a timely fashion. From his office staff, Connie and everyone in there they do a great job on helping each situation and giving that customer a wonderful experience. I highly recommend this company for all your restoration needs.

This ServPro team was awesome: thorough, careful, polite, available for any questions. Their manager Amir was extremely conscientious and followed up to assure the work was being done to his expectations. The lead serviceman was also excellent as were his team of hard-working women.

We cannot express how grateful we both are to the SERVPRO staff involved in the remediation services of our home due to the Eaton Wildfires. As one of the single worst events to have occurred in our lives, we could not have been better taken care of, nor treated with more understanding, kindness and respect. We've honestly never experienced the calibur of care, concern and professional assistance given us by each staff member, but Amir and Brian went "beyond the pale" of what we could have even hoped for! Their expert remediation was impeccable: detailed and thorough. They returned every call, text or email, answered every question and addressed every concern, time after time. Incredibly patient and genuinely kind, they both spent extensive time assisting us in navigating the quagmire of physical and emotional loss -- helping us to mentally process it all, and provided sage advice.

We are grateful to have had Amir and Brian assist us through this traumatic and incredibly dificult event. Our heartfelt thanks to you!

Phyllis and Duane Arnold

My husband and I received top notch customer service from the team at ServPro. Having had an exceptional experience with them before, we knew exactly who to call when we discovered water damage on our rental property. They connected me with Beau who quickly became my go to person for every question I had. He was beyond knowledgeable, genuine, responsive and made us feel so much more comfortable in the tough situation we were facing in the home. A complicated job but he put all our minds at ease as we worked together to create a plan to solve our issues. Big thanks to the ServPro team!

ServPro of Pasadena South/San Marino has been coming through with such great work. They have been on top of all the cleanup, especially within the last few months, when it comes to the Eaton Fires, they have many workers who are great and efficient. We thank all the workers for their ability to provide great service to us at all times.

Servpro of San Marino was outstanding — quick response, professional team, and excellent results. I’d definitely trust them again for any restoration needs

Servpro was extremely efficient and very communicative over the phone. They kept me updated every step of the way and made the whole process smooth and stress-free. I really appreciated their professionalism and quick response.

Servpro Restoration exceeded all expectations. From the initial inspection to the final walkthrough, their team was professional, responsive, and extremely knowledgeable.